AT&T

BJ the manager is terrible. Switch to Verizon… if not for the better wireless service, at least you have people who take care of the their customers.

Take your business elsewhere. If u join then leave your not welcome to at&t anymore they won’t answer your questions and they throw things back at you. Met with the manager and she was really snappy. Couldn’t answer the little questions I have. Will never come back

I wish to delete review

I can’t believe this place was so… efficient! I was expecting the used car sales feel, but our experience was great — no hard sales, no pushy service. James is a great guy and we left feeling like we got an honest deal and weren’t pressured into buying insurance, accessories, etc. I think customer service has changed at this cell phone store and am glad to have had such a good experience.

Great customer service! We went to this store after getting the run around from the Gig Harbor store, and the manager Rhiannon was patient, friendly, and very knowledgable. She was able to help us when the GH store couldn’t and we have decided any future needs, we’ll make the drive to Silverdale to deal with this store and manager. A++ customer service!

Bill Nideng — Retail Sales Consultant at the Silverdale, WA store in the Kitsap Mall, is great and the store is the best in Kitsap County for taking care of customers at AT&T. Even when all the RSC’s are busy, they take the time to help. And the store is rated at a 10 as far as I’m concerned.
Walter

I went in here Saturday 3÷31÷12 to upgrade my phone. The staff was friendly but not pushy: they let me play with the phones I was interested in without trying to push a sale, but when I did have questions, they were ready with answers. I had quite a few questions and they were patient and friendly dealing with me.
AT&T’s overall phone plans are fine for me, a little pricey once you throw in data plans for smart phones but its on par with the other major carriers. I think the reception in Kitsap county is great and I’ve never had an issue with the customer service for this company, so I’m keeping them.

This is not a review for AT&T as a phone company or their products really, it’s more a review of the people and the service you get in store here.
My husband decided he wanted an iPhone and he had T-​mobile, so clearly there had to be a change. I have AT&T so we decided to combine plans and come here. We went in one day and was greeted promptly and someone answered most of our questions. He decided to sleep on it.
We came back to the store a day or two later and was helped by Tor. He spent over an hour making sure we had everything we wanted done to our account done. He made sure we knew all our options and the best way to combine the accounts and everything. Ryan, one of the managers, was there and assisted Tor with some pieces of the complicated plan changes, but they were extremely pleasant the whole time.
Unfortunately, T-​Mobile failed to release the number and the hubby’s phone only partly worked, so we had to come back to the store. The assistant manager, Emily, helped us this day. She was extremely pleasant and apologetic for something which turned out to be no fault of AT&T or what any of the staff the previous day had done. Essentially T-​Mobile was a jerk and failed to properly release my husband’s number. After a while in the store Emily was able to call the appropriate people and we walked out with a working phone.
Overall, the staff at this store is incredibly knowledgeable and pleasant to deal with. What could have been a terrible experience was made pleasant by the folks in this store. If you need to buy a phone or upgrade something with AT&T, I definitely suggest checking out this location.