CVS

Ugh, no wonder they have such a low review. Have spent an hour trying to get thru by phone, which rings and rings and eventually just hangs up without anyone ever having answered. My husband dropped off an Rx this morning for our 4 year old grand-​daughter. Told to wait 10 minutes. After 15 – 20 minutes, he checked with the clerk again, only to be told they don’t have the medicine in stock and it would be 3pm the next day! How unacceptable is this?! They did not offer to call another pharmacy, nor did they offer any other suggestion. Just, «We don’t have the medicine». Now we have tried another 30 – 40 minutes to even get back thru on the phone to try to have the prescription sent somewhere else. I will try to never utilize this pharmacy again.

I would have given them a 1 star when I first moved to Simi Valley and was told they would fill my script because «I needed to go to my local pharmacy and get it filled» even though I both lived and worked in Simi Valley.
It seems that most pharmacist let the few bad apples at essentially all large chain pharmacies treat customers like shit and are inconsistent w their policies, pricing, and this place isn’t much different and I suggest to try finding a mom & pop pharmacy if possible for better consumer experience. The reality is Rite Aid on LA is so bad that it makes everyone a 3 star rating by comparison

Another horrific experience.
Without question the worst Pharmacy in Simi Valley.
We’re transferring all our prescriptions to Walgreen’s across the street.
This place is awful and even sadder, they know it and simply don’t care.

This place is a shit show. Tried dropping a script off, no one picking up, 8 people working. In the middle of dropping it off, they leaving without telling you why and begin working on something else. Simply infuriating. Obviously this isn’t a capacity issue but a lack of proper training of individual. Without a doubt, the worst service at a pharmacy I’ve ever experienced.

The pharmacist Barbara couldn’t be any less helpful or any more rude. There seems to be an excuse for everything and I’ve rarely had a smooth transaction. The staff is downright rude and entirely frustrating.

Staff is pretty friendly and I’ve never seen anything but an organized store. The lines can take forever sometimes which is frustrating especially when only one person is at cashier and another worker is just kind of doing busy work behind counter even though there is a long line :/

The store is fine. The pharmacy, however, is AWFUL! I normally use Albertson’s to fill all my prescriptions. They are wonderful. Well, long story short, my 4 month old baby was very ill and the Albertson’s didn’t have all the meds we needed. Instead of making us wait a day, their tech called around to other pharmacies in the area to find a pharmacy that had what we needed. This is how I end up at this hell hole. The Albertson’s tech calls in my baby’s prescription (I watch her do this) and tells me to go to our local CVS in an hour to pick it up. I do just that. I get there, and the CVS tech (who is extremely rude) tells me they never called. Okay — no big deal. So i politely ask her to call the albertsons to get it sorted out. She tells «I don’t have their number» even though she is literally standing at a computer as she says this. Okay — I guess the girl hasn’t heard of google. So I use my phone and get her the number. She calls, is rude to the albertsons girl but gets the prescription. She has the pharmacist take the prescription over the phone. Keep in mind I am standing there, waiting the entire time this is going on. The pharmacists hands the rude tech the prescription and then leaves on her lunch. for an hour! Rude tech tell me that even though they have the meds, I have to wait an hour now. Okay — again — no big deal. I ask her for my prescription so I can find another location that has this medication that doesn’t require and hour wait time (sick child needs meds ASAP) and she refuses to give it to me! It was just an overall awful experience and I will never go back.

Okay, actually the STORE itself is a 5, it is clean and the staff at the front are friendly.
But their Pharmacy?! Where did they find these people?! The girl behind the counter has the nastiest attitude and is a down right little snot. She might want to get some lessons or classes on Courtesy and Customer Services because she is a good reason why I’ll be informing others to avoid the Pharmacy and her.
Basically, when I went to get a prescription filled she informed me that my insurance card did not work and that I needed a new card. She was down right rude about it too. So, I called my insurance company to see what was going on and they were dumfounded. My insurance company called the Pharmacy and lo-​and-​behold, they suddenly take my insurance card. The insurance company informed me that the woman behind the counter told my insurance company that I refused to give them my card?! What the heck? So on top of being rude, the girl is a liar too?
Extremely poor service by this woman. I hope not ALL the staff of the Pharmacy are this deplorable and rude.
But, there you have it.

Don’t go here. Big sign on the front of the building that says 24 hours BUT they’re only open until 11 pm. You would think they’d fix that with their billions of dollars. Lost a customer.

I was extremely rudely accused of buying alcohol for a minor when I came in by myself.

I’d give zero stars but the people that work at the front of the store are the only saving grace this store has because they are very nice and warm. Their pharmacy however is the worst I have ever been to in my life. My last experience left me feeling the most offended I have ever felt. There was a mix up at my Doctors office because someone new was temporarily handling refills. This for whatever reason caused the pharmacist to think I was trying to fill my own prescription. It however took four phone calls back and fourth to even figure out this was the problem because the pharmacist refused to speak to me! I had no idea what the problem or mix up even was and she out right refused to tell me or speak to me for no reason at all. I am a very polite person and treat everyone I come across with respect and I am not a liar or drug seeker. I did nothing wrong and I’ve never felt so disrespected before in my life and for absolutely no reason other than a mixup with the doctors office. After multiple confused attempts I got the pharmacist on the phone and she rudely declared «call your doctor. They call the cops on you» and hung up on me. I was so offended and confused after the incident I got off the phone and cried because I was treated so rudely. I then waited two days before trying to figure out what had even happened and I finally called my doctor and found out it was their mistake and a simple miscommunication. Completely baffled and massively confused I find out they were having a nightmare for the last three days during which time the pharmacy lied to me multiple times and said they hadn’t heard back. I also found out that she completely lied about them «calling the cops on me» because they had zero reason to! My doctors office then told me they’d had problems with this pharmacy before and that the pharmacist was a complete nightmare and to prevent future problems suggested I go anywhere but there. I had done nothing wrong whatsoever and was treated so rudely and with so much disrespect. I was treated like I was some criminal for no reason. Not even criminals deserve that sort of disrespect. I had to be traumatized to even find someone at the pharmacy to tell me what the problem was. I vowed to never go there again. About a month ago I had a late dentist appointment and found myself there once more to try and rush and fill my script. They tried to charge me $ 20 for ibuprofen so I said id fill everything else but get that over the counter. There was a new male pharmacist that tried to tell me I had to fill every medication on my list and that I couldn’t choose not to fill one. I’ve never been told I had to fill everything by a pharmacist in my life. I was so angry at myself I had even returned to this hell pharmacy I asked for my script back and couldn’t get out of there quickly enough. I can safely say ill never return and neither will anyone I know. Worst pharmacy I’ve ever been to. I complained to corporate and the better business bureau. Do yourself a favor and never bring your business here!

Worst pharmacy EVER! Always a long wait and ALWAYS make me come back multiple times!!!

A very nice and clean store.