Kitsap Credit Union

This is a review for their collections department. The buzz about CU is how understanding they are and how they work with you. HA! Being self-​employed, things don’t always go as planned. I got behind on my car payment. I was over the grace period, so not even 30 days. They called me no less than 6 times a day. I explained over and over to them my situation, how I was going to be late and when I could pay. Patty gave me advice on how to run my business — maybe I should give out coupons, etc. Really? This has been going on for months now. I also have a credit card with them. When I received that CC I called them and asked them, are you sure I got this, because the limit is MUCH higher than any other card I’ve EVER had in my whole life. Oh, yes, you’re fine. Well, of course, that got maxed because of my business and trying to live. Now they are hounding me on that, all the while telling me how my credit is getting dinged. DON’T CARE! It’s tanked anyways. I just got off the phone again with them, telling her I’ve explained my situation many times and I’m not doing it again. I’m going to be behind a month. The response was, forever? Seriously? I had a car loan with Cap One and when I was four months behind, they didn’t hound me as much as these people. And they worked with me in getting caught up. I’m beginning to think they gave me a credit card because I got a car loan with them so if I default on my card they can repossess my car quicker. Sounds kind of like a scam to me. I have accounts at another credit union and they treat me like crap as well. I’m going back to a regular bank soon as I get my finances straightened out. Credit unions suck!

Not open Saturday or Sunday. Horrible hours otherwise. How am I supposed to do anything with this place?

I have had an account with KCU for over 35 years and I left just two years ago to go with Navy Federal for my primary banking. I can say hands down, this Credit Union is NOT what it used to be. I still have an account with them, but will never use them for my main banking again. So sad really after all these years. Just took my kids accounts down too and moved to Navy Federal. Stop building more banks and focus your energies on using the members money for better long term options and customer service. You have a building in Silverdale that has more wasted space (why did you need two in Silverdale ??) than used space. BTW, I had multiple fraudulent hits on my debit card and had to replace my card over four times in three years. Nice… when your at the grocery store with two young kids and a grocery cart stacked high to find out your card has been declined… not because you had no money, because the bank stopped your card without sending you a new card. OOPSIE… then to have to wait another three weeks so they could order a new card because the one they sent out for replacement, got lost ??? NIGHTMARE over and over and over again. NO THANKS.

This Kitsap credit union sucked today I was running on a schedule and one of the employees didn’t help me at all all I wanted was a fucking voided check and she made me wait for an hour getting a voided check shouldn’t be that long so I quit waiting and went through judy she helped me out alot and got me out you really should think about hiring employees that know what there doing CUZ I DON’T HAVE TIME TO DEAL WITH STUPID EMPLOYEES I think I’ll spend my time with the Kitsap credit union in Bremerton

Kitsap CU used to be wonderful. They weren’t always about making a dollar off their members. In the last six months they’ve sent me a new card with no notice and turned off my old card, so I was charged many overdraft fees.
Then they overhaul their systems which are bipolar with allowing money transfers. Sometimes yes, sometimes no. So I was recently charged $ 140 in charges due to trying for TWO DAYS to move money from my biz accounts and personal accounts, etc. obviously it wasn’t letting me move the money cause the charges keep racking up! The customer service reps treat you like a criminal now, instead of a member. It’s actually shameful.
They also for the last year wouldn’t let me perform business deposits via an ATM… however…now since i was crying on the phone I was told I could perform those deposits. So what’s the real answer kitsap?! Yes? No?
Kitsap you are losing my business unless you change your practices. Making money off your members by changing your software so that we can’t move our money around is not ok.

I will never use Kitsap Credit Union ever again! Once my credit card is paid off, I will be closing my account. I stopped in several times trying to talk to specialists about debt consolidation loans, tips to improve credit scores after a divorce, and wise investment choices in different savings accounts. Each person said something different, all of them have to use a pamphlet to get facts. And this review goes for BOTH locations in Silverdale. Never again.

I love Kitsap Credit Union!!! They have an extremely friendly staff that is very knowledgeable and helpful. I used to live in North Kitsap so it was an easy choice to come here. I heard a lot of good things about KCU before I got my first auto loan.
I have had two car loans through KCU over the past ten years. My first was back in 2002 and my most recent was three years ago in 2009. Every loan application went smooth and fast and with the friendly employees it makes for a great experience. They take the time to make sure you get what you want and make your payments low and affordable. I have a greater appreciation for credit unions than the big corporation banks since they work hard to make sure that we get the best loans and rates as possible without any crazy hidden charges and they care about our overall business. KCU falls into that category of a great successful credit union.
I wouldn’t hesitate to come back here to get another loan whether it be a home or auto loan.