FedEx Office Print & Ship Center

I’ve gone here before a couple times to get things printed last minute. Honestly, every time before I’ve gotten some really awful customer service, but the last time I went they were really great and helped me out a lot! Actually, Erik was the only one there and he was really polite and helpful! I think they are putting an emphasis on customer service again which is really nice! It’s a little expensive to print here, but you are coming here for the convenience and help from people who know what they are doing!

This place is my fav. place in regard to customer service and employees.
The guys here are great! Every time we have shipping drop offs they show the utmost attention and help get things off the ground… Even if you didn’t do it right yourself.
Craig always helps us and they also have this fella named Matt that was trained by mother freakin’ Chuck Norris. …Did you read that? Yeah, read it again.
To summarize: helpful staff, terrific service, Chuck Norris.

Had to get some passport pictures done. The staff are very helpful and had me in and out in no time. Don’t know what more I can say about this place as it was my first time there and all I got were passport pictures.

This place has the worst customer service. I will not be returning. I was shipping a box out and was helped by the manager. I think everything is fine, but then I get a call an hour later from a guy named warren. He tells me that I forgot to fill out a form and must come back or else I will have to pay. I tell him that his coworker never mentioned anything about this form. He tells me he doesn’t know what happened but that if I don’t come back now I will get charged and my package will not get delivered. I told him I would come back but that he should remind his coworker about this form. First off I never send packages out. You would think a professional who does it everyday would have me fill this form out before I leave instead of telling me everything is fine and giving me a receipt. Warren was so rude and never apologized once for having me come in a second time and for THEM forgetting to give me the form. I will definitely be taking my business elsewhere.

This store isn’t terrific. It used to be pretty good. I don’t know what’s going on — but things are not right. The ladies who help you are not very customer-​service oriented. They seem annoyed that they have to help you at all. The lady today was not very good at details — and struggled with my request. Unfortunately, I will probably still use this store — because the UPS store sucks even worse.

I can’t comprehend what has happened to this store. I don’t know how I can say anything good about this experience that just occurred. First thing I would like to say is I don’t blame the new girl at all for this train wreck. She’s training right now, so I can’t blame her for anything with good conscious. Especially because she was more helpful than the girl who was training her. So I went into Kinkos to print a 11×17 photo, so the new girl was the first to help me. She said she would print it on the 11×17 paper. I knew that this was wrong because printers always have margins, so it wouldn’t work. I told her my problem and she assured me it would be fine, it wasnt. This bigger blonde headed woman came up and started to help me instead. At first she was rather nice, but she didnt know what a tif file was so that was concerning. She became very rude as soon as she printed a god awful excuse for a print. In the time it took to get that awful print, 30 minutes had already past. She told me that this happened because of my photo was too dark, I’ve been doing graphic design for 7 years. I tried to be polite and said «I think you’re mistaken and it’s the printer because I’ve been doing graphic design for 7 years and I never had a problem with any other printers». In which she replied «well every printer prints differently, so thats why». I told her «I understand that every printer prints differently, again I’ve done graphic design for 7 years. The problem isn’t because of my photo, it’s because the printer isn’t configured correctly». So she told me «well I can edit your photo for 7 dollars» which angered me because earlier in the conversation she told me she didn’t know how to use photoshop. I exclaimed «how are you gonna help me? All you would do is hit ctrl and u to brighten it up. Why would I be charged for that when it’s not my fault your printer isn’t configured correctly»? She kept repeating herself saying «well, not every printer prints the same» until I told her «I understand that not every printer prints the same, but a business that is known for printing should be able to closely resemble whats on the screen». She told me «our printers don’t do that» in which I said sarcastically «yeah, because your printers aren’t configured correctly». After 15 minutes of us arguing she finally said «fine I’ll do it this time, but next time I cant» in which I was like okay fine, she gave a little so I’ll drop it. After another 10 minutes of trying to show her how to use photoshop to adjust for the faulty configured printers. I gave up, I told her I would buy the print even though I’m very unsatisfied with my print. The only reason why I bought the print was because my final is tomorrow and it’s better than nothing. This print is very poor quality, it’s dark and not the size I said to print it at. I don’t know the name of the girl, who I’m guessing is a manager but the name on my receipt is Melinda B. I think that’s her and not the new girl, but I would love to give some advice to the bigger girl. Don’t ever take someone’s age into account when helping customers. I know I look like I’m only 15, but I’m 20 and very well spoken. You spoke to me like you were talking down to me instead of talking to me. I’ve never nor would I ever talk to someone with such a belittling demeanor. Words can’t describe the high road I took to not to stoop to your level and give you the disrespect that you dished to me. Especially when you took an hour to print one photo, how are you even on a high horse? To get back to the main point of why I am writing this review I can’t comprehend how well the customer service used to be a year ago. I don’t remember the guys’ names that used to help me, but they were amazing. To see how far that this store has fallen, is a tragedy. I don’t know if this a one time thing, but I am very reluctant to ever go back.

WORST CUSTOMER SERVICE EVER!!! I had to go in there 2 times First time was on Feb 20 2015 to get things printed out and a heavy set blonde women did not know what she was doing. she was going to charge me for resetting the lay out and she walked away. Another lady came up to help me and she just made the picture bigger the size that I needed it.
On Feb 21,2015 I had to go in again and print things out and Tyler was very nice and very help full he showed me were to print the information OFF there printer using my USB, As I was printing one of my documents did not look right and I did not print it.. . At this time the heavy set blonde women was close to me and I asked her how I could fix this before I print it out. She told me to use the computer and to fix it.
So i when to use the computer and did not know how. put my card in and it started to charge me i did not know how to use there system. But was being charged
I went up to ask her if she could help me and she told me sorry I don’t know how to use the computer or any thing that you my need. I gave her a look .
A nice man next to me helped me out. $ 5.88 later just to print a word doc out.
This is where Under Cover shopper and boss should come and see how she works .
I feel that if you are a customer service rep and some one comes say HI. Then can I help you. If you see them going to one of your copiers ask them have you ever used one of our copiers before and she them the same with the computer. Then they should say will that be all.

Here’s what was great about this place — the service and assistance I received from one of their staffers named Steven. He was awesome — helpful and attentive and had the nicest upbeat attitude, despite some of the other customers who were being less than polite to him. I had a large copy project to complete and limited time in which to do it, and he helped me make my deadline so I could get home and give everything to my husband and he made it to his meeting on time with good looking presentation materials! I appreciate good customer service so I am calling Steve out for it. I’ll be back with my next project or my hubby will :)

This is a huge facility with staff are incredibly nice. I love the fact that FedEx can deliver your mail to these locations for you. This will be my go to FedEx going forward. I will write a second review once I use more of their services.
Highly recommended!

Worst customer service ever! If I could give negative stars I would. there’s two specific reps that are the worst the pregnant female and a heavy set blonde women I don’t know how theses people have jobs in customer service they are the Rudest and laziest employees I’ve ever encountered they might as well just make this place a drop off location because that’s all it’s good for Fedex save yourself some money and just install a drop box I assure you will have much happier customers.

Well I guess I didn’t get Tyler so that is why my service was so poor. I was dropping off a cable box and the lady that was working was so RUDE I was blown away. She scolded me for the way Time Warner asked me to return my cable box. It left a really sour taste in my mouth. I realize she was pregnant and it was a hot day but hey I’m still a customer.

We come to this location a lot because my daughter often needs to enlarge pictures for her art class and they have a printer here that will do just that. Everyone is always super helpful and friendly. On Friday’s visit (11÷28÷14), Matt helped us and he was awesome. He made sure that my daughter was satisfied with the outcome of the picture and was willing to keep going until it was just right. He went above and beyond! Thanks, Matt!
This FedEx location is conveniently located. There is plenty of parking in the lot and this store does not seem to get too busy.

Wow this location is very very bad. The employees think they are in charge of inspecting all boxes and have to know what is inside of every Fed ex box. They turned me away from dropping off a package because the contents inside a water filter!!! was moving around in the box!!!
You have got to be kidding me. Very rude and they need to hold boxes till the drivers arrive.

Quick, easy and lots of parking. I don’t fedex often, but this location was clean and very convenient

Tyler saved my life and my reputation with a client. I was running out of options and i thought i would have to cancel on the job. But Tylor was patient, listened to what I needed and was able to help. That’s awesome sauce.
Hope he gets an award… or a trophy…

Thank you for excellent customer service Taylor!
I came to this store in the evening in a hurry, with starving children in toe, I was greeted by Taylor immediately. I asked if he could help me scan something — he said he could do it for me and there would be a cost. I said that would be great an the cost is fine. He was extremely polite, helpful, and made my trip painless. I was in and out in no time and was able to get on the road to feed my kids quickly.
customer service is very important to me and having Taylor as an employee with his customer service skills is an asset to this store. I will definitely refer people to your store and come again.

Excellent customer service is what I received here! I came in to make color copies from a thumb drive file and had never used the self-​service machines before. The guy walked me through the whole process, and to my surprise it was super easy! I’m confident enough to go in there and use them myself now! :) Thank you, Fed Ex for a quick and painless visit!

Five stars for consistently great service. My wife and I are not «techy» IT types. But the staff here are and boy do they know how to help you!
We had a family calendar to do and needed quite a few modifications on the pictures. We completed our project and gave it to the manager to order it. He took a look at it and saw it was not up to par. He took the initiative and made it a perfect and professional job. We are both so grateful for his kind service.

Every once in a while i have an emergency, so far Kinko’s is up to the job. I panic, no matter who is working, they immediately calmly help me. I am so grateful words can not describe my respect for these people. Again THANK YOU GUYS AT KINKO’S

Went in to the store today to pick– up some packages and both Laura and Patrick were friendly and very helpful today.