NTB

The worst customer service. They nearly got 1500 and I couldn’t take it yesterday — and I left the building.

I was really in a bind, after being towed here and needing two new tires, AND living an hour away. I came in close to closing, but they were still willing to help me. I can’t thank them enough for getting me back on the road! Awesome customer service. Phenomenal staff. Everyone was very helpful. I will definitely be returning!

They are very professional. When a mistake was made that caused them to have to keep my car longer than predicted, the manager, Zee, went out of his way to make everything right. I will go back to NTB.

I can’t attest to previous claims but if I were a betting man I’d say they are dead on. I can’t speak on the claims as I’ve been standing here waiting to talk to someone for the last 20 minutes and have yet to receive actual «service». There were two people in line when I got here, there are 5 of us now. The room is literally empty of employees. How do you not have somebody at the counter taking information? I’ve never walked into a place of Buisness and failed to see someone behind the counter with a greeting for 15+ minutes. The manager finally comes out with a corny joke about welcome to NOAA (I’m serious) and ask us to be patient. «We never get one at a time, customers always come in droves!» He exclaims. I didn’t point out that we walked in one at a time. I’m here for a fleet vehicle and this is were I was told to go. If it were my personal vehicle, I would have walked out of the door by now.

Does it really take 4 hours to put on new wheels. Particularly with only two customers ahead! To say that service is slow is an understatement. One person waited over 1 hour for an oil change. Another complained that they had to come back after brake service wasn’t done correctly (after waiting 5 hours). Whatever you do, do not wait for your car.

Picked up some BF Goodrich tires for my RX8. It was a great price, and better than the competition. Raja was the person who helped me and he did a good job.
I am only giving 3 stars because I had planned on getting my brakes done, but they says I needed new rotors and wanted to charge me much more than the agreed upon budget that I had of $ 1500 for the tires, an alignment and new brake pads.
The next day I took my car to my usual mechanic who will be able to do my brakes for $ 350. He showed me my rotors and they were in great condition and did not need to be replaced. So I will continue using that shop for my other car needs.
I know that an honest mechanic is as real as the tooth fairy or the Easter bunny and that mechanics all have different opinions on what does and doesn’t need to be replaced.
Unfortunately NTB was going to get $ 1500 worth of business and a new customer, but because of the thing with the brakes they only got $ 795.
I will use them again for tires and alignments, but nothing else.
The shop itself was clean and well organized. They have great hours and a nice big parking lot. Once again Raja who works their is a great guy and provides good customer service. When I was upset about the price on the brakes he was patient and respectful.

I was weary of this place due to the reviews below, but I had a flat tire on a Sunday and they were the only shop that was open. I received excellent service from the service manager there. He was honest about the amount of time it would take, did not try to pressure or upsell me, and was patient with my many questions. Overall, it was a solid experience.

Staff was extremely friendly!!!
I made an appointment for 11;30 and they respected that time and it took them an hour to complete the oil change. They called to suggest additional services. I was very happy that they were not so pushy about the additional fix-​ups as I initially told them that my husband takes care of them. Many places out there will keep pushing it on you, and I really liked that they respected my initial comment and did not push it on me.
When I got my key back, baby pink key cover got dirty, but the service staff cleaned it off real nice for me. Overall, love coming here to get my oil changed. They’re professional and friendly.

Took my car in to have an oil change and tire rotation. The guy who helped me explained the different kinds of oils they have and which one would be better depending on how I drive my car. They have a nice waiting area with a keurig. They called me out within 15 minutes to let me know I had an oil leak and would need a new oil pan, so they could not service my car. They had, however, refilled my pan so that I would have enough oil to make it to the dealership despite the leak. They did not charge me. I’ll definitely be back now that my car is fixed! Good place to get quick, courteous service.

These guys were knowledgeable and very friendly. They got me in and out quickly in regards to my schedule. The loss of a star is due to the young guy who had his head in the clouds and backed my car off the side of the drive-​up lift.

AVIOD this place at all cost!
This NTB like the others in the DMV is poorly ran. I truly believe it’s business model is founded on poor customer service with lack of integrity. From the Manager, Asst Mgr. to the desk workers they need to be fired. Stay clear from the tire warranty. I highly recommend Radial Tire which is 10 minutes away in Silver Spring. They are honest and knowledgeable.

Nearly 7 hours for an oil change! That is quite unreasonable. I called after 4 hrs and they hadn’t even touched my car yet. I was patient because I live close, but I didn’t think an oil change will kill my entire day. I will not return.
It took 15 mins to be seen, if they knew they were so backed up, they should have given me a call and given an option to come back another day.

I received same day, courteous service. Everything was explained in plain-​English for me, which is great because I’m car-​illiterate. Found the price very reasonable (half that of my dealership).
Thanks for helping me out and making me laugh, Carlton!
Will always be going back here.

It has taken me a few months to write this review because my experience at NTB was so bad, I thought I needed to cool off before I wrote it. I think NTB might be fine for an oil change, but if they recommend any work on your car, I would drive as fast as your car can take you to the next shop. Also, of the tires I purchased, one went flat in one short week.
I had my oil changed there in August and they told me that I needed new brake pads, considering the age of the car, I agreed and they went to install them. First, I get a call that I also need new rotors, OK I say. When I went to pick up my car– they say it isn’t ready b/​c a caliper has seized and they were waiting to see if I wanted them to order a part. I will spare the readers the whole entire sage, but the car was not repaired correctly, I had to go back 6 times because there was a mistake connecting the brake lines after the work was completed. Not only was this an annoyance, but initially they told me there was no problem and I lost all my brake fluid in one day, which is a serious safety issue.

This is my 3^rd time coming here. The first time went well I left the car with the all day for one tire. So can’t tell you how long it really took. Next time I came they totally hosed up. Basically worst shop run to another shop. Seriously the worst.

I never thought I’d have to update my review because I never thought I would experience NTB’s immense crappiness again but, things happen. Here is my tragic tale.
My boyfriends headlight was out. He got it fixed and an oil change yesterday.
Last night my boyfriend and I went to DC. We were pulled over because his headlight was out. It was then I turned to him in utter horror and said «I thought you got this fixed» and then he dropped the bombshell… He used the «credits» NTB had given him for my crappy experiences to get his car fixed.
While the cop was running his info, we both had time to lament on his terrible decision, and ponder over if the oil was ever actually changed. Let’s be real here, if you neglect to notice that you haven’t fixed a headlight, you REALLY don’t care.
TLDR; 4^th terrible experience, $ 100 fine, DONT GO TO NTB. I beg of you. There are other amazing places in silver spring (see my other reviews).

took my care in to buy 4 new tires, easy to do… wrong.!!
1. They broke two of the tire sensors on my car, tried to claim I brought them in broken. credited my money toward off my bill (i didn’t trust them to fix them)
2. three months later realized car was driving funny, took my car to another repair shop– they told me that NTB had installed the tires wrong!
avoid this place at all costs!!!

I just left NTB about 45 minutes and had a wonderful customer service experience. I had a flat tire yesterday (nail embedded) and was driving on my spare (Thanks to Auto Rescue, contractor with GEICO, for getting to me in less than 10 minutes to put on my spare).
I had bought 4 tires last year (before checking Unilocal from NTB) and was hoping my tire was still be on warranty (turns out it was). I was hesitant to return after checking out the reviews last night, but I went ahead and scheduled an appointment for 9:30am through their website.
I got there at 9:30am. Shannon, who assisted me told me it should take about 45 minutes and directed me to the coffee and tea in the waiting room. He said depending on where the nail was positioned, it may not be covered under warranty. He also mentioned that they do an inspection, but I declined due to my time constraints.
Within 40 minutes, Shannon came to me in the lobby and told me the tire was fixed and it was covered by the warranty. We completed the paperwork and I was on my way within the promised 45 minutes.

I love their waiting room; it’s clean, comfy and does not smell. I’ve been here more than 3 times and always find a pot of hot coffee.
Customer service is great. I was planning to buy tires and rims on eBay for $ 900 (without installation) but NTB were able to get everything (rims, tires, lug nuts and installation) for $ 742 that’s a HUGE savings of $ 160!
And you can’t beat $ 20 oil change (book an appt on their website to get the discount).
Big kudos to these guys for helping me save $$$!!!

No matter how desperate you are in need of car repair or a place that stays open late weeknights and on weekends, unless you want to waste your time just never, ever come here! I made the mistake to once again drop off my vehicle for a repair (as an act of desperation since my 4-​wheeled buddy required a tow the shop) – and, despite being reassured over the phone that the mechanics will be able to fix the problem – this was again not the case. Thankfully for the sake of all involved, they did not charge me the $ 20 assessment fee – although I had the argument prepared since my car would need to be towed a second time now to a place that would be able to fulfill the needed work.
Customer service and any similar glitches/​inconveniences aside, this particular NTB does not perform the kinds of work that a regular car repair shop should be able to do without any problems (e.g., electrical work, problems with breaks, fuel pump replacement, etc.). Seriously! Who ever heard of a shop like this? Tow truck guy #2 thought that I was joking.
During another visit, I was told that the machine needed to test a code was not available because one of the workers left and took it with. This place is, quite frankly, a disgrace. I normally like NTB but this branch must be avoided like the plague!