Urban Nature Natural Haircare

I’m so glad I found this salon. I started my Loc journey almost a year ago and my 1^st loctician relocated out of state. I was looking for a place that specialized in natural haircare, or ORGANIC natural haircare at that. That’s when I found Urban Nature and then introduced me to LaShawn.
The atmosphere at Urban Nature is relaxing, comfortable and gives off a earthy feel. I love it.
LaShawn is an excellent stylist. She takes her time when doing hair and is very talented at her craft. Her attention to detail is impressive. Another great thing about this place are the natural products they use. The different Shea Butters are amazing and they each have their own unique benefits. They also have different oil moisturizers that smell great. LaShawn is very personalable with great conversation and genuine concern for her clients and the condition of their hair. One thing that definitely keeps me coming back is the fact that I always take something valuable with me when i leave the shop– whether its more knowledge about the upkeep of my locs or a life journey lesson. I know that my hair is always in good hands when I book with her. In fact, I won’t let anyone else’s salon do my locs. This is home.

I absolutely adore my stylist LaShawn she’s always very professional, courteous and show great concern for my hair. She knows her craft and an excellent natural hair stylist. I’m always a satisfied customer once she finished working her magic.
I highly recommend her.

I had high hopes for this salon. Making an appointment online was a breeze, and the listed services seemed reasonably priced. I emailed my stylist (Shedreena) the day I made the appointment to request an early morning time slot, and explained I needed to be to work at a certain time. The day of my appointment, I arrive on time only to receive a text from Shedreena letting me know she overslept and would be 30 mins or so late. I was perturbed to say the least. Not only are you late, but you decide to text (not call) and let me know at the exact time the appointment is to begin? It was dark, and there were a few male construction workers standing around, so I decided not to wait for safety reasons, on top of likely not making it to work on time if I did. This whole situation was not only annoying, but a huge inconvenience, because now I have to scramble to find an alternate, since I have an event to attend this weekend. Needless to say, I won’t be returning to this salon. No matter how natural your products, or reasonably priced your services, if punctuality is not important to your stylist, I won’t patron your establishment.

This was very disappointing. First, I have been natural for 7 years. I walked into the salon. It was very clean and had a great atmosphere. I inquired about getting crochet braids. I was introduced to Shedrenna. We talked about what I wanted and I showed her a picture. She said that needed to schedule a consultation first and that it was $ 50 to be applied to my next appointment when I get my hair done. I agreed and made my appointment in 2 days for 6 pm. I got a call around 2 pm the day of the appointment to reschedule. I had cleared my calendar just for this consultation. She offered to do it over the phone but I actually wanted the consultation because I have scalp issues and fine hair. So I rescheduled for today again at 6 pm. I get there 15 minutes early. She wasn’t ready which was fine. She comes out to see me at 6:15 and asks me if I knew how I wanted my hair. I showed her the picture again and she asked me all the same questions she asked me when I first met her. She told me wrong type of hair to use. She never brought be back to her chair. To me that is not worth $ 50. How can people ask for money without being professional. I must continue my quest for a salon.

I will never give my business to this salon again. I set up an appointment online with the salon owner, Dee. I had been worried about my locs because some of them were thinning at the roots. I wanted to get a professional opinion on what I should do. I felt confident that the owner would be able to help me so i set up a consultation along with a wash and re-​twist.
I arrived at the shop about 5 minutes before my scheduled appointment. I was greeted by no one even though the chairs to wait are directly across from Dee’s station. Dee was finishing up her client so i looked over the different hair products while I waited. I noticed another stylist walking around who didn’t seem to have a client.
After about 20 minutes of waiting, Dee was finished with her client’s hair but continued her conversation with her and never once acknowledged me. I walked over to her station and reminded her that I had an appointment with her. She quickly told me that I didn’t have an appointment with her and that the other stylist (who had no client for the past 20 minutes) would be doing my hair. I told her that I made my appointment with her and I needed a consultation. So, she sat me down in her chair and began talking about unhealthy diets being the cause of thinning hair. She never answered my questions about possible solutions and never touched my hair. Her whole attitude was nonchalant, disinterested and rude.
I asked her again if she would do my hair and she said no, I have an appointment. No other explanation was given. She didn’t call the other stylist over to introduce us, she didn’t apologize for scheduling me with someone else… nothing. Her behavior was so rude and unprofessional that I was actually thinking that maybe she had me confused with someone else. My confusion and shock gave way to annoyance when she left her chair and walked to the salon door and opened it. I figured that was my cue to leave because, at that point, there was no way that I would spend my money there. In all my years going to hairdressers… my sister is a hairdresser so I’ve spent a fair share of time around them. Never have I been treated so rudely and dismissively. It was truly bizarre.
Later that evening, the owner Dee called me and left a voice mail giving an explanation on why she thought it would be ok to switch me to another stylist and that she didn’t know I would get a consultation and just get up and leave. Is this lady batty? I don’t know who in their right mind would stay after being treated so poorly. By the way, she charges for a consultation. However, her 4 minute talk on unhealthy diets did not leave me better off in any way. She never explained why she was so rude or why she didn’t have me go to the other stylist instead of just letting me sit there for 20 minutes.
So, once again i will not be returning to that place and if you decide to go, just be prepared for the possibility of your request for a particular stylist to not be honored and some big time attitude and unprofessional behavior.

I am LIVID with this place.
The three photos I posted here tell the entire story (before pic of my hair, pic of what I asked for, and pic of what I walked away with).
I have been natural for nearly ten years, but have never had my hair cut. I decided that I wanted to get a cut the «diva cut» to add some style to my wash-​and-​go. I thought about doing it myself, but decided I’d treat myself to a professional experience… after all, I’m not trained to cut hair correctly.
I found this place on Unilocal and chose them being that they supposedly specialize in all things natural hair. I made an appointment with Shema, because she was available to take me the next day. I took multiple pictures of the exact cut that I wanted, just to be sure there was zero confusion.
I got to the shop on Saturday… it was cute, and there was good music playing. The shampoo and scalp massage was very nice, and so was the woman who did it. She set me under the dryer for a deep condition, and about 15 minutes later Shema took me to rinse it out. Here’s where things went wrong.
Shema set me in her chair and asked to look at the pictures. I should have known something was wrong when she didn’t ask any questions about how I specifically wanted MY hair. She looked at the pictures on my phone from afar, and only once… then she started cutting. I sat in a chair and couldn’t see any mirrors, which was a bit strange… but I was relinquishing control to this professional stylist. I could feel that she used a rat-​tail comb and stretched out my hair as she cut it, which again I thought was STRANGE to do on natural hair, but I was letting her do her thing.
When she was done, she gave me a hand mirror and my hair was GONE. Not just a little too short here or there, which I could have handled… no…it was GONE.
I had a short, uneven, odd looking mini-​afro. She told me that it looked different because in the photos they had twist-​outs and once I did that it would look better. Not only did I know for sure that one of the women in the pics (the one I posted) did a wash-​and-​go just like me, I knew looking in that mirror I didn’t even have enough hair TO twist out anymore. I didn’t flip-​out because I was in shock… I told myself that I must not be understanding what I was looking at and that I’d get home and twist it up and it would be at least close to what I’d asked for. I paid… and I’m actually mad at myself for paying, but I just felt defeated. I went straight home, cried my eyes out, and decided I’ll be wearing wigs while I let my hair grow back.
Words cannot describe my anger for what happened in this place. Bottom line, this stylist needs to adjust her moral compass. Clearly this she did not know what she was doing, but wanted my money. Working in a natural salon, she should know how precious our hair is to us… and she took mine away without asking me. You DO NOT experiment on your client’s heads, ever… and this place should not employ people who clients cannot trust, so I blame the whole establishment. I was looking for a new go-​to salon to help me get my hair healthy, but instead they took my hair and my money.
I will never EVER be back.

Rasheema was my stylist for this appointment. She was very punctual in her services and she truly cared about my hair’s condition! Her services are exceptional and she has a lovely personality and spirit! She did more than just style my hair, she truly treated my hair and was concerned about its health; something most stylists wouldn’t do. I would definitely recommend her as a stylist and look forward to having her treat my hair in the future!

I LOVE THIS PLACE!!! Monica did my hair. She did a great job. She was very nice and she worked very quickly. I was most impressed with the natural products that they had. I definitely left with a goody bag.
Pros: Very clean-​prompt-​fast-​nice-​professional-​helpful
Cons: I’m moving far away from this great shop :(

I won’t be back.
Pros:
Quick, good shampoo and scalp massage. I also like the use of Shea butter during twisting. Cost.
Cons:
What natural hair salon doesn’t know how to detangle natural hair? This one!
Stylist began to detangle from the root with a rat tail comb. That’s YouTube basics people! My hair can get tangled. However, a wide tooth comb, moisturized hair and 5 minutes and it’s detangled.

Severely disappointed by this establishment.
I made 1 appointment per month, 4 in total. I made the appointments 4 months in advance at the Temple Hills location with the same stylist.
1^st appointment– stylist was about 90 mins late (The stylist warned me 30 mins prior).
2^nd appointment– They had a problem with the Temple Hills location and I had to drive 30 minutes further away. The stylist was about 2 hours late (she warned me 30 mints prior). When I got there every appointment was double booked with appointments for the new and old locations. Seemed like a system glitch (appointments are done online).
3^rd appointment– I got my usual email & text confirmation that my appointment was at 11 at Temple Hills. I got to the location and the store was locked and there was no sign indicating the company was located in the complex. I called all Urban Nature locations to get info but all the phones went directly to a recorded message urging clients to go online to book an appointment. I finally called around to get the number for the stylist. When I got through, 1. she was running an hour behind, 2. had no record of my appointment and 3. They were at the location 30 minutes away.
Unacceptable. I made these appointments 4 months in advance to select a style for my WEDDING DAY. Their salons are aesthetically pleasing, but not worth the headache or lack of professionalism. I kept trying to give them the benefit of the doubt but after striking out three times, I am over it. I have now found a small shop in Alexandria that does superb work with an even better work ethic. The new shop ensured my hair was GORGEOUS for my wedding day! :-D
** I perfectly understand that there are more than one location with lots of stylist. I am only reviewing based on my experiences at the TEMPLE HILL location. I hope the others are much better than what I experienced.

I visited this salon about two years ago when it was located at 1903 Seminary Road in Silver Spring. I was able to make a same-​day appointment with Kim for a twist out. I arrived on time, but Kim wasn’t aware that we had an appointment. From the grumblings at the check-​in desk, I gathered that one of the staff had confirmed my appointment without notifying Kim.
I had to wait a few minutes while Kim finished up with a client, but I didn’t mind since it gave me the opportunity to peruse the salon’s collection of natural hair books and smell their selection of shea butters. I had to choose one of the shea butters for my twist out and I selected the mandisa, which had a sweet aroma of strawberries, lemon, and almond oil.
Kim was professional and not chatty. She did a great job of washing my hair and massaging my scalp. Next, she twisted my hair and placed me under the dryer. Finally, she untwisted my hair so that I could wear it out.
I loved the end result. My hair looked incredibly moisturized and it smelled amazing. The prices here are reasonable and I got a $ 10 discount for mentioning the new client special that I saw advertised on their website. Since the discount was only applied to my bill after I mentioned it, it was obvious that this was one of those deals that’s out there, but the salon won’t offer it to you unless you ask for it.
I typically do my own hair so I would only return to this salon if I needed my hair done for a special occasion.

I thought I was in Natural Hair Care heaven! I came in to get a hair cut on wet hair. A skill most natural hair care stylist seem to lack. I was über excited they were able to accommodate me.
I wanted to do a consult to make sure the stylist understood what I wanted. But due to schedules conflict I couldn’t keep that appt.
I went in on Friday. I forgot the stylist who did my hair but she was and older short black lady. She wasn’t extra friendly and was kind curt. I don’t mind since I could really care less about short talk. I requested a shampoo, dc and flat twists so I could do a twist hot for church the next day.
The shampoo was nice. The deep condition was nice. The hair cut was amazing. But here is why I’m only giving three stars.
After the haircut I explain I want flat twists so I can do a twist out for church the next day. Tell me my natural sisters is this an abnormal request? She looked at me like I had three heads! She was like are u sure. I was like uh yes! After I insisted on flat twist big chunky 7 rows of them on my head she took me to choose an oil and hair perfume from alikay. I saw some curling gel I wanted to try and she thought I was even weirder for requesting that.
Wait. Isn’t this what most naturals do to set their curls?
She brings me back over to the chair one of the other stylists with a snooty attitude is like «y did u choose that product, u gonna braid her hair» in a very condescending tone my stylist is like «noo it’s what my client wants»
I did not appreciate the attitude for very simple requests. I wish I came by the next day to show how fly my twist out came. It’s as if she didn’t believe it would come out good or maybe she thought just doing flat twists was beneath her. But I’m def posting a pic of my results. She did a good job but at the cost of making me feel like I was an alien.

I’ve been to this salon on a couple of occasions. I saw Eboni all the times I visited. The first time I went, I was actually getting my hair done for a wedding. I will say that my hair came out great. I was (and still am in my mind) newly natural so I really didn’t know what was what. Eboni was very nice and patient as she explained the different styles to me, as well as recommended ideas so my hair would hold up in the Spring/​Summer heat; as the wedding was outside. I will say, being newly natural and having that be the first time I was really getting my hair done at a natural salon, I was excited. My hair looked and smelled good. It felt moisturized without feeling weighted down with product. She did a twist out and pinned the sides up to give my hair a mohawk/​fohawk type look.
I am a huge fan of the flexi rod look on my hair (at least I was before I cut all my hair off!), so I went back to Eboni to get a rod set. This wasn’t my favorite look, but it definitely looked good for what she did. I think I will stick to some sort of twist out/​flat twist/​braided up look.
While I was at the salon the first time, I picked up some shea butter in the smell of Zuri, which is by far still one of my favorite shea’s to date. I will probably go back just to get my shea butter.
Overall, it was really hard for me to find a natural hair salon that I liked, and was convenient for me. I’ve been to a lot of salons that were regular salons, but had a person that did natural, but there is a definite difference in a «natural hair salon» and a salon that «does natural hair». I feel like the knowledge of the natural hair salon is just what I need being newly natural.
While I really like this Silver Spring location, they have a new Urban Nature opening in Alexandria, VA which I will probably check out since its closer to my house. I will not be able to go to Eboni anymore because she is another location, I believe, but I will give the new location a shot for my natural hair needs.

One of the best natural hair salons (if not the best) in the DMV.
That’s a big claim, I know, but I really believe it. There are a few things I look for when getting my locs (and before I loc’d, my loose natural hair) done:
1. Professionalism– I need to be treated like a client, to be serviced on time etc. There’s nothing worse than dealing with late stylists that cancel on you. This will never happen at Urban Nature. To be fair, every experience is based on the stylist you go to, but it never seemed like the other customers were upset either. My stylist, Eboni, was the epitome of a professional. Always on time (and if there was even a chance she’d be late– I would definitely get a phone call), always cognizant of my time and trying to get me in and out! The other stylists seem to be that way too. I sometimes would overhear customers being told that xyz stylist is running 5 minutes late or whatever. To me, just being TOLD what’s going on is a big help. Scheduling is usually done online (or you can call) and they actually stick to the schedule. 5 stars
2. Good products– I don’t know about yall, but I really look for salons that care about the products they use to do hair. Beeswax? no thanks. Questionable shampoo? No thanks. At this salon, they use shea butters mixed with oils for moisture, retwisting, general styling. They use an oil-​based spray for the finishing spray. They use a mint shampoo, conditioner, and an herbal rinse for locs. All of the products they use can be bought in the store. But if you do your own thing at home, that’s fine too. The stuff they use really keeps my hair moisturized and the style looking fresh. 5 stars
3. STYLE– Sometimes you just want a regular retwist but sometimes you want a style that’ll turn heads. I love that this place provides both. I would bring in style pictures I found on pinterest and EBoni would remake it perfectly. Sometimes she’d ASK *yes, ask* if she could tweak the style so it’d flatter me better. So you won’t get a rogue stylist that just does whatever she wants. I would literally get stopped in the street by people after getting my hair done here. 5 stars
4. Atmosphere (bonus points) — nice to be in a calm setting. The décor is soothing, there’s interesting books, r&b pandora stations, light chatter, etc. A really relaxing setting. 5 stars
I love this place. I think Eboni moved to their new branch, so maybe she’s no longer in Silver Spring. I moved out of DC yet again and literally shed a tear when I thought of finding a new hair salon in my new city. I’d highly recommend giving this place (any of the locations) a shot!

Here’s the good: house-​made natural products, the stylists explain the products to you, and the salon is clean and comfortable.
I don’t personally like the Internet only scheduling as I prefer to ask direct questions about the salon, the stylist’s experiences, preferences.
I have to give it fewer stars because of the price. For a trim, deep conditioning, cornrows with hair added for fullness – I paid $ 140 not including the cost of the added hair or the tip. This is officially the priciest natural hair service I’ve had in the region.

I went to the College Park salon for my appoint. with Eboni. When I made the appoint. online, I stated in the comments I was tenderheaded & what type of cut I was looking for. I also stated that my curls are very tight (like a phone cord). I put in the description I wanted some length taken off the back & sides & more kept on top.
My appointment was scheduled for August 12^th at 4. I printed a color pic of the style I wanted. I got there at 3:50. When I arrived, Eboni said hello & asked my name. She was still working on another client’s hair. I was not seen until 4:20 when Eboni put her other client under the dryer. It wasn’t until I sat down that she apologized for the wait.
Eboni asked me if I wanted to try and describe the hair cut or did I bring a picture. I showed the picture to her. I have been natural over a year… probably almost 1.5 years. My hair had grown out considerably. However, because of shrinkage, you couldn’t really see the length (again, think how a phone cord shrinks up). I wanted length taken off the sides and back and more length up top. Eboni stated since I was getting my hair cut she wasn’t going to wash it first, but was instead going to cut my hair beforehand & shape it up after washing it. I was hesitant about the idea, but said ok because of the reviews I read about Eboni. 1^st, she didn’t dampen my hair enough to make detangling not as painful. I even asked about wetting my hair 1^st before trying to comb through it (with one of those small tooth combs that shouldn’t be anywhere near a curly head). She said she had her spray bottle and was going to use it. She proceeded to comb through my hair. I tried not to wince. I told Eboni once again I was tenderheaded, but she still didn’t spray enough spray in my hair to sufficiently dampen my hair to make detangling easier.
Another client came in while she was still doing my hair leading me to believe either this client was extra early, or she liked to overbook.
Eboni started cutting my hair. I saw a big clump of my hair fall on my lap. I told her that looked like quite a bit of hair. She seemed surprised. I told her I was trying not to freak out because it looked like it was too much. She assured me my hair was still quite long. I commented that I felt she should have washed my hair 1^st because it shrinks so much we couldn’t see the length it was going to be. I don’t think she appreciated that comment and she proceeded to continue to cut my hair.
After washing & conditioning she «shaped up» the cut. When she finally gave me a mirror I thought I was going to have a break down in her chair. My hair looked liked someone had butchered it. It looked nothing, and I do mean nothing like the picture. Also, she had cut down the back and the sides of my hair so much it was the length of my hair when I big chopped. I excused myself to go to the rest room where I looked in the mirror in horror. My hair was gone except for this tuft of hair in the middle. It didn’t looked blended, it didn’t look like a professional style, in fact it looked manly and nothing like the style I wanted. I went back and asked her if she would just cut the top off to match the sides. It just looked so ridiculous cut the way it was I couldn’t imagine going out in public like that. I then asked her to give me a few minutes for me to think about cutting the tuft off. Even though I thought it looked awful, I wanted to get another opinion. So, I took a picture of my hair and sent it to my sister, calling her for advice. She was polite, but I knew my sister thought it looked awful (I had sent her the pic of the style/​cut I wanted). She said I should just get the tuft of hair at the top cut to the length of the rest of my hair.
I asked Eboni if she would just cut the hair on top to match the sides. There was no point in keeping it since it looked nothing like the style. Not once did Eboni apologize or express any type of remorse or any type of compensation. When Eboni was finished I paid the bill, said thank you and left. I couldn’t even understand why I was I was thanking her. I basically paid for my hair to be big chopped again.
When I got home I discovered Eboni hadn’t even cut my hair properly. I have hair that’s about 1 inch on the sides, and then spots in the back that’s like 5 inches. I have never received a cut that horrible! How could a stylist take pride in her work & send a client home like that? I kept my composure even though I wanted to cry right there. I was professional and polite even though I didn’t receive it in return. The next day I called asking for a call back so the cut could be evened up. No response to date. I would not recommend going to Urban Nature. I am beyond disappointed in the attitude and quality of work. My hair went from chin length hair stretched out to about 1 to 1.5 inches.

I think I have found my natural haircare home! This salon was recommended to me by a friend who showcased her style on Facebook. I made an appointment through their online scheduler (which I LOVE) with Monica for sisterlock styling. I arrived on time to their lovely, sweet smelling space in the heart of Silver Spring. Very pleasant environment. Nice music playing. Not a lot of loud talking over my head and gossiping like you find at a lot of salons. I was greeted when I walked in the door and Monica brought me back shortly after and washed my hair and gave me a rinse with essential oils, which comes free with all loc services. Monica asked me what kind of scents I like and tailored it to that. It felt and smelled divine. I showed her a picture of my up-​do and we chatted a bit as she washed my hair. Very pleasant and easy-​going.
I love the shea butter products they have available which they make themselves. Again, you can choose your scent. I ended up purchasing one to use at home.
I was very pleased with how my hair turned out. It wasn’t quite as pictured and I could tell this as she was working on it but something told me to let her do her thing. And I’m glad I did. I love it. She was excited when I decided to book with her again the next week for a photo shoot I’ll be doing. I was very pleased with the pricing. Much less than other salons. I expect to get my hair done at least once a month or more and hope that my experience just keeps getting better.
Very happy with the entire experience. I appreciate the relaxing atmosphere, respect for my time and quality of the products and services. Will definitely be recommending this to all my fellow naturalistas!

Having been a Naturalista all my life I was delighted to find a DEDICATED Natural Hair Salon in the heart of Silver Spring.
Within the span of 6 months I’ve been to the salon twice and had great experiences each time. The first, to get styled for the 2013 Presidential Inaugural Ball… Since my first experience had such a big event behind it I was a little nervous trying out a new salon. Fortunately, I was highly satisfied with the service and styling I walked out with. My stylist talked to me about what I wanted and even made suggestions to make me feel my most beautiful despite some breakage spots.
My second experience was just as stellar… After a mishap with the scheduling system, the owner, Dee, worked with my schedule, which had very tight time constraints. She created a space for me where there had been none before. She had me in and out within an hour and 15 minutes, which was under the two hour time frame I had available! I never felt rushed and my Bantu Knot came out looking utterly beautiful! She was attentive & knowledgable about her craft AND as an added bonus gave great advice for my hair goals.
The compliments I received on my hair that day and the next? Well over a dozen!
Can’t wait to schedule my next appointment!!!

I was head over heels in «like» with this place until today. I will NEVER visit this establishment again!
I am absolutely LIVID right now! On March 22^nd I scheduled an appt for ⁴⁄₂₄ at 5:30 pm. I get to the shop to discover I was not on the calendar despite me having 3 email confirmations that my appt had been accepted. I contacted Lauren via text who essentially stated there was nothing she could do. She stated the computer showed the spot as empty and booked an appt in that spot which means I had nothing. AGAIN I have email confirmations showing I made the appt and the appt was accepted. I do not appreciate the «I don’t care» attitude I received and will never visit this establishment again!
I cannot BELIEVE because of a computer glitch that I am essentially «assed out» and Lauren did not even attempt to accomodate or apologize AT ALL. I am not a cusser and feel like cussing someone out!

I did not have a good experience here, however, the owner, Dee, has written to me and she is definitely open to feedback and willing to make changes. If you do decide to go to this salon and have a bad experience, I would contact her immediately so that she can rectify the situation.
I was a new client and booked my appointment online very easily. I booked a TBN appointment with a consultation and included some information about my hair and how it was my first time wearing it natural. When I arrived at the salon, the receptionist (or at least I assumed she was the receptionist since she was sitting at the front desk) did not even look up from her laptop when I came in. I said hello to her, she said hello back, but didn’t even ask me for my appointment time or anything. So I told her that I had an appointment with a stylist at a specified time. She said «okay» and then went right back to her laptop without a «have a seat» or a «she’ll be right with you» or anything. So I sit on the sofa and wait. On a positive note, while waiting, I noticed that the salon was quite nicely decorated, neat, and very clean.
So, I’m waiting for my stylist to come out and a few minutes later, a woman comes from the back room and asks me «Am I your stylist?». Seriously? So after establishing that she was my stylist, she showed me a book of styles (this was my $ 15 consultation), I picked one, and we headed to the back shampoo room. I thought we would discuss more about natural hair care (or something for $ 15) since I was new to the whole thing, but we didn’t. After she shampooed my hair, it was clear that it was shedding everywhere. I asked her if she thought I needed a trim, she said yes, but that she didn’t have time to do one that day. Really? I thought that was what a TBN appointment was for.
So we then head to her chair. I had chosen a twist-​out and she suggested that I not let it out until the next day. Fine with me. As she started on my hair, I noticed that one of the other stylists (I don’t remember her name) did a beautiful updo with locs. However, as soon as her client left, the stylist started complaining non-​stop about Unilocal reviews and reviews on the company’s website. It sounded like she had received one really bad review amongst a host of good ones and the negative review was affecting her overall rating. The rest of the stylists chimed in and started complaining about reviewers here on Unilocal and tried to identify which clients they were written by. Some of these reviews I did not remember seeing while during research on the salon. (I later saw that they were in the filtered reviews section which I would not have known if they had not been talking about them).
In the midst of the complaining my stylist mentioned that if she doesn’t feel like staying later than a certain time, then she’ll tell a client that she doesn’t have time to do a service. I guess she forgot that she told me she didn’t have time to do a trim a few minutes ago. After some more complaining, a client of one of the other stylists enters the salon area apologizing to her stylist about being late. Her stylist then rolls her eyes at her and them proceeds to walk to the shampoo room without acknowledging the client. I’m assuming that the stylist was going to do her client’s hair anyway, but had an attitude about the client being late.
I was so ready to leave after my stylist finished twisting my hair. I asked her how much and she told me she didn’t know and that she’d have to check the computer. So when it was all said and done, I paid almost $ 100 not including tip. The next day, I took out the twists and I did not like it at all. I spent some time on youtube learning about natural hair styles and changed my hair the same day.