Simi Valley Dental Group and Orthodontics

This is a great office. The staff is very friendly and helpful. One of the thing I really like is if you need a specialist, they don’t refer you out they bring the specialist to the office. Also I had a crown done and they were able to do it all in one day (not like the usual temporary then send to the lab and 2 weeks later you go back again for the permanent) They seem to have the latest in dental technology. Very Impressed and I would highly recommend this office.

I’ve been coming here for 2 years now and each experience has been good. The staff is always courteous and helpful. They always explain the cost of procedures in detail. The dentist always answers my questions and is very considerate during a procedure. The only downfall is the wait but it’s not to bad.

Not the best experience. The facility and equipment are nice and clean, and the staff is courteous. If you are going for basics like cleanings X-​rays, minor work the place is fine.
If you are going for more in depth work like crowns, root canals, etc I can’t say I’ve had the best experience. I have had several crowns put in by them and on more than one occasion the margins were off and the work had to be redone. On one occasion the crown had to be replaced twice and it it still not right. It’s frustrating to pay hundreds of dollars for work (and it’s not like they are cheap even with my good insurance plan) only to not be happy with what you paid for, or still experience pain or sensitivity after the work is done. Additionally when I did have margin related problems they seemed very resistant in agreeing to redo work.
At this point I’m so frustrated I’d rather just switch dentists and see someone new and hopefully more skilled and just pay to get the work redone the right way.

Where do I start… First of all, I came to Simi Valley Dental for some fillings that I had put off doing for several months. I do not have dental insurance. The staff and Dr. Waxler were more than helpful getting me situated and financially capable. Dr. Waxler even offered a $ 160 discount for me. The procedure, which was 3 cavities, went fine and the fillings are solid. Overall I was satisfied with the office, the staff, and my experience there. About 2 weeks later my boyfriend needed some dental work, so naturally I brought him in. He has 2 cavities and needed a crown repair. When I say it took an entire month for him to receive a proper crown I mean it took one whole month and then some. For a crown repair. They insisted on ordering 3 separate crowns, grinding each one too flat every time just to order another one, having us come back every week and leaving him with a total of 3 temporaries that fell out days after they were glued in. We even had to go in on a Saturday after it fell off from (of all things) a cinnamon roll. It was a disaster. When the crown repair was finally finished, it had been 6 weeks of painful eating and frustration. Now, 2 months later, a part of the new crown they replaced has chipped off, leaving a gap. We went in this week to see what they could do to fix it… They would have to do it all over again. I just would not recommend this place to anyone who wants quality dental work that you can safely rely on. As far as cost goes, they did really work with us on providing a payment plan that was manageable as well as help me with regards of no insurance. However, based on my own experience of sitting for up to 4 hours in their office while waiting for my boyfriend, I have witnessed people literally storming out of the office due to «the way things are run,» as well as people complaining that a tooth was chipped during their procedure. Low and behold, my boyfriend’s lip was cut open from the drill this week during his crown exam. We are no longer returning here again. I would advise great caution if you are thinking about checking in. The staff is nice but they are not particularly patient or gentle, which is basically everything a dentist should be…

I have to say that the staff has been very nice. The young people that attend to you are very helpful and attentive. I didn’t think the pricing of the services provided was all that great and I have had 4 other family households tell me their experinces were not good there. My daughter is still owed approximately 3000 dollars in refund for services that were not provided and they have yet to settle with her. I feel these types of actions do not help them maintain a reputable status. The office was very clean and they do have very nice and clean equipment. I may have to continue shoppng around for a dentist that offers more affordable pricing. These days you have to make every penny count.
PS I have never had a cavity in my life, so I really don’t feel the need to pay alot out of pocket.

They try to sell you procedures that you do not need. Worst dental experience ever. First of all, I scheduled an appointment to fix a chipped tooth. I had chipped the tooth years ago and the dentist who fixed it then said it would only last a few years. It lasted several years, I was happy. I figured my visit to SVDG would be a quick appointment. It was not. The dentist said that he couldn’t do anything to fix the chip. He told me the only fix would be for me to get veneers on my four front teeth. At a wholesale price of $ 3800. I declined. During my exam he noticed I had a crack in one of my back teeth and it needed a partial crown. He told me my insurance would cover most of the cost. I figured since I was already in the chair, sure why not. He also showed me x-​rays of build up under my gum line. He told me I needed a deep cleaning. He told me my insurance would cover most of the cost. I figured since I was already in the chair, sure why not. The dentist was obviously over-​booked and would only spend 10 – 15 minutes at a time working on me and then would disappear for 25 – 30 minutes. Long story short, after 4 ½ hours in the chair (seriously 4 ½ hours) it was finally over. Just when I thought it couldn’t get any worse, I receive a bill in the mail for the full amount of the deep cleaning. When I called SVDG to say «what the heck?», I was told that my insurance company reviewed the x-​rays and concluded that in fact I did not need a deep cleaning and I was now liable for the full cost. Awesome. Oh, and I went to Tenggren Dental Care 2 days later, they fixed my chipped tooth for a reasonable price and I was in and out in 45 minutes.

Scheduled my appointment, I was called back and had to split the times (I was trying to get 4 kids in for a cleaning). Ended up being there for HOURS. No joke… it was the end of the year and they completely overbooked. They were trying to be accommodating but I ended up sitting in the office for the majority of the day. Schedule for 6 months later… Just got a call to reschedule. Staff was nice and apologetic, but not worth my time. Overall– Disappointed, for what fell like a half _​_​_​cleaning.

This place is great, all the staff are friendly and the Doctors are great. very informative if you’re willing to ask the questions. This place is perfect if you are computer savvy. They email appointment reminders and get you in and out in no time at all. perfect if you are a busy person and know how to work a computer. Old people might not like this advance office, but i prefer this futuristic setting.

So… going to the dentist is never associated with «5 stars» in my mind, on any level. Yet, here I am, w a 5 star review! Lets get down to it:
1– Technology! The office is SO modern! From the flatscreen & PS3 in the waiting area, to the x-​ray tools, computerized x-​rays, electronic signatures, online appt confirmation, etc. You feel like you’re in the modern age!
2– Comfortable. .the Keurig w/​coffee & tea, magazines, courtesy rinsing stations, a TV with scrolling fun facts and images — you always feel at easy whether in the reception area, or in the dreaded CHAIR.
3– Cleanliness. Every tool from the up to date x-​ray machine to the tools used by the dentist (well lets hope so!) has disposable covers so that you know you are only being worked on with sterilized/​clean equipment.
4 — Customer Service — Not only is each person I have ever encountered on the staff extremely nice, but they remember you after even ONE visit. That type of personable office is often hard to come across. I LOVE Dr. Waxler and she always takes in an interest in me and my travels. In addition, the convenience of online confirmation and cancelling of appt’s is unsurpassed and I always appreciate the reminder phone call — with my busy schedule — I NEED IT!
5– Great work! I have never had any trouble with my crown or cavities that have been done in this office. I have heard of sensitivity and pain or even cavities falling out from others, but I can confidently say that I have never experience these things and am thankful for the great work! Also — they work fast but are extremely gentle. They provide a topical anesthetic to the area before inserting the long needle for more and it is virtually painless (Still uncomfortable and not my FAVORITE thing, but this is the BEST Ive ever experienced!)
6 — Cost. They work with you and Care Credit to make sure that your costs are reasonable. I have excellent insurance and actually walked out the last two times without a co-​pay, but I know that is specific to myself alone. Despite that, their price list is definitely not inflated and for all the other amenities provided, it is almost cheap!
All in all, I LOVE THIS PLACE. I live in ENCINO/​SHERMAN OAKS now but still COMMUTE back to Simi Valley for my dentist appointments — only because I am so happy with my experience here. (And trust me there are hundreds of dentists in between to the two cities!) Hope that helps!

Loved this office. Way better than my old office. Everyone on staff was so sweet to me and my daughter.

I had been told by a dentist and orthodontist I needed 2 teeth pulled and was referred to a very good oral surgeon, but that surgeon had limited hours so I asked some friends where they had teeth pulled and was given the name of this office. I called to make an appt to have my teeth pulled with the oral surgeon. First they make you see a dentist, even though I had a referral. The dentist recommended just redoing the root canals on both teeth even though I told her I wanted them pulled because they were cracked. She put me with the endodontist who said there is a ⁵⁰⁄₅₀ chance may not work, but that he agreed with the dentist we should try to save the teeth so against my better judgement I agreed to it. they did the 2 root canals and had me pay for the 2 canals and crowns immediately and charged me $ 3800.00 for this in addition to what my insurance paid. I paid this all off, went back in to get the crowns… they charged more for visits at that time and claimed they did not include it in the original cost. I complained about pain after the canals and they kept pushing back the crowns and made me come in weekly to look at it charging me every time, until finally they decided to just crown the first tooth. They took x-​rays and they decided even though they knew my teeth were cracked when I got the root canals, that they didn’t think it was a good idea to cap cracked teeth and at that point thought it would be a good idea to pull them! They pulled the first one and told me to come back for the 2^nd once it’s «healed» so they could make a decision on it since it was still painful. Again a ploy to charge for more visits. The receptionist suggested I had 4 roots and they should go back in and look at it, they refused. After weeks of the pain not going away they made a schedule to havemy tooth pulled. At the last minute they called to cancel because the surgeon left early and I showed up so they had the dentist pull it. The first thing was… it had 4 roots which is why I was experiecing pain because they only did a canal on 3 of them… the dentist seemed very nervous about pulling the tooth but took it out in sections then sent me home. I was shocked to find out not from her, but by drinking a cup of water that the extraction opened up into my nasal passage. That is something they should have checked for in the office an sutured up. I never got any crowns the charge for pulling teeth was $ 175.00 the charge for crowns never received about $ 800 each, I asked several times for money back and a statement e-​mails, phone calls in office… they do not cooperate. I understand dental work is expensive, but save yourself a headache and go to a reputable dentist that isn’t only out to make a hole in your pocket but really also cares about the the health of your teeth and what’s best for you. I wish I had never visited this office… I found out later from the person that referred me that they have had money/​billing issues with them as well.

The office does not accept calls from blocked numbers, which is an inconvenience and doesn’t make much sense from a customer service stand point. When I first called I thought that I had dialed the wrong number, believing I had reached a residence vs. a business… I can only imagine how many new potential patients they might lose due to the confusion this causes. After re-​dialing and confirming I had in fact called the correct number, I called back a 3RD time and unblocked my number this time (which I also had to look up how to do because I’ve rarely had to do this). When I mentioned all of this to the girl who answered (in a nice way) she simply said «yeah, we don’t accept blocked calls» with no further explanation or apology for the inconvenience. After all was said and done, the whole process to simply set up an appt took at least 20 minutes out of my day and was a hassle. Had my son not already been an established patient there (which wasn’t due to my choosing), I would’ve decided to go elsewhere as a matter of principle.
UPDATE ¹¹⁄₃₀: Called the office earlier this week to make an appointment and was able to get through this time without un-​blocking my number. Interesting timing… perhaps the office saw my Unilocal review. If so, bravo for taking customer feedback to heart…

This place charges you for things that they should not and you leave a message for the office manager and no one calls back!

What an amazing staff and dental office. From the moment I walked in I was greeted by a friendly smile an offered a cup of coffee. Like most peopple I dont like to enter a dental office but today that mind set has changed. I needed a bit more than a cleaning and fortunately the office was able to work with me on payment plans. WOW did not expect such great service from a dental office. Thank you Simi Valley Dental see you in 6 months.

We’ve been going to this dental group for 5+ years. The office is always very clean and the staff is exceptionally friendly. The orthodontic care is very good.