U.S. Post Office

Never go to this post office. They have the worst staff of any post office I’ve ever been to. They are rude, inefficient, unhelpful and barely competent at their jobs.

Terrible «service» by surly clerks who automatically assume the customer is wrong. They’ve lost packages and, worse, the letter carriers regularly misdeliver mail. I’ve also had the letter carrier leave a post card saying «sorry we missed you» for a package when I was home but no one bothered to knock or ring the bell. When I went to the Post Office the next day the clerk asked me what the package was and when I said, I don’t know I just received the post card saying it couldn’t be delivered she insisted that it must have been a mistake as there was no package. I asked her to check again and she grudgingly did so and, lo and behold, found a package this time but chastised me for not knowing who it was from. (It was a surprise gift.) She said if I’d told her the zip code of the sender she would have found it the first time. So it’s my fault they’re disorganized? The manager of this post office needs to be let go and the staff needs to be retrained to understand what service is. When I need to go to USPS I drive to Kensington even though this post office is a short walk from my home.

I do almost all of my postal service business on-​line so I haven’t been inside this post office in years. And thank goodness for a number of reasons. One is because it’s street parking and most customers have to park on the opposite side of the post office building and try to get across Amherst without getting hit by a car.
So my main problem with this post office is the mail delivery. We had reliable postmen for years and then they must have retired or been transferred. Now, for at least the past year, a couple of times a week mail and packages are delivered to the wrong address, sometimes blocks away from where they were supposed to go. Yesterday my neighbor brought over a small package for me that he found dropped in the grass between his house and his neighbor on the other side away from our home. Fortunately, our neighbors are honest and redirect packages to the right address (well, except for one case but that’s a different story). We’ve called the post office to politely express our concerns, but nothing has changed.

If there was an award given to the U.S. post office that provided the worst customer service, the post office on Amherst avenue in Silver Spring, Maryland would win it hands down.
The 12 year old mail cluster box that served about 20 homes in our townhouse community broke and fell over at the beginning of November, 2015. The Amherst post office, the closest post office to our community, is the one responsible for coordinating its replacement. After almost 3 months of waiting, we have yet to receive a replacement box. And without the cluster box, we’re forced to drive to the post office each time we need to pick up our mail. When we call the post office to speak to the supervisor about the status of the replacement, either the line is busy or we’re told the supervisor is on some sort of «break». And when we give them our phone number for a call back, guess what? They don’t call back! And physically going to the post office for inquiries gets the same results, no available supervisors and no callback. :-(
So about 2 weeks ago, we find out that our replacement mailbox is on some sort of backorder. Backorder? Yes, apparently the postal service doesn’t keep a supply of mailboxes in their inventory. Each box must be delicately hand crafted on the north pole by elves. For how long on backorder, I ask? 1 month, 3 months, 6 months, a year? They don’t say…

This place is a more bizarre version of hell on earth. Be prepared to wait in long lines, have the most unhelpful people on the planet, and leave in a rage. I have legitimately been here when someone will have a question and will ask the person behind the counter and the person behind the counter just stares at them. Ask the same question, blank stare. This happened 5 times until the person was so confused they just left.

If possible, I certainly will rank it as 0. The staff is terrible and bitchy. She typed the address incorrectly twice and asked me go back to find the correct address. I was surprised people as stupid as her even had a job!!!

This is the worst Post Office on the planet. The phone number does not work, they deliver to the wrong address and the customer service is a joke. The post office really needs to come and bring in new management and new employees. The people who are supposed to deliver packages lie about delivering them. It is terrible because FedEx contracts with Smart Post which is ran by te post office and they don’t deliver in enough time for the apartment building to get it and log it for us but even when they are late they don’t just try to deliver the next day they say they delivered it knowing they didn’t when all they had to do was say it is at the post office… This location sucks!

The worse post office clerk ever. Who hire these guetto hood rats? No good manners they belong to work inside a jail. They lost my package And I called them they sound like they dont wanna work at all. They gave me a lame excuse and told me wait for more days. And so I drove to the post office 10 min before they close to try to talk to them but it was useless. I need to talk to somebody hire than those ignorant people from the hood. And by the way they are nasty to costomer and they also treat very bad an elderly Asian lady that works there I felt so bad to hear how they yelled at her. They were blaming her because she let me in 10 before they close. I hope somebody reads these reviews and do something about it. Next time I will try to record them on video and post it.

I have never been treated this bad anywhere. People working here hate their jobs and they don’t care about anyone.

Horrifically surly, snide, rude clerks work here. I have consistently, and with multiple clerks, been treated with such open contempt (not sure why) that I leave feeling sick. It is not just me, I see many customers being treated this way. For example, they yell «NEXT CUSTOMER» in a hurry-​up voice if you don’t RUN to them when their position opens, but when you arrive smiling and saying «hello», they ignore you, turn to each other, and chat with each other for 30 seconds or so while you stand there feeling like an idiot. This can happen 2 – 3 times while you are at the window: a pause for them to gossip about nothing much for a minute or two, letting you know in no uncertain terms that your time (not to mention basic good manners) is NOT important to them. This ensures that service is extremely slow, even while the line of people waiting stretches out the door. If you are not sure of a procedure they make sure to NOT offer any helpful information and instead give you a cold stare to let you know how stupid you are, then send you off to the back counter to figure it out as best you can on your own, after which you start over at the back of the line, praying that you got the right stuff filled out this time. I am appalled that my tax dollars pay these peoples’ salaries. I have seen universally bad reviews on Google and Unilocal,so I sure wish someone would investigate this place and get it into shape. Meanwhile I will drive to other USPS locations in future.

This is probably the worst post office I’ve had the misfortune of using. The staff is surly, the service is slow, and, more often than not, the line is out the door.
And, as icing on the cake, you have to pay for parking to deal with this!
It’s worth the trip to Kensington to avoid this awful post office.