Enterprise Rent-A-Car

I rented car here when my car was in bodyshop. They asked me how much my insurance cover and rate the car for same rate and gave me basic economy car. On top of it they charged taxes and other misc fees. Beware when you rent a car.

The Tapo st location should be avoided AT ALL COST!!! They undoubtedly have the rudest, most inconsiderate employees of any business I have ever dealt with!
Devan…this «lady» should not be allowed contact with the public for any reason. She is obnoxious, condescending and lacks the appropriate people skills to properly operate anything as minor as a free lemonade stand. This location is notorious for horrid service as you can see from other reviews… but Devan alone is reason enough that Corporate should close the location and put her on the unemployment line. I told her the review on Unilocal would reflect her lack of worthiness to perform her job, and I hope everyone avoids this office. The l.a. ave office has the best group of employees who are always helpful and kind. AVOID TAPO ST AND MOSTLY Devan!!!

this place sucks! I had to get a rental because my car was in the shop and the first one I rented, the left taillight was out. Went back and the next car I got had an oil leak. I would avoid this place unless you like driving poorly maintained cars.

Eddie the guy who heped us was awesome but our car was filthy. Spilled juice in the cup holder and a grain of rice. Not vacummed or anything. I just expected car to be a little clean. Ive experienced better.

I made a reservation a week before the date of my car rental. The Enterprise representative said I can come in anytime after 8am and my car would be ready. My car was not ready, in fact there were no cars available. I had to wait for a car for about three hours. The manager on the phone was rude and not taking any blame whatsoever. When I returned the car they tried to say that I used more miles than I drove and almost charged me for it. I’ve had great experience with Enterprise, but not at this location. They do not represent the family type atmosphere that Enterprise claims that they are.

I rent from here about 2 – 3 times a month. Both Ed and Vince are AWESOME and provide outstanding customer service. They both do their very best to accommodate my rental needs.
Can’t say the same for Aaron. Had an extremely poor customer service experience with this guy.
No fault of the employees, but this location needs more cars to better serve the needs of their clients.

I normally rent from this location without issues, but things have changed at this branch and not for the better. The gentleman that rented the car to me (Eddie) was disinterested and appeared to almost be irritated that I interrupted his day to give the company business. I wrote that off as just a one off exception, maybe Eddie was just having a bad day. However; it got worse when I returned the car 5 days later. Eddie was busy with another customer and was acting the same way with them. Then Aaron approached me from the back of the office to help and once he was almost ready to close me out he asked where I needed to be dropped off. Now I have rented from this location several times and have never had a problem being dropped off at my car shop, which is about an 8 minute drive from the location. Aaron told me I couldn’t be taken that far as he didn’t have the staff and it was against the rules for him to drive that far. When I pointed out that the very office we were in had provided the service for me in the past, the recent past mind you, he became dismissive and condescending; like it was my fault and I was impacting his day. So I was forced to either leave the car and find another way to my shop, or drive the rental across town to another Enterprise office for them to take me back. I am so disgusted with both Eddie’s and Aaron’s behavior. It is not like Enterprise to have this type of employee represent them, and as long as they do, I will not be back.

Walked in yesterday to this specific location to pick up a vehicle in which I had a reservation for. Walked in, the manager a tall, dark, and lanky looking man was standing to the right. Another employee assisted us. Mid way through a question we had, this manager rudely interrupted by yelling, «NO» at the question. Okay, I’ll let that slide. A few minutes goes by and we were asking questions regarding the vehicles available, mind you we are still talking to the other employee and not associating with the manager. This rude manager, proceeds to interrupt not only us as customers, but his employee as well by stating to his employee, «don’t let them rent a mini van.» We had absolutely no desire or interest in a minivan, nor was a minivan even being discussed, not too sure where and why the manager had that outburst. I was in complete shock at How absolutely disrespectful and unprofessional that was. We walked out and received the most professional & wonderful service at the Enterprise on LA ave. I wish I could give it a 0 zero instead of 1. Absolutely Disgusted, I’m surprised this location even has business.

The staff is very friendly and knowledgeable. They even drove me home after I dropped off the rental.

Good service, reasonable rates, makes this our go-​to car rental location in Simi Valley. Whether its for a weekend road trip, or something a bit longer, this outfit delivers. Just rented a Nissan Murano for an emergency Vegas run, and the SUV helped make the trip that much better; very nice little ride!

After a rather unfortunate accident, I was advised by my insurance to head on over to Enterprise Rent-​A-​Car in Simi Valley. I chose this Tapo location as it was walking distance from Swinks Towing, which is incredibly convenient! I had fantastic customer service from Tracy; she was incredibly respectful, kind, and attentive to find me a car around the price range where my insurance would cover it. I didn’t really know when I would return the vehicle, but Tracy and the team worked very well to communicate with me and my insurance to determine when I needed to drop off the vehicle. Turns out, I needed to drop off the car on Saturday. However, this location is closed Saturday. To my great satisfaction, I received a call from a very kind gentleman informing me that my car needs to be dropped off on Saturday, but this location is closed. He advised me to drop off the vehicle at the LA Ave Simi Valley location. On that Saturday, low and behold, Tracy is working at this location as well. In under than 5 minutes, I was in and out without a hassle and feeling incredibly happy with my experience. A huge thank you to Tracy and the team for making this very stressful situation a very happy one!

Thanks Bryan. I really appreciate your help. Both the Tapo St and L.A. Ave Enterprise staff are courteous and helpful. Wont go anywhere else. Great Team! Great Service!

I arrived at 8:30 to pick up my RESERVED Toyota corolla rental for the weekend. Only 1 person was ahead of me and the other was just waiting for their car. 20 minutes goes by without even being greeted so I leave, do my grocery shopping next door, and come back. Wait another 10 minutes and 3 more employees show up to help out. My turn finally comes to check in and they tell me just a minute, they have to clean my car. 9:15 arrives and turns out they don’t have a car at that site for me, it’ll be 20 minutes to wait or 10 – 15 to drive to another location. I agree to go to the other location which in actuality is 15 minutes away. They offer 10% off for the inconvenience (um that’s like $ 5, seriously?). They had NO OTHER cars available so I only had a choice to go to the other location. My plan was to be on the road by 10am. I didn’t get into my rental until 9:36 and didn’t get home until 9:50. The car was filthy but I chose to take it that way because I didn’t have time to wait for them to clean it too. Unacceptable service. Why make a reservation if you’re just going to drive me to a different location? And who has only 1 person working on a Friday??? Horrible impression. Not a happy customer.

When A customer tells you That they returning the car on a Saturday, you should probably inform your customer of your hours.
Closed. Saturday at 1:30. REALLY??? So I get to pay for this car for 2 more days because enterprise lacks communication?

This review is based on picking up a rental car only.
I made arrangements with Daniel to rent a van as mine was going in the shop for repairs after being rear ended. I explained to him that my day was very hectic and could I please make an appointment. No problem he said… great, I told him I would be there at 4:30.
When I arrived at the auto body shop, they called Enterprise to let them know I was ready to be pick up. A women told us that Daniel had to go to the other site on the other side of Simi and she was all by herself. No one was there to pick me up.
Fine… the body shop guy drove me over in my car.
When I arrive, not only is Daniel not there, but he took the van that was going to be «ready and waiting for you when you arrived at 4:30». Really??? Of all the cars available to him, he takes that one! What the heck???
Forty five minutes later he finally returns. What was the point of making an appointment? I really don’t understand the lack of care or concern regarding customer service. I’m hoping that when I return the car, things will go better.

Everyone here was so friendly from the very beginning. I had no problems picking up and returning my rental. Although the car I did get was rather uncomfortable for a 6 hour car ride (12 hours total) it did the job. I would definitely rent from this location again.

They were very, very friendly. The wait was pretty long one morning. it was okay though. Their customer service overall made up for it.