Midas

Wish I could rate negative stars. Was quoted to do a SIMPLE shock and spring swap. No lift, nothing fancy. I had 3 quotes that all fell in the $ 400 to $ 500 range, including Midas. Thing about Midas is they are open on Saturdays so I raced down there after work and dropped off my car Friday night for work to be done Saturday.
Amazingly enough, I got a call Saturday morning and my quote almost doubled.
Scammers, plain and simple. Quizzed them on hours, hourly rates and nothing added up. I picked up my car and was on my way.
Liars and thieves.
Beware.

I’ll say that Shaun/​Sean the Pacific Islander is super helpful and I’ll give him 5 stars for his service and care– however– had I been here on the day the older white guy with glasses was working– I’d probably go elsewhere. That older guy lacks common courtesy and basic customer service skills. He talks to people like they are idiots… I was here once before when he talked so horribly to a customer I called corporate to complain.
Thankfully Sean was the guy manning the desk when I came in to have my breaks fixed.
He was helpful and answered all my questions. He had a difficult client come in and he handled her with care although she was being very difficult. He handled it so well she decided to come back for all the recommended service. Again– I’m giving the store 5 stars for Sean and the team that works here… I’d give 2 stars if it was the older guy– he just is grumpy and not as helpful– which when dealing with cars and things that aren’t going as planned people just need to be handled with care and not man handled. Hopefully the owners see this and give him some redirection.

DO NOT RECOMMEND! Took my car in for an oil change and thought all was well. I was pleased to have my oil changed.
Months later when I’m due for another oil change, I can’t get my drain plug out… They had rounded it out entirely and acted like it was my fault. Not only did they try to charge me for an oil change, they also never even offered to replace the oil plug. Not the kind of craftsmanship or customer service I’d expect from «professionals».
I encourage you to go elsewhere or to do the maintenance yourself.

My first job was working at a Texaco station (30 years ago) back when they still offered full service fill up. I would check under the hood and make sure the oil and fan belts all were up to standards. If not it was my job to let them know and quite possibly get to do the repair or service for them. It’s all about service. This Midas was excellent and helped me get my truck back to safe driving condition without it costing me more than it needed. They saved me at least 1500.00 because of good sound mechanic work and true experts in their trade. I highly recommend them.

DO NOT RECOMMEND. I took my car in to get tires changed over. I have low profile tires and they are difficult to mount but I expected a professional business to know how. Boy was I wrong. I got the car back and all 4 rims were scratched all the way around the lip. I went and got the manager and he said he was the one that mounted these. He then started saying look at how dirty the rims were and I obviously didnt take care of them so I had probably done that. I was getting so angry I just walked away and later just decided to cut my loses and let it go. 2 Months later I had 2 tires go flat on me. I had it towed to the closest shop and they took a look and said Wow the beads on the inside and out were damaged because of improper mounting. I went back to Midas and showed them the other shops written statement and said all I wanted was reimbursed for the tow and the new tires that was put on. He blew me off and said no. Now we are in going to small claims for $ 2000 they owe me for the rims and new tires. Long story short, I would not trust them with my car and the manager does not care about customer service or satisfaction.

POOR WORK QUALITY, TERRIBLE CUSTOMER SERVICE
MANAGER (STEVE) WILL NOT TREAT YOU RESPECTFULLY IF YOU HAVE A LEGITIMATE COMPLAINT… BEWARE
I went in for an oil change which included a free tire rotation, and thought I might get new brake pads as well. I asked the gentleman behind the counter if they could take a look at my brakes while the tires were off and let me know if I needed new brake pads. I told him I suspected I might, since there was some orange-​red colored dust on my back wheels that was obviously not road grime. He said it was no problem and he’d let me know.
When the oil change was complete, he informed me that I should consider a new air filter (I told him I had ordered a K&N filter already), and said the tires had been rotated as promised. He didn’t mention the brakes, so I asked him if they’d been checked. He then told me I still had 20−40% left on the back and more on the front. I asked if it was something I should do that day, or if I had some time, and he told me (and I quote) «it’s nothing you need to worry about right now.» I inquired about the orange dust on my back rims, and he told me it was just road grime. I thanked him, signed the form he gave me and left.
One month later, the orange colored grime on my back rims was much worse, and then I started to hear a faint sound of metal on metal when I hit the brakes (obviously bc there was no brake pad left). I took my vehicle to another business, where I was informed that I had been driving the vehicle with little to no brake pad for some time. That rust colored dust on my back rims was from the metal being worn down after the pad had disappeared. Now I not only needed new brake pads, but two new rotors and calipers as well… all damage that could have been avoided had Midas replaced my brake pads a month prior when I first suspected a problem. The mechanic specifically stated «Midas really screwed you over» by not giving me an accurate diagnosis of my brake condition.
I called Midas to give them a chance to apologize, or offer to help with the repairs… anything. I was very polite about it because I realize it could have been an oversight. The first guy that answered the phone treated me like I was bothering him by calling, and said «the manager is too busy to talk to you… he’ll have to call you back». When Steve, the manager did return my call… he was beyond rude. He first tried telling me that in order to find out if I had needed new brakes pads, I would have had to pay for a «brake inspection» not just ask them to take a look at my brakes. The idiot actually tried to tell me that all they are required to do when someone asks to take a look at their brakes, is to do a «visual inspection» which includes looking to see if they have a brake pedal. YES he actually said they look for the brake pedal. He then insulted me by saying HE had been the attendant who waited on me, and that he never would have agreed to take a look at the brakes without making me pay for a full brake inspection… and that I told him nothing about orange-​colored dust. He sounded older and had a much different voice than the person who had waited on me… and I know what I said. He was very condescending from the moment I started to explain… and kept cutting me off with «Mmmmkay…mmmkay…» like he didn’t believe a word I was saying.
SUPER LONG… story short… I told him thanks for nothing… I would advise my friends not to do business with MIDAS, and I will be listing a bad review on every website I find. If you’re still reading… thanks for taking the time to hear an honest customer rant. I just don’t want this to happen to anyone else.