Midas

My husband took my car in this morning to have my muffler fixed and he said Jeff was great. The job was done quickly and for much less than I thought it would be.

Great service, and reasonable prices. I spend a lot of time on the road, and my car goes through a lot of wear and tear. Jeff and his team take good care of my car, and help keep it running smoothly and safely. Moreover, if I have any questions, Jeff is always happy to answer them by taking you to the floor and pointing out potential problems areas.

Great place, very knowledgeable staff especially Jeff… I would recommend this shop to everyone in Simi Valley and surrounding valleys. They cut my quotes from the dealership in half on my transmission service and 120k maintenance service. They have a new customer for life… Thanks Jeff!

Great customer care, best prices. Ask for Jeff!!! Very satisfied customer, this is the place to go for auto care!!!

Sorry for length of this, but basic complaint is only to «Additional reasons» (*)
I asked Jeff by phone and in person to check why my AC isn’t working, saying:“Just to be sure, Jeff, when I leave here I am going to know why my AC isn’t generating cold air, right?”…he confirmed I would, so I trusted him and the Midas name.
In 15 minutes (by my phone’s time) Jeff said my problem was a broken high pressure switch, cost: $ 38 for the part, a total of $ 280 to fix, $ 30 for diagnosis.
«This is why I’m not getting cold air?»
He assured me it was and would cost more if something else was wrong. The price seemed high, so I declined, paid for the diagnosis and left.
Little more than a week earlier my mobile mechanic had checked the AC, so I called him. He said definitely neither switch was broken when he checked them.
I learned the part is $ 18.99. With Freon and labor I was given two quotes: $ 60 and $ 90…much less than Jeff’s $ 348!
I asked at: the Chrysler dealer, AC «specialists,» my mechanic, a parts store, 2 other repair shops if that broken switch could make the AC not give out cold air. Possible, but highly unlikely, they all said, especially since the AC wasn’t working while the switch was not broken. So Jeff’s answer was misleading… my problem was not the broken switch.
Why I want the refund: He did not give what I paid for: to find the problem. He simply pointed out something additional that is not the problem.
He should have said: «Get the switch fixed, then we’ll diagnose the problem. No diagnostic charge; this didn’t take long and we haven’t found the problem yet.»
That is what an honest, decent shop would do.
When I asked Midas headquarters for my money back, Jeff told them he will not give it because his shop spent more than an hour working on my carwhich is definitely a lie. My car was in there approximately 15 minutes. His lying to them and to me (cost of part and switch is the problem), is enough not to trust him.
*Additional reasons to not have Jeff or Midas work on your vehicle:
1) As I waited for my car, a mechanic came in to ask a question and Jeff sternly reprimanded him for interrupting, which is rude and unprofessional. It is never appropriate to reprimand anyone in front of someone else… especially in a place of business and in front of a customer.
2) As I was asking prices at other shops and parts stores, I asked if they would recommend Midas and learned that Jeff is well known for not being very nice, for overly high prices and being arrogant.
One said, «I would never let them touch my car!»
I heard quite a few negative comments about Jeff, making me wish I’d asked around before I gave him my money.
5) When I called Midas headquarters to ask for the refund (twice), I was told a regional manager would call me… none ever did.
Instead, they called Jeff to tell him what I’d said. He then called me and went into a tirade, accusing me of saying and doing things I have not said or done. He didn’t give me much of a chance to respond, so I had to hang up on him.
He later sent me a text telling me to stop (stop what?) He wrote: «i have been on the phone with the shops you have been at and the story is thr same…»
(What «story»?)
Who, in their right mind, would be calling the places I’d been? And why? And how did he know the places I’d been? His comments and behavior were odd, adolescent and unprofessional.
Midas headquarters would not help me, stating this is a franchise and Midas is not responsible for them.
LEGALLY
a) If a consumer buys products and services based on the Midas name, believing it to be TRUST-​worthy, headquarters should bear responsibility for the franchise… or don’t place a Midas logo in the shops or online to mislead and deceive customers.
b) It does not state on Simi Valley’s Midas website that they are a franchise and there is no indication in their store that they are. Potential customers cannot possibly know that Midas will not support or help with the problems a customer has with this store.
c) For me, Midas will not stand by the claims in their guarantee, which state:
«Trust the Midas Touch®.»
(I did and my experience proved I CANNOT trust Midas!)
«Midas is committed to earning your trust by providing the expertise, value and responsiveness you expect. (They did not provide what I expected, what Jeff promised or what I paid for)
«Midas has always stood by our pledge to do right by you and your car.»
(Midas has refused to «do right» by me or my car)
This is called deceit and fraud.
Any good reviews here are likely from people who are clueless that they’ve been duped. Often when people are overly nice, they are trying to distract you from the fact that you’re being conned.
I will place reviews and complaints on as many websites I can find and to BBB.

I have a regular mechanic but after hearing my son talk about Jeff at Midas I decided to have my brakes done there. Jeff quoted me 569 plus tax for a brake job I Thought that was high for 4 sets pads and turn rotors I took my truck in when it was scheduled to go in and they took it apart and inspected everything. 579 plus tax I asked them since I was doing my brakes how much would it cost me for an oil change they said 129 while the dealership charge of $ 70 plus all fluid checks. A couple hours later Jeff called me and said that the rotors were over the limit now the brakes job was going to cost me 909. Two rotors and four sets of pads for four wheels and turn two rotors and brake job was excellent but can’t justify $ 909. My mechanic quoted me 850 for four new rotors pads and an oil change. Jeff knows his business but I am still upset about the finished price

I have been taking my vehicles to Jeff at this Midas for 4 years and he always takes care of me. He is very fair and will never try to sell me something I don’t need. Not to mention he is friendly, always have a nice conversation with him while my car Is being worked on.

Realy nice guy. Didnt have any work done, but put my car on the rack gave me a quote, did do any thing but try to help. Thanks guys.

I started coming here for the cheap oil changes and was met by a gentleman by the name of Jeff. He was very polite and knowledgeable so I’ve been going back ever since. It’s nice that I know when I need my car serviced I can take it there and have a conversation with him while I wait. I’ll be returning for a long time to come.

Jeff has been mine and my husband’s mechanic for the last 6 years. Before we found him we’d pay $ 80 for an oil change and when my 99 Toyota started making a strange clunking noise we took it to two shops who found nothing and then we went to Jeff. He figured it out in about 10 mins. It was the bearings in the wheel hub assembly. We’ve been using Jeff ever since. Yes sometimes car maintenance is expensive but to have your car in and out so quickly and to know that the problems are resolved is worth every penny. We recently moved to Oxnard and even though it’s a 45 minute drive and not easy to get there because I work 7 days a week we still take our cars to Jeff. And as for people saying Jeff is rude or not friendly I have to wonder exactly how those people treated him. He’s never been anything but nice and friendly to both me and husband. I’ve recommended Jeff to everyone I know. About a year my co-​worker needed everything done on her car brakes, tires, oil change, tune up, transmission service and because she needed her car done that day they stayed open until 8 pm to finish the work for her that’s excellent customer service!

Big Shout out to Jeff Patey and all the guys working in Midas this Morning such a pleasure to be looked after so well Won’t ever go anywhere else with my F150

Not a fan. Owner is unpleasant. Prices are equal to everywhere else. If you don’t want me to bring you more business I won’t.
If you’re rude but have awesome prices I’ll continue to use your services. If you’re rude and have equal to or higher prices I’ll go elsewhere.

The boys at Midas did a phenomenal brake job for me, I’ll never take my truck anywhere else!

I wish I could give 0 stars as of my last experience.
My husband and I have been going to Jeff at this Midas since moving to Simi in 2012.
We always use the coupons for the oil change and tire rotation.
My husband changes the air filters regularly, yet somehow, according to Jeff, they ALWAYS need to be changed.
He told us the serpentine belt needed to be replaced.
My husband declined, saying he could do it.
We replaced it, and the current belt was still in perfect shape.
He has told us that we have «some nerve» always coming in there with coupons (for both of our cars) and never using his other services.
He hung up on my husband the last time he tried to sell us brakes and my husband declined.
Today, he tells my husband that when my husband replaced the brakes, he over tightened the lugnuts, and broke his drill, and that he should really make my husband pay for it.
This is the WORST customer service ever. Insulting and being condescending to your clients is unacceptable! Please spare yourselves from being taken by this crook and go elsewhere.

I stopped in to Midas today because I was getting some loud «clanking» sounds from the suspension on my Jeep. There were many jobs lined up ahead of me (Saturday), but Jeff personally got my vehicle on the rack and checked it out. He tightened down some loosened fasteners and had my on my way in 20 minutes. No charge! That’s why he gets my future business! Great knowledge and service!

I have had only positive experiences at this Midas shop. Jeff is always happy to help resolve any problems I experience with my cars. I trust him, and his team, to keep my car safe and running properly. He knows his business well. He is always ready to share information about my car that I may not be aware of. He makes solid recommendations regarding issues I may need to address soon. And, he always leaves it up to me as to whether or not I choose to make the repairs he suggests.
I have always been able to call his shop and ask questions before making a decision to schedule an appointment. And, Jeff has always been nothing but patient and informative.
I find the pricing to be competitive and fair. I am a true believer that «you get what you pay for». Cheaper isn’t always better for the car you drive every day. Safety is my priority. And, recognizing that Midas is a franchise operation, I know that there are guidelines and restrictions that must be followed for staying competitive.
I like knowing that if I do have an issue, Jeff will help resolve it. And, Midas as a corporation, makes sure that the customer’s satisfaction comes first.

I am utterly shocked and confused by many of the reviews here.
My family has been taking our cars to this Midas for several years now. For some time we worked also with another local shop for our larger repairs, but after frequently being ripped off, and getting the less expensive truth from Midas, we knew we had to make a complete switch.
I am a woman. I am also very young. So when I walk into a shop, the guy behind the counter will immediately see dollar signs, as typically, my type is naïve can be talked into anything. Now my father has taught me well, and I’m not stupid when it comes to cars. And after all I’ve experienced, I can tell you that Jeff does his absolute best to be honest about what he is doing, and tell you why. He’s not going to take advantage of you. I have sat in his waiting room and seen him carefully explain to customer after customer EXACTLY what is being done, and in slow, plain English. Also he lists things in order of priority, being sensitive when people have a budget. If you need something you need something, but he’s going to help talk you into the safest way to get out of there, and tell you what you can save for later.
I see complaints here about the personality at Midas. Okay, guys, come on. You’re not at a hookah bar, you’re in a SHOP. We’re not going to have people all smiley and sweet as candy. Jeff is a very nice person, but when he’s focused, he might be «gruff.» This doesn’t mean anything other than the fact that, well, he’s not sugary. He’s not mean, he’s not going to snap at you (I’ve seen him exercise excellent patients with rude and idiotic customers). If you really want to talk to someone sweet and soft spoken, go on Wednesday when Julian is behind the desk, as he is the congenial one of the two. But both of them are equally excellent people.
Now, for my big brag. Recently I have acquired a 1973 Ford F250 Camper Special. This is my material pride and joy. I’ve worked on it a bit myself, but for a few of it’s issues, I gladly took the truck into Midas. There’s obviously going to be issues with this old thing! Boy, was I taken care of. They could not have been more thorough and more helpful, and WAY under charged me. I’ve come in for one or two things since and he STILL under charges me, to the point I feel like I’m taking advantage of him. I’ve just brought it in for one more little issue, and gosh, is Jeff on a war path to figure this mystery out. The truck is my baby, and I will only trust it with Midas. Oh, by the way, he is ALWAYS able to find parts nearby, immediately… parts for a 41 year old truck!
So guys, please. Know that this is a people thing — don’t treat mechanics like dirt because they’re a «dirty car repair guy.» Respect the people there, and they sure as heck will respect you. I will forever rave about and recommend Midas while Jeff, Julian, and those amazing/​friendly/​helpful mechanics are still there.

I’ve been going to various Midas shops over the years and have really enjoyed the honesty, service and value I’ve received at each one. Whether it’s for a muffler, shocks or brakes, they’ve always been trustworthy.
I visited the Simi store recently to have a new tailpipe built for my old Dodge van. I wanted something a little custom, cool and different and they put it together for me perfectly. It was also extremely quick and affordable, which I appreciate!
While there, they pointed out a couple minor repair issues but didn’t pressure me to fix them right away or try to push a sale. This is pretty rare today and it’s a great way to treat customers. Midas gets it…

Wonderful service. My car needed serious break repairs and I am on ghastly budget constraints. Jeff gave me the best deal (I called about three other shops for estimates) and the staff did the job in under an hour.
If all fixes hold up I will be taking all my business here. Thank you!

I used a coupon for an oil change and when I elected to not put cabin and air filters in the car Jeff tried to make me feel guilty and cheap.
I had just replaced them a month ago.
He kept trying to up sell me. I really hate that…
I don’t think this guy is a people person.
I also don’t recommend him for The Diplomatic Core.
I think he was around when the previous owner had the store.
He was the same back then too.
I don’t think I will be back.
There are several filtered reviews…