Sun Cab

Terrible customer service, as the other reviewers have noted. Driver showed up 25 minutes early (in the early morning!) because of a scheduling error on their part, then called twice and gave me a hard time when I didn’t come out early. Then he was rude to me during the ride as if it was my fault. Do NOT use Sun Cab.

Horrible!!! Ridiculous that this company strung us along from 5 a.m. til 6:20 a.m. standing on a street corner with our young daughter awaiting surgery; only to tell us on our last call to them that they hadn’t even assigned a driver to us. Our street had not been plowed after a huge snowstorm, and the walk to a pick-​up point with a child in pain was difficult. They should be ashamed to leave anyone, let alone a child in need of surgery out in the cold, as they continuously told us «15 more minutes».Shame on Sun Cab! They NEVER showed! APPALLING! The only reason they got 1 star from me is because it was required to complete the review.

SUN CAB in Maryland has absolutely the very worst customer service imaginable. My 96 year old mother is wheelchair bound so I wanted to get a w/​chair accessible taxi to take us to my brothers house for Christmas dinner. (we did this in Va with Red Top Cab with no problem). TIME LINE:
12÷21÷15 I call Sun Cab schedule pick up for
4:00PM 12÷25÷15 by cab#x (withheld)
12÷24÷15: I call Sun Cab & reconfirm the pick up time. Was told again that cab#X would arrive ¹²⁄₂₅ @4:00
12÷25÷15:
2:00PM I call Sun Cab who for the 3^rd time. Sun Cab assures me that cab #x will be there @4:00PM
4PM No cab
4:20 I call Sun Cab & was told cabX tied up but will be there in 20 – 30 min.
5PM No cab. I call Sun Cab told cab on the way.
5:20 No cab. I call Sun Cab. I ask to speak to a supervisor. After a very long hold a supervisor «Cody» comes on line. He is not at all sympathetic & cannot seem to figure out why I am annoyed that the cab is 90 min late and his company has broken it’s word X several & is completely unreliable. He gives a half hearted apology and says that he will get a cab there eventually, when, he has no idea.
5:30 I call my brother who agrees to pick us up.
5:50 my brother arrives & we manage to get Mom into his car (not easy b/​o her neurological condition).
5:59 Cab driver X calls my cell phone. He says that he now (two hours late for 4PM promised pick up) in the vicinity. He asks me for directions! An allegedly professional cab driver says he can’t find address and that he actually said that he has «no GPS.» With considerable restraint I told him that his services were no longer needed. I did add that I would never, ever call Sun Cab again.

Bottom line, do not use Sun Cab if you really need a cab. If you don’t care if a cab actually will show up, by all means, give Sun Cab a call.
I reserved a cab the day before to take me to Dulles at 5a for an international flight. When no cab showed up by 5:10a I called. I was told there were no drivers available and that I should call back in 20 minutes if one didn’t show up. Seriously. The dispatcher didn’t even sound surprised.
I called for an Über, which showed up in five minutes.

Wow, I definitely wish I had Unilocaled Sun Cab before hopping in this cab. Exited the Silver Spring metro at 1 am on a Sunday morning and needed a ride home. Lyft driver was continually delayed, so I hopped in Sun Cab, which was conveniently waiting at the metro. Big mistake.
Driver sped like a crazy person. Even though my motto is, «speed limits are just suggestions,» this guy was going waaaaay too fast. Missed the turn because he was driving like he was being chased by zombies.
The driver also allowed a woman to hop in the front seat and split the ride. Ok by me, but when we got to my stop first, he demanded I pay the entire fare. The woman up front argued that she should only have to pay the extra $ 1 for being an extra person. I have no idea where she was going, but it sure wasn’t home with me. The entire ordeal kind of felt like a scam. I paid him half the fare in cash and called it a night, but what a hassle. Will be avoiding Sun Cab in the future.

Terrible customer service. On May 4, I reserved a cab online for 6 a.m. today from White Oak to the Silver Spring Metro station and stood outside my building for 15 minutes before calling Sun Cab. The customer service rep said the driver was «still in route,» that she had no idea how long the wait would be and that she did not have the driver’s number and could not contact him for an estimate. She then told me the reserved times are «never a guarantee.» After waiting until 6:40, I finally texted my sleeping fiancé to get out of bed and take me to the Metro station. The cab had not arrived as of 6:45 when we left, so I cancelled the trip. The customer service rep offered absolutely no apology for the inconvenience. Traffic wasn’t even bad on Route 29. Will never use Sun Cab again. Zero stars if that were an option. Good thing I didn’t have a plane to catch or a job interview. I did, however, miss my early morning meeting in D.C.

We live in Silver Spring and have used Sun Can many times. Usually they arrive on time and have nice cars, however this morning we called ahead to schedule a cab and they never showed up. We called 10 minutes after the cab was supposed to show and the lady said a cab wasnt even dispatched. We called again 5 min after that and same thing. After 25 full min my wife was going to miss her train and sun cab said they still had not dispatched a cab and they were sorry. So disappointed in this local business. They didnt event offer to give us a voucher or anything. Poor poor business and customer service.

One of their drivers almost hit me while I was in the crosswalk with a WALK sign. And by almost I mean I was screaming and my hand was on the car when it decided to stop. So clearly they hire careful drivers.