Bed Bath & Beyond

Dylan is AMAZING! As my mom and I were leaving Dylan (busy restocking shelves) asked if we found everything we were looking for. We said we were looking at a curtain but didn’t see any in stock. Dylan went in the back to look, found that curtain was discontinued but spent (I kid you not) a good 30 minutes hunting down other stores who might have it. And I don’t mean looking on the computer and sending us on our way. He knew the computer could be inaccurate so he called numerous stores for us until he found the curtains and had them sent to the store closest to us. A-​maz-​Ing! Gives me hopes with millennials. :).

I’ve been frequenting the Simi Valley store for more than a decade and never had a poor experience. It may take a few minutes to find a staffperson, and once I do they are always helpful. BBB is a pleasure about accepting returns too. In reading the reviews obviously some customers had a negative experience. All I can say is if there is a crabby, grouchy or nasty employee then hopefully they don’t last long. My experience has been most positive, including yesterdays visit.

Poor customer service and high prices. A few 50% clearance items after holidays and I finally used up a fifty dollar gift card after a year of coming back to find anything that I might possibly want much less need. They are not happy to do a simple price check on a twin duvet and even more upset when you decide $ 175 is too much, especially when the same item is much, much cheaper on amazon.

Large store with almost anything you may need

Terrible customer service! There wasn’t any staff to be found on the floor to help find something, so we waited in line at the register. Once we spoke to staff we were told that what we were looking for was over there. We told them that we already looked over there and could not find it. We were then brushed off with the statement that «whatever they had was over there.» The staff couldn’t be bothered to make any real effort to help.

I never write reviews, I mean EVER. And this old lady named Mary had the decency to show me (the customer) the most upmost disrespect. Terrible and rude lady when I was just shopping for college dorm supplies. Hope they fire her, she doesn’t deserve this job.

I mean if you have been to one Bed, Bath, and Beyond you have to been to them all. That’s either a good thing or bad thing depending on the service. For me, it is a good thing to kind of know what I’m in for and what I can expect to find when I walk in the store. I felt compelled to leave a review for this store because I walked through the store where I found what I needed on my own, not because no one offered help, but because I know my way around the store so I am sure I didn’t have that lost puppy look on my face that would have signaled «Help Me!»
However, I really enjoyed the service that I got when I checked out and I am kicking myself for not getting the woman’s name that helped me. As a seasoned Bed Bath and Beyond goer, I collect coupons and refuse to shop without them. This stop was unplanned though. So, I only had one good coupon on my phone, but two items. The woman upfront offered so many suggestions. As it was my grocery shopping day as well, I chose to leave without my second item and come back. BUT the woman upfront signed me up for the text message coupons so I would always have current coupons on my phone. She said I would get the first one in 24 hours and then could come back with my receipt and get the difference back. I just thought it was refreshing to experience such good customer service in a store, when let’s face it… most people know their way around and don’t really need your help.

I was visting this area recently and stopped in this store to get a few things. The most nurotic social misfits work here. This store has the worst customer service I have ever experienced. And I’ve been told BBB prides themselves on it? Ok. There is a manager in there that yells at her employees right infront of you, the customer. I couldn’t believe it. Her name tag read MARY. I’m not going to go into details… I just put my stuff down and left. She’s creepy; smelled like cigarettes, coffee and booze.

The worst service and rude people. Lady stayed on the phone for 7 minutes while i waited. Manager opened another register and took another psrson. I left.

Even with your discount coupons they are still 3 times more expensive than anyplace else.
Near Zero customer service, and grouchy, indifferent employees if you do flag one down.
5 star reviews are from managers, employees and their families.

Horrible service. Standing in the line to check out and a lady says she can take us. Once we get to the register she points to, she disappeared. Meanwhile in the previous line, the people behind us were already being taken care of and pretty much out the door by the time she decided to grace us with her presence again. Then we gave her our payment and were signing the receipt and she starts walking away saying you can leave the receipt there… Something wrong with this picture? I’m not going to leave personal information for the world to see thank you regardless if the good portion of my card number is hidden. This place needs more considerate customer service before I’ll come back.

The staff is always pretty nice and you can find almost anything you need. If you buy from a gift registry you get free gift wrapping (you do yourself.) Always a good place to find a unique item for that picky person.

I had to come and review my experience today because it was so exceptional! I was purchasing a bridal gift for my friend who is getting married and is registered here. They immediately were very helpful in printing the registry for me. When I couldn’t find the placemats I was looking for, the guy who helped me spent 20 minutes searching for them in the stock room in unopened boxes from their shipment. He got other sales people to help him as well and soon there were several people in the back trying to find them for me. They ended up finding them and giving them to me, and at check out, let me know there was a complimentary self-​gift wrapping station available if I wanted to wrap my gift! I was so excited about that and it totally saved me $ 10 at least on pointless gift wrapping supplies. From now on I am always coming here for gift buying!

I would have rated this place higher save for the checkout lady this weekend (Saturday) at the customer service desk; rude, angry, and obviously does not enjoy her job. Sorry, but don’t take it out on us. Is it that hard to smile, be polite, and provide good customer service? I hope the owner of this business reads these reviews. From the below reviews this seems to be an ongoing issue.

I love Bed Bath and Beyond, I just wish that it wouldn’t be so hard to get around when it is busy. They have SO much stuff which is GREAT! But they should really think through making the main aisles larger so that it isnt for just a single person. Im not one to complain but sometimes getting to the back side of the store for a single item is torture having to get through the people. That is my only thing.
Definitely appreciate being able to use expired coupons! I never go in with a coupon!

Great store. Great service. Nuff said.

I think the thing I like best about this place is that they honor their expired coupons; and not just the day you’re buying. I have forgotten my coupons and been able to go back in with just the receipt and they have applied the discounts, no purchase required!

good store… more selection…