Benita’s Bridal Formal & Tuxedo

Our family has been going here for years! They are a wonderful establishment. Everytime we go in there we walk out with a gown that we love. We love Benita and Kristen. They make our experience simply marvelous! From junior high dances to proms to weddings they have been there for our family.

This review is not about the product; the dress is beautiful. The sales rep knew her topic, though she was incredibly pushy for the sale. I want to be clear that aside from being very salesy, the staff did nothing particularly wrong and the product is a very high-​end, high-​quality, and worthy product.
This review is focused upon the managerial and sales policies of this store. I honestly feel as though I would have done better to walk into a Nigerian gun market holding up a clear plastic bag with our money and allowing it to be taken at gun-​point. At least then I’d have a good story, rather than a miserable fiancée.
My fiancée settled on a dress from this store because her mother and the sales lady jointly talked and pressured her into it, despite having months before the wedding and no fitting/​alteration required, it was an off-​the-​rack financed purchase.
We haven’t even finished paying for it yet, so the dress is still on the rack, last payment and pickup are set for tomorrow. So as it stands, the store has most of the monetary cost of the dress and still has the dress; however, there is a no refund/​no cancellation policy. Meaning that this dress, which is unworn aside from the normal in-​store fitting/​showing (which I presume more than one person may have tried it on as a style item), is therefore a unopened item, and yet the store won’t refund the paid balance and cancel the contract. I understand their contract is written to preclude refunds.
But now, my fiancée is utterly miserable and unhappy about her wedding dress, which means that our wedding day is going to be just peachy.
Thanks for nothing, Benita’s. I’ll be sure to recommend you everywhere in case anybody expresses a desire for blatant managerial greed and theft.

From personal experience, one of a brides worst night mares is not being able to fit into her final fitting/​dress pick up. I had lost a serious amount of weight but in the last three months had gained some back due to stress, new ventures in life, and a crazy busy schedule. I’ve been in there a total of three times, and Benita and all staff members have made me feel nothing but beautiful. Although I had to deal with a dreadful altering of taking my dress out a couple inches. I came in today and it fit like a glove! The dress had looked untouched and just as perfect as the day I first saw it. The girls in there gave me a confidence every bride needs in such a stressful/​important time. Thank you Benita and staff! I cannot wait to bring my daughter in here for her wedding dress.

I ended up at Benita’s due to a delay in the dress I purchased online being delayed in shipping. Rather then have no dress for the event, I figured I’d see what they had.
I was worried when I entered, as it seemed everything was bright colors or had sparkles or beading all over it. I was warmly greeted by Haley, who listened to my situation and helped me get right into looking for a dress to fit my needs and style. She even helped me pull several options, as I was in a time crunch.
When trying on the dresses, she kept checking on me, helping zip/​unzip and voting for her favorite. I was in/​out with a dress in about a half hour or so. Yes, it’s a bit more spendy, but I’ve very happy with the service and dress!

Rented a suit for my teenager for a school dance. Everyone we worked with was super helpful. I highly recommend and will come back next time. Thanks Benitas!!!

I have never seen a place with such poor customer service ever! I met them at the Wedding Expo and scheduled a time to try on a specific dress that I was looking for. They told me that they don’t have it now but will have it available on ²⁄₂₇. I waited a month until I can try it on. I drove an hour and forty five minutes to get there and they told me that they don’t have it! They will have to order it and will take 4 to 5 months to get to the store. I was blown away. What a waste of my time! If anybody who is considering shopping at this place, be sure to confirm with them if they have the dress. These idiots will make appointments and expect it’s their client’s responsibility to follow up and make sure that the dress is there! No joke. The lady was literally lecturing me for not confirming with them and giving me an attitude! So lesson learn. Never to shop at this place again!

Overall a great experience. Found the perfect dress and staff was really friendly. Day of, I felt beautiful… that’s all that really matters, right? However, looking back I should have followed my gut and done alterations elsewhere. I was assured by the saleswoman that they could «build me into this dress», and the fact that it was backless was no problem for my busty figure. Come time for alterations, the woman asked my cup size and then told me they only had one 2 cup sizes smaller. Is a C cup the same as a DD? No! Picked up my dress and it offered absolutely no support – considered ripping out the cups in order for a backless bra to fit better. Really frustrating and wish I had taken it to Nordstroms for alterations – they would have done a nicer job and it would have saved me the ferry rides coming over from Seattle!

Benita’s is awesome! they added beautiful sleeves to my wedding gown and also helped with Mother of Bride and some of my bridesmaid’s dresses. Highly recommend! I live in Seattle and came back to Kitsap County to get my dress from Benita’s.

I made an appointment at Benita’s because it was local. I was dubious as to weather they would have a large selection so I made a backup appointment at Nordstrom’s Bridal in Seattle. I am happy to report that I did not need the back up appointment!
My appointment was with a woman names Haley, She was polite and friendly and did not seem to mind that I brought 6 people to my fitting (it was originally 4). The appointment was set up similar to fittings I have attended with other brides, I went over what I wanted in my dress and she let my whole party pick out various dresses and picked out a handful herself as well.
The whole thing felt very special and the shop wasn’t crowded at all, I got the stage all to myself and felt like a princess trying on dress after dress. It didn’t feel like a long time but before I knew it we had been there an hour. I had narrowed it down to two dresses and Haley made an observation that changed the way I was shopping. She described how I kept talking about one of the dresses (a lace one that had been my vision going into the shop) and how I acted and looked in the other one (a satin one I wouldn’t have picked out for myself but looked amazing). After she pointed that out I realized that the satin one was the one I was in love with. I don’t know about other people but for me I need a little help with decision making. She wasn’t pushy but her observation made all the difference.
Haley was wonderful, the selection is great, and I was able to stay local and get a beautiful reasonably priced dress that I love. They were respectful, friendly, and I felt like a queen. Thank you!!!

Benita’s hands down has the best selection of wedding gowns and formals around. The consultants have a great eye and make shopping a breeze. I found my sub ball dress here and I can say to this day it’s my favorite dress I’ve ever owned (aside from my wedding gown).

Great experience! I’m a first time bride and a curvy girl (¹⁶⁄₁₈ w/​38G bust). So I was nervous about finding a dress that would look good on my body type. Kristin gave me some undergarments to help with the look, and totally understood what I see as my ‘problem areas.‘
Kristen helped me and was AMAZING! I mean seriously, this woman knows her stuff. I told her our theme (old Hollywood glam), said I wanted to look thinner and glam, and within minutes she had 4 awesome dresses! I found the perfect dress for my body and special day, and had a blast with Kristen!
Found my dress in under 20 min :) for under $ 1000.
First fitting was a breeze and I’m sure second will be as well. They also have a huge assortment of great and unique bridal party dresses and tuxes. And are affordable. I’ll post a pic after the event :)
Also got my MOH her dress there too. Perfect off the rack and on sale for like $ 60! Their sale rack is always full of great party/​occasion dresses too.

Jayne helped me find the perfect wedding dress. She picked out a great selection and made great suggestions. She stuck within the budget I gave her. They were also very accommodating to the large group with me. Great price for a unique and beautiful dress. We will be back for bridesmaids dresses.

Loved them. The lady who helped me pick out my dress was so helpful. I described what I wanted and she brought 3 dresses that were exactly what I had envisioned. I bought my dress a year in advance, and they let me make payments; which was super helpful. Ask for Jane!

The ladies here are so nice! Went here with my mom to try on wedding dresses. Had a great experience and found a dress! Kristin was awesome! She was there in the room with me to help me get in and out of the dresses and she pulled dresses that worked for my budget and style. I was able to try on lots of different dresses… and didn’t feel pressured at all. I felt that her opinion was genuine and not just trying to make a sale. Great place to go for a true wedding dress shopping experience. I left out a star to wait and see how my fittings/​alterations turn out to be. But so far stellar service.

I went here to buy a wedding gown, though I did not purchase from this store, my opinion is pretty good.
The lady who helped me was very nice. I did not like that they did not have the proper garments (like the bra or slip) that a bride wears under her dress to get the full effect of how the dress will look. I also don’t like that the sample sizes are so limited. I understand that this is a small dress shop & I am sure that’s why but my point remains the same.
I liked that it wasn’t too crowded though and my consultant could focus on me and only me as opposed to busier dress shops I’ve been in where my consultant was double booked.
They have a ton of lovely dresses but there is a lot they don’t have. I love Blue by Madeleine Gardner, which is a brand they carry but there were a lot of dresses in that brand I was unable to try on. There was one specific one I had been hoping to try on for months but was unable to because they did not carry it.

I love this store! I drove over an hour with my mother to look for wedding dresses. I found this store when I went to the Seattle Wedding Expo, and they had amazing selection there, so decided they were worth the long drive.
When we arrived we were greeted immediately, the associates where kind to us, and informative of all of their dresses. Our consultant seemed very interested in me, and the wedding, and was considerate of my plus sized figure. I told her the dress I was in love with, and told her the styles I was interested in, and she delivered 100% she put me beautiful gowns in my price range (which was small), and made me feel beautiful.
I ended up finding my perfect wedding dress there, and her and three other consultants gave me wonderful compliments. They made my bridal experience unforgettable, and I’ll recommend them to anyone. They had a large selection of wedding dresses in all price ranges, and sizes, they were accommodating and attentive to me and my mother.
My dress came in three weeks earlier then what they originally said which was amazing, and the dress was beautiful. It was a little wrinkled, but still beautiful none the less.

I was at the Seattle Wedding show today, looking to buy a wedding dress for my upcoming summer wedding and Benitas Bridal had dresses to try on in the gown sale area.
I tried on a dress my mom really liked and as I had gone out to show her, in the central gown sale area I asked a sales man, «May I please look in your mirror?» as it was one of the only ones in the area, the gentleman who I assume works for Benita’s responded in a very snooty not nice manor, «I would rather you not use my mirror unless you are in one of my dresses!» I was not aware that there was different sections, and I was actually headed to «his area» next to look at dresses. His rude comment left my bridesmaids, mom and I in shock,
I went back to change out of the dress and leave the gown sale area. Being someone that works in customer service their is no reason to ever treat a person like this. If the man was nice to me I would have looked at his dresses and maybe found «the one.» I am still in shock on how rude this man was and how he treats potential customers.

I went here looking for a formal dress. I was immediately helped by a worker. I told her what I was looking for and she asked my size. She then found me 3 dresses to try on and started a room for me. She was very helpful. I chose one of the dresses then she helped me pick out matching shoes, jewelry, etc. They are also altering it to fit me perfect! I was very pleased! They are a bit pricey though.

I came here to pick out a bridesmaid dress for my bridesmaid. We were able to look around before someone found us (I like to browse without being stalked). They were really helpful once we got to talking to them. Their size selection wasn’t amazing. My bridesmaid couldn’t actually try the dresses on but we pretended we could tell how she would look.
We settled on one then went to go pick out the colors and do the order. They showed us the colors and we picked two out. We paid and left. Then I realized that they didn’t say when we could expect the dress. That bothered me but I wasn’t in a hurry.
Less than a week later, I get a call from the store telling me there’s been a mistake. They showed me fabric (and colors) that aren’t available for the dress I bought. Now, I bought the dress here because it’s good for my bridesmaid. Not really that easy for me to get to. So, I had to drive from Auburn to Silverdale to reselect my dress colors.
Sure, they were sorry, but they didn’t cough up any form of a discount on the dress, store credit, anything for the blunder.
Go to Seattle for professionals.

Ok, I went into this store looking to try in Alfred Angelo Bridesmaid dresses. I was not greeted immediately, which totally irritated me right away. Finally when I was approached I explained what type of bridesmaid dress I was supposed to be looking for and the woman took me to a rack and said here you go. I thought to myself, WTF?
This is not how it is done. I looked through the rack of maybe 15 dresses, was underwhelmed, by the styles and was hoping that someone would help me find something that would look good on me. The only reason I needed Alfred Angelo is because the Bride picked a color from that designer. I know that other designers have similar colors so it would have helped to see the color swatches from the other designers too, but that was not even offered to me.
Finally I decide to just grab 4 dresses from the rack and try them on… I made my way to the dressing area, let myself in, and proceeded to try on the gowns. Yes, that’s right, just me, nobody to help with the zipper or anything. Ugh, so irritating, I mean really, what is your job here???
I did like one dress, and I would have ordered it if anyone had paid any attention to me. I put all the dresses away and walked out, nobody noticed.