SIlver Spring Appliance Service

These people are so outstanding. I always feel lucky to have appliance repair people who I trust and who are so knowledgeable.

A-​1 Service
Excellent, professional and prompt service! When your washer stops working, you need it fixed correctly as soon as possible. Blake showed up on time (actually a little earlier than the stated 9 – 10 am window) and immediately began working on the issue. He was knowledgable and also took the time to explain ways to prevent the problem from recurring. It’s not even 10 am, and he has finished the job and I am washing a load of clothes. I will definitely use them again should the need arise.

Just had a dryer fixed and they did a great job as usual. Quick, clean, knowledgeable.

I left a message two weekdays ago looking to schedule an appointment to fix my broken washer. 48 hours later, I still haven’t received a call back.
Since the problem doesn’t happen to be urgent, this wasn’t a huge deal. I just scheduled an appointment with another company. But I was expecting at least a call back, even if just to let me know their schedule is booked up!

Had a lot of optimism for this one, based on the five-​star ratings from all the other reviewers. My experience didn’t match.
I made an appointment several days in advance. Talked to Kirk, who didn’t seem to want to take on the job. The service window was 10 – 12 on a Friday.
Called Kirk at 11 on Friday, to get a sense of the timing. He said it was a busy morning, and he would be there closer to 12 for a repair that would take about an hour.
At 12, with no Kirk and no word from Kirk, I called. He said he was on his way from Capitol Hill (to Wheaton) and would be there at 12:30.
At 12:30, having sat around for two and a half hours, I left. Kirk called from my front door at 12:49. When I told him I had decided not to wait around any longer, he said he would try calling me to reschedule the following week. Not even an apology.
I decided to get someone else to do this fairly simple job, because my time is valuable, and I can’t trust this company to show up when it says it will.

I wish all repair companies were like this. Came on time the day after a large snow storm, cost of work exactly matched estimate given on home, repairman took off his shoes as to not get my house dirty, and work done efficiently. Look at the other reviews — highly recommended.

I can’t remember the name of the guy, but I called and left a message this morning and got a call back in about an hour. My oven was not working. It’s a really old 70s type double Frigidaire wall oven. He asked me a couple of questions, had me turn a knob and presto-​chango the oven was working again! It all took about 45 seconds. Forty seconds was me looking for the right knob. He knew exactly what he was doing on his end. He said he didn’t want to come out and charge me if he could solve the problem over the phone. It was a simple thing I wasn’t aware of in that the house is relatively new to me; old oven, but new to me. But I really appreciated his humor and saving me money and time. Obviously he is a good guy who is über experienced and wants to get paid for actually fixing something and not just coming to your house. Thanks!!!

The refrigerator in my condo suddenly shut down and I had no idea what to do. I called the manufacturer but they would not be able to send someone to look at the issue for week. I turned to Unilocal and saw that Silver Spring Appliance had good ratings, so I gave them a call. They called me back within the hour and set up an appointment for the following morning. Kirk was on time, professional, and was able to quickly diagnose and fix the problem to get my fridge back up and running.
This is a great company and I wouldn’t hesitate to use them again.

Amazing service. Totally deserving of their 100% 5 star rating. My washer was on the verge of death and their tech fixed it swiftly. Highly skilled and impressive customer service. I am confidant that any other shop would not have been able to provide the same service. I am sure I will be using them again in the future. I did my research and am happy that I did because I got amazing service at a great rate!

Called the father and son team three days ago concerning my 2001 Whirlpool washer problem. Was told he will be there on Friday with the possible parts needed. The son came and replaced the broken part. Simple, efficient, no hassle, no waiting.
I will recommend them anytime!!!

I left a message for help repairing a dishwasher and was shocked to get a call back 20 minutes later. I was given a window of 11 – 1. The gentleman showed up at precisely 11 am. He was professional, polite and appropriate. He needed additional parts. Despite being booked solid, he agreed to get the parts and come back at 2 pm. He showed up at precisely 2 pm. He was concerned about making sure he didn’t damage my counters or cabinets to fix a faulty install. I was very impressed. I was happy to hear that they are a preferred service provider for all of my appliances. I will obviously be calling Silver Spring Appliance Service if anything goes wrong with my kitchen appliances or washer or dryer.

Incredible service, and at a good rate. My garbage disposal had stopped working. First of all, it’s hard to find anyone who will work on garbage disposals. Second, the other places I called said they didn’t work on the model I had. So when Silver Spring Appliance Service made an appointment for between 10:00am and noon, and actually showed up at 10:00am on the dot, I was pleasantly surprised. They unjammed the disposal, but it turned out it had rusted through and I needed a new one. In less than an hour, the new disposal was installed, and the whole job, new disposal and labor included, was only $ 200. I will definitely be calling them again. Great work, nice people, fast service, and good prices!

Like previous poster-​Michael S. says: «a quick response and well done service» is what he looks for…
I can’t agree more… As a landlord of a high rise condo, it is very important to respond quickly to tenant issues. Remember, they can take care of your condo like it’s their own… or… you get the idea!
Refrigerator slowly on the blink and tenant tries to adjust it colder around XMAS week… so far… okay…but… eventually she’s out a week’s groceries… OUCH.
I called several places and understanding that many are booked solid because of the holidays… was hoping for a quick response by a company that returnes calls quickly…
Only Silver Spring Appliance called back after my trying 3 other places…
Long story short: They went within a 2 hour window… a TWO hour window… not a 4 – 6 hour window like most others!!!
Bad motor… they had to come back the next day… and $ 240 later (parts/​labor total), my tenant’s happy and grocery shopping again!
The repairman on the 2^nd day was great, the first day repair guy was a little rude… but ultimately… tenant’s happy… and I’m satisfied…
Thanks Silver Spring Appliance!

There’s two things I want in appliance repair: a quick response to my call and a well done service job. When our ice-​maker went on the blink my wife called a different service that never responded. I called Silver Spring and within 24 hours the job was done, the appliance repaired and all was good. In short, you can’t ask for more.
Plus my house was treated with respect, goods were handled the way we’d like and the price was right in line with what I expected.
Don’t waste a call to a different service. Call Silver Spring Appliance!

Have used SIlver Spring Appliance Service twice now and both times have had great service. I called this morning and was able to have someone stop by to look at my dryer just a few hours later. The first time I called I had service within 48 hours. Found Kurt to be very friendly, helpful, and honest about the cost of repairs.