Attorney’s Title of Kitsap

Website says the hours are 8am-​6pm. The quote on the «about us» section of the website states:
«We have the interest and desire to listen, really listen, to what you are saying and what you need. Please don’t ever hesitate to ask about anything you don’t understand. You will be dealing with members of a team whose primary job is to serve you. We promise that you will never leave feeling that no one cares.»
Neither of these, apparently, are true. The office closes at 5, they behave like they’re doing you a favor processing your escrow papers, and should you actually work until 5pm they’d rather charge you an extra fee for a ‘mobile notary’ than stay open until their stated hours. They clearly couldn’t care less about my business, as demonstrated from my first email to my final signing of documents. Emails were redundant, requesting information my loan processor already provided, insisting on things that I can’t provide without the detail to do so, and giving me literally 6 hours to either leave work because the Closer was taking the afternoon off (because it’s not like my home sale was scheduled a month + in advance or anything, right?), or leave work the next morning to get it done for them. There was no effort whatsoever to accomodate my abilities to get to the office; indeed no offer or question was even made as to what I was able to do. And then came the threat of additional fees for using a mobile notary.
Everything they ever requested I produced within hours — I never delayed them throughout the entire sale process. But they waited until literally the 11^th hour and then put it on me to make the transaction happen. I didn’t choose this company; it was chosen for me. And for the life of me, I cannot understand why. But I will be sure to let all friends going forward who purchase or sell homes to be careful to avoid this company entirely.
I paid for a service and got stress, frustration, and aggravation instead. And they still got paid, because as with all home sales, once you get to the point of no return, you can’t exactly start changing loan processors or title companies. But I honestly wish that they had not been compensated, in this case. They didn’t earn it.
Be careful dealing with this company. And don’t believe the pretty website.