Window Design Group

Really pissed with their service right now… I had a great estimate experience with Brandon, everyone was so helpful and prompt trough the ordering process and final measurements on my shutters, and then they took my deposit and fell apart from there. First, I had spoken with Brandon about getting temporary shades since my windows are bare right now. That didn’t make it into the contract so I never received them, even after speaking to Brandon, several customer service reps, and the guy who re-​measured about it. Second, I had my re-​measurement on ¹²⁄₄ and was told 5 – 7 weeks, accounting for holidays, for installation from there. On the 5^th week, I got a call saying they were further delayed by the holidays and the shutters would be in their facility 1^st or 2^nd week of Feb (delayed 3 – 5 weeks). Now, 2^nd week of Feb, I called to check in and they said they’re expecting the shipment next week (delayed 1 more week). So we’re talking minimum 11 weeks between ordering and them receiving in their facility, that’s not even installation at my house, which will presumably be at least another week. So the estimate which was 5 – 7 weeks is more like 11−12+, assuming they actually get the shutters at their facility next week, and the excuse is the holidays (pretty flimsy when you consider I had windows ordered at the same time by a different and much less competent company and those were ordered, received, and installed in 6 weeks). The product samples looked great so I expect to be happy with the shutters whenever I finally get them, but I could have done basically the same product with one of the other companies I spoke to when getting estimates. Wishing I went with another company right now.

Ok, so I first had a bad experience the man who measured my windows and took my order and deposit HE HAS NO FOLLOW through! — His name starts with a B and he was terrible — He didnt follow up, never returned calls, emails etc… was AWFUL! I called very mad because I ordered Oct 28 and it was jan 10 2016 and nothing! I spoke to Tanya the manager who got ON IT right away and fixed all ! She appologised for Brandon I think was his name and got my windows in as of yesterday and totally made up for all that had gone on. She is the BEST and now I love my windows I am going back to get more windows but will make sure TANYA is involved… She took care of everything and the windows look great and I am very happy.

I want to compliment the installers who replaced my patio slider and who installed my shutters. The professionalism of the installers and my entire experience was the best I’ve had through many nightmares with kitchen and bathroom remodels.

I recently had shutters done in my home from this company I found… amazing! It looks so beautiful with my new kitchen. Great prices and nice company. I recommend them if anyone is looking to get their windows done!

Great products and wonderful team! Helped with my living room make over and my window coverings look fantastic! LOVE LOVE LOVE IT

These guys are frauds. Never do business with them. They promise things and never actually do
It. Go to a reputable dealer. They take forever to install blinds. They say 4 – 6 weeks but it’s more like 12 weeks.

Nope! Stay away from these guys. They say 4 – 6 weeks but that is not true. It has been 9 weeks and we have no shutters, (and only 4 shutters at that) We never received a call that they would be late or any reason behind it and when we called back a number of time we just got back «production delay.» Supposed to get a call back from them to update when our shutters would come in and still nothing. Again had to call back a number of times before we got an actual date. 11 full weeks and we will have our shutters installed. That is UNACCEPTABLE on customer service and as production of a product. I am under the belief that the shutters won’t be installed on the date that was given… STAY AWAY. Trying to get our money back and go somewhere else, even after waiting 9 full weeks it would be worth waiting longer to get someone else to install our shutters.

Thanks so much to WDG for all the hard work and impeccable costumer service. Very pleased with our new shutters! ACE!

This company is absolutely horrible. They took over 10 weeks to install our shutters. They promised us priority which basically means nothing. They came out to install and half the order was missing. They are horrible with follow up and they make promises they don’t keep. Do not use this company or you will waste your time and money!

We were remodeling our house and needed custom windows. These guys were great. They gave great service and product was exactly as promised. I would certainly use them in the future for custom windows. After the windows we followed up with shutters and they look great. Over all we have been a very happy thank you so much for your great work

There is absolutely no way all the positive review are real. This company is completely unethical in so may ways including the fact that they continually change their license number which was confirmed by one of their installers (who was an honest guy) in an attempt to dodge BBB ratings and law suits. I put an entire video together detailing our horrible experience on youtube. Just visit youtube and search for WINDOW DESIGN GROUP REVIEW.
If you are already in a contract with this company and have paid a deposit, god help you!
Some background on my situation:
Ordered shutters in January of 2015 and was told they would be installed within 6 weeks. 8 weeks later without prior communication was told it would be another 2 weeks due to unforeseen circumstances. Called Window design group to find out when shutters would be installed. Customer service rep was extremely rude and bullying.
Long story short, 9 months after they took my initial deposit, the shutters are not installed properly despite several phone calls and multiple letters. I asked to talk to the owner regarding the situation and was told that they are a Corporation and there is no one higher than the customer service manager to talk to. Then was later told they would send my complaint to the owner. That was 3 months ago. I don’t know if my project will ever be finished.
I’ve tried contacting the Better Business Bureau, but they were already revoked from the BBB months ago!!! Please check for yourself. Just Google «BBB WINDOW DESIGN GROUP»
I’ve tried contacting the California contractors board, but both of the licenses I have for the company have been expired for months. Something really fishy about this company. Again, check for your self.
I sincerely hope this review saves you the nightmare I have been thru.

I got my windows from WDG and I have already noticed my home staying cooler. My wife pushed me to this particular home renovation and I am glad she did! Great company. I had a pleasure working with Stephen, he was patient with all of our questions and concerns. Customer service was great, my wife thoroughly enjoyed all the updates

I placed my order for shutters with Window Design group on January 27, 2015. They finally finished the job yesterday. Yesterday was August 22, 2015. The result is beautiful — however, they failed me as a customer and lied to me the entire way through the manufacturing and installation process. I would be happy to give anybody who would like to know more details but I don’t think it matters. If you are willing to wait SEVEN months for your results, please use WDG. If you would like your job completed in a reasonable timeframe, seek service elsewhere. These people are amateurs and even worse — gave me a really nasty threat about signing a contract when I dared to complain at the 5 month mark. Shame on you! *note the installation team was wonderful.

We decided to use this company for our plantation shutters based on Unilocal reviews and ended up signing for 2 properties. I can’t comment yet for their quality because we haven’t got the shutters installed yet in neither property. I am writing this review based on the customer service we’ve received from the company so far. I don’t know how they got other compliments on customer service, but my experience has not been up to par.
They said it could take 4 – 6 weeks to get the shutter installed (also stated in the contract). After the sixth week, we called for a status and they asked for another week. Another week passed and nothing from them. We called again and they asked for the end of the week. Still got no call after the end of the week. We called the third time and they asked for more extension and even said we were put on «priority» list. We called AGAIN after the extension they asked for and … surprise! They asked for another extension AGAIN.
That’s 4 times that we have called and we are now into the 9^th week since the day we signed the contract and paid the 50% down payment (06/​06/​2015), or if counting from the re-​measurement day (06/​09/​2015), it’s now the 8^th week. What bugs me was that the last customer service rep had the gut to lie straight to my face and told me it’s just the 7^th week.
If they have production delay, at least have the courtesy to let customers know on the promised date, not waiting for customers to call… just to get put off again and again (even after being on so-​called «priority» list).
TL;DR Production delay, no follow-​up, bad customer service. That to me is not professional nor responsible. I don’t know how well they will do to honor the lifetime warranty that supposedly promised on their products.
In all honesty, the sale rep /​designer — Stephen — was professional and courteous. They have to, right? To get contracts signed. We indeed felt comfortable with Stephen to get 2 contracts signed at the same time. (That’s why the 2 star review instead of 1) It all went down hill after though…
Will update with product quality when the shutters are installed… hopefully not next year.
UPDATE ⁸⁄₇: Though I had to call in the 5^th time to check the status of my orders, they did have the shutters on the way to their warehouse. The customer service rep also went out of her way and made arrangement to pre-​schedule for installation. Normally they don’t schedule for installation until after the products actually arrive at their warehouse, but I guess they are trying to make up for the production delay. Customer service was not bad this time. I am bring it up to 3 star for the effort. Will update with pictures after the shutters are installed…

Best Prices & Service By FAR.
My husband and i had been dying to have the windows in our new home redone with shutters throughout. We had gone to several places in the Simi Valley area and found that most of the businesses had mediocre prices for the quality of shutters they offered. When we finally found Windows Design Group, we were immediately impressed, not only with the service provided, but the quality of the shutters offered, and over all feel for the company. Their service was beyond helpful and comforting to us. The staff really knows what would work best for you, especially if you have kids, as we do and made us feel very comfortable in deciding to go with them. The final result is beautiful and we even saved some money! i would recommend this place to anybody in the area looking for beautiful shutters for their home without breaking the bank!

They’re clean, professional, courteous, responsible & carry very good products… Dave & Gary are the shutter «Guys» you should ask for …

Thank you Window Design Group!
We decided to use this company for windows and blinds after doing extensive research. Window design group will take care of your window needs from A to Z, which makes it so much easier bc you’re dealing directly with one company. They custom ordered our windows, installed them, and also installed the blinds.
Everything was done as promised and prices were fair.
Will definitely use this company again for our window and/​or window covering needs.

I get lot’s of compliments on my shades from Window Design Group. I have them in every window in my home that has a shade on it. They were very competitive with their pricing, it didn’t take too long for the shades to be produced and the installation was done in a few hours by Anthony and his team.
I did have a couple of faulty shades and WDG replaced them as promptly as possible and Tanya updated me with the progress so I felt in the loop.
I’ll definitely use them on my next place or when I need new shades.

Going on 3 months. Still no shutters!
Current excuses range from Port strike to hard to find parts located only in China !
Let’s see what next week brings.

DO NOT USE THIS COMPANY!!!
Salesman was charismatic with great looking windows. We signed up (6 windows) then all hell started.
They said 5 weeks until install. We waited 9 WEEKS. 1^st install was wrong, they brought us 2 wrong windows and just tried to install them without saying anything. We called them on it. Then waited another 5 WEEKS for them to put in the two windows they should have made in the first place. Install was horrible – broken glass/​razor blades in the yard, horrible framing work & calking left on the inside.
When they came back to install the second time, they broke one window. Guess what, waited ANOTHER 4 WEEKS until they replaced it!!!
Yes, that is correct: OVER 4 MONTHS to install 6 windows.
Customer service sucked. At the 3 month mark I told my wife I refused to pay any more. Then found out automatically billed us!!!
DO NOT USE THIS COMPANY!!! They are swindlers with no integrity!!!
Give your money to someone else.