Sprint Store

Iyani Lillie the Assistant Store Manager should be the MANAGER! I had been with Verizon for 15 years. Wanted to change because of data overages on a phone barely used and poor customer service in all areas of their company. Had been into the Verizon Simi store. Spent and hour on the phone with tech support one night and 45 minutes another night. All had different answers and solutions to the problem. Even saying twice someone will contact you in two days to give you a credit of some kind. Of course that never happened. My data was 27GB on one phone for the month of MAY and I don’t use APPS just text and email all on WIFI from home! My settings were all correct! So sick of the horrible customer service I researched Sprint and went into the store to see if what they advertised was true. Well indeed it was and much more! Iyani Lillie was the most pleasant surprise! She knew what I wanted when I asked. She was always smiling and IS the most knowledgeable cell phone customer service rep I have ever met!!! Sprint is lucky to have someone like her. Good job! You don’t know how many cell phone reps don’t know what the heck they are doing. AND I got my family of three new phones, and the bill is less than half of what I was paying Verizon. And I’m making payments on the phones! Bravo Sprint! Keep up the good work! I’m very happy with your service.

So if your reading this review, and you dont currently have your provider with Sprint; Switch! And most importantly go to this location, & ask for Iyani Lillie! Here is why…
I’ve been a long time client of Sprint, and don’t normally write these reviews but my last experience with this store was so outstanding that i thought I’d share.
I was due for an upgrade, and wanted to get the new Galaxy S7 Edge. However when i went to the store they were sold out. So Iyani order me the new phone, but when it arrived the phone was broken. On top of that they were back ordered now at this point. The catch was i was leaving out of town in the next couple days, and needed a phone. So Iyani being the outstanding employee that she is took the time to go to the nearest location (which really wasnt all that close), and picked up the phone i wanted. She also knew that i wanted the VR Galaxy headset, and was kind enough to pick that up also!
Needless to say she got me everything i needed all in the knick of time! Thanks Iyani!!!
Best Sprint store around, and i highly recommend you go visit there store if your looking for excellent service!!!

After visiting 2 other stores and speaking to two reps at Sprint on the phone, I stopped in to this store on Tapo Cyn. What a pleasure! They looked up my account, listened to the description of the problems and gave me the alternatives… see if they could fix it or details on a new phone with the special offers. They were able to fix one problem so I’m still considering a new phone. Tony was polite, knowledgeable and willingly spent the time needed with my phone. I’ll definitely be back!

Jose was very helpful with several problems. Each time I have been in they did their best to fix my problem. They pointed out cost savings for me and have not pushed me to up sell to more expensive plans or options.

This is the BEST SPRINT I have ever been too! I didn’t even have to wait or schedule an appointment «JOSE» helped me upgrade my service and he even reviewed my account to make sure I was getting all the possible discounts I could get and he did!

Go to the Sprint store on Cochran and Madera for great customer service, ask for John Lopez. He is amazing! Also fluent in Spanish.

Let me start by saying that I’ve been with Sprint for 14 months. Since switching to Sprint we’ve had nothing but problems. The coverage is horrible, the phones have broke three times and every time you go into this location the level of customer service support is simply appalling. They are rude, slow, and completely uneducated on their products and service. After my experience there yesterday I decided I had had enough and I terminated my contract with Sprint early and switched back to Verizon. I highly recommend they fire the idiots they have working in that store and train the new staff on product knowledge and proper customer service or they will continue to lose customers.

Went yesterday to get my 82 yr old Dad his first smart phone. We got there 5 mins after they opened, and it still took 25 mins to get help. Only one guy working on a Saturday??? Really Sprint needs to fix this! Ryan helped us and was extremely friendly, not pushy. We ended up adding him to my plan, and he got an I phone 6 for 53.00 tax only. We both get unlimited, talk text and data for 120.00 month. Nor bad! Nice that they have the monthly lease plan to make the phones cheaper to get. I took me a couple hours to set up the apps, and email for him, but he is super excited to use the Bluetooth in his new car he also just bought. If they get more help in there, they would have received more stars, but Ryan was great, once we did get helped.

I have been a Sprint customer for many years and have stopped into this store 3 times. Never once have they been able to help regardless of whether it was a billing question, a software issue or trying to buy new equipment! Each time they simply say you’ll have to call Sprint directly! Don’t waste your time here. Find someplace that cares about customer service.

Check this out. Guess it isn’t just Simi Valley that’s in a Sprint Network Abyss… Seems its bigger than just us.
and

I went to this location to get an upgrade on my pone (I was due). They told me that to get an upgrade that I need to change to their new plan. This added $ 100 to my bill to pay for the phone monthly. We called to have the help line explain the bill. They told us that we did not need to change our plan and that we could have renewed our contract. It took 2 hours for get my phone in the first place, and another 2 hours to get my moms and brothers. This store has always been slow. If you plan on going to this store, make sure that you have cleared a couple hours out of your day. Don’t trust what they have to say about switching plans. I am personally not going to this location ever again.

The staff I worked with here: Brad, Ryan, and another young man, were very nice. They helped me with an issue I had from opening a line in another store. They were very professional, took about 25 minutes overlooking everything to make sure they gave me the best instructions. I appreciated their time, effort, and honesty. The last thing I want when making an electronics purchase is a heavy pusher (which is why I love online shopping)! I will be back and have already personally brought 4 people to shop at their store.
Thanks guys! Keep doing a great job!

This sprint store is the best very friendly helpful if you looking for new devise or anything else that’s the only sprint store you should go to.

This sprint store is the BEST… After going to Spring in Encino (near my work) and the Corporate store in Northrdige where neither store could help or would help me with my EVO issues. I took my phone to this store on Tapo Canyone which was near my home and from the moment I walked in through the time I picked up my replacement phone: the customer service was stellar… the manager is friendly and attentive, the tech’s were equally as friendly. I left VERY SATISFIED… after the horrible experience at the Sprint Encino and Northridge stores: the Tapo Canyon store, restored my faith in customer service. If you have Sprint issues or are shopping for a new phone, go see the guys at this store, their customer service is the best.