The Watch Pocket

I went to Watch Pocket for the minor matter of having the batteries changed in a couple of watches. But, as is often true for jewelry and watches, the items had great sentimental value to me. So, I was happy to have them handled professionally and promptly at a business with such a great reputation. And the price was reasonable.
It was a little tricky to find the place as the entrance is not on the front of this small strip mall. And the owner, by his tone in responding to my telephoned request for directions, was clear that he has lost patience with giving them!
But I am glad to have found the shop and would trust it again with a watch or jewelry repair.

I went to The Watch Pocket today to get batteries replaced in some of my watches. Prompt and courteous service!

They replaced several batteries for me and did a good fast job that was very inexpensive. The employees are very nice and helpful.

Went in for a repair to my watchband. It was fast, inexpensive, and they were so friendly.

Great customer service! Came for a change of battery and it was quick and they were very accommodating.

Thanks for a great and quick service! My wood watch fits perfectly since my links were removed.
You now have a customer.

I’ve been to The Watch Pocket twice now, once for a battery replacement and once for a new wristband. The owners of this shop are fantastic! They are very nice, very helpful, and very honest. Gave me advice on how to fix or care for my watches for free even when they were unable to assist. Also, watching their expertly deft hands replace batteries, change bands, and repair watches is an incredible sight to see. Watchmaking is sadly and truly an art form that I fear is dying. Even though it’s out of my way, I always go to The Watch Pocket when I need a battery, a band, or a repair.

Went if for a battery replacement on several watches. Woulda been $ 10 each, but since I had 5 watches, they did it for $ 8 each. A spot in Wheaton quoted me $ 12 – 15 depending on the watch. Knowledgable staff. They also replaced a pin in one of the watches free-​of-​charge. They’ve got my business from now on.

This small business reminded me that there are still solid people in this world! I brought in my year old Black Forest Cuckoo Clock because the bird had stopped chiming on the hour. The Matt thought it looked too new to have a problem so he took a look while I waited and told me that I had actually shut off the bird and that the clock was perfectly fine! Any other business would have waited until I left, discovered the problem, charged me $ 150 and said it was a mechanical issue and I would have left satisfied. These guys did not do that. So I bought some platinum cleaning cloths while I was there. Really awesome family business. Thank you for being so honest and for «fixing» my favorite clock!

Great experience at the Watch Pocket. I brought two watches to the shop, one that needed its battery changed, the other had an ominous rattle. I arrived shortly after the shop opened, and the store owner saw me immediately. He efficiently and carefully changed out the battery on the first watch, and tended to the other (turned out it just needed the loose battery replaced). He also advised me on future watch purchases and recommended his favored brands. The charge was for two battery replacements, $ 20 in total. He seems to run a very efficient store, and I will definitely be a return customer.

Nifty little watch repair and jewelry store tucked away in the back of the shopping center. If you like personal one on one service that is not the big box store experience this is for you. It’s basically a one man operation but Matt does give you his attention while he’s serving you. Yes, it might take a minute for him to finish up with his previous customer but once you have his attention he is very service oriented. He knows his stuff as well. My wife and I took in five watches in various needs of repair. He told us which were worth repairing, which weren’t, and completed the work quickly. He also has a good selection of custom jewelry that he has made himself. I particularly liked his pieces made from various watch and clock parts. Stop in and check it out.
Oh, one last thing. I really like that he has a great lay-​a-​way policy. Basically put down what you wish, pay something each month, basically take as long as you like. I really like this as I often find pieces I like but don’t have the cash to purchase right away, this allows me to get the jewelry I want/​like and not break my budget or incur credit card debt and interest.

Walked in for a battery replacement for my watch and a new leather band.
The owner did not address me directly once because he was chatting with a friend. Perhaps because I am a woman?
When it came time to select a watch band (pricy one), he did not hear me at all and forced one that was too small on me, insisting it was fine. I know, I am an adult and I could have walked away, but come on! This is an old shop and one goes in with a lot of trust… Never been back.

I went out for errands with a bag full of broken items — 2 clocks, a watch, and two necklaces with more sentimental value than monetary value. The owner — the son of the founder — went over each item and told me the value and compared that with how much it would cost to fix each. We decided one clock was cheaper to replace, but I left all the other items. They were fixed quickly, and for the price he quoted. This was over a year ago, and they are all going strong. All the items have already lasted longer than when they were new and broke. I’d be happy to go back again, but he did such a good job I may never have to. I love this little shop.

Matt Stohlman continues the amazing good work and service his dad did. Whether it is a simple battery change in a watch or fixing the finest jewelry The WP is the only place to go.
Been going there 20 years+ and it is as good as it gets.

Needed a watch battery, so my wife went with the numbers off the old one. The owner quoted $ 5.00, said they he would put it in I’d she brought the watch by & there would be no charge to put it in for me. Went in today, as I needed the battery & he charged $ 10.00. He said $ 5.00 for the battery & $ 5.00 for the installation (which took him all of five seconds). When I questioned why he charged me when he told my wife he wouldn’t, he denied it. If he can’t be honest with little things I would not trust him with anything important. I will never go back there again.

The top-​notch service complements the excellent selection and competitive prices at this old-​fashioned, personal watch shop.
I spotted the sign for this out-​of-​the way shop while at the nearby Starbucks, and as I had decided to buy my wife a watch for our anniversary, I gave it a try. Boy, am I glad I did!
Matt listened to what I wanted and found some nice watches, any of which would have been very good. But then he took the time to help me find the watch that would be exactly right.
He was genuinely helpful and very discreet about making sure to find the best watch in my price range. There was none of the snobbishness or condescension that one so often gets at jewelry stores — just a guy who really loves watches trying to match the customer and the watch. A real breath of fresh air!
By the way, my wife loves the watch!
Worth the trip and highly recommended.