MVA Express

I have to admit that I was prepared to spend 2 hours at his location which I feel is the MVA standard. I drop down on my knees and praised Jesus when I was able to get in and out 7 minutes! Love the kiosk!

What exactly DOES this MVA do?
I’ve come in here twice now with some simple issues I assumed they could handle only to have my time wasted and turned away to the White Oak location. What is the purpose of this place?

Seriously, I don’t know how they have such good reviews! Given the guy seemed to be helpful when he tried to make sure I would be able to take care of my issue. He confirmed that I would be able to, but turned out to be wrong. Also, I literally walked out of the door for a second to get my family member to tell them it was going to be a while. There was a cop who literally locked the door behind me when I stepped out and it wasn’t even noon yet, when they’re supposed to close. He would not let me back in, nor did he warn me as I stepped outside the door for literally a minute. All just to pay 20 dollars that the MVA wouldn’t accept through the mail — wow.

I had visited this MVA Express outlet a few months back, and was pleasantly surprised by the efficiency with which the staff were catering to the needs of everyone. Yes, it can get crowded, but one reason why it might get so crowded is because this MVA Express works, and works well. Five stars to the entire team at this office.

Still the best with familiar faces from past transactions.
As usual took less than 15 minutes (took longer to drive here — oy, traffic lol).
From multiple tag returns and renewals I will definitely be back ^_​^ (errrr iOS8 keyboard is visually annoying «for now»… we’ll see).

This DMV express deserves the sticker «People Love Us on Unilocal» on their front door. Customer service agents are not only friendly and helpful but pleasant.
Now, If only these DMV representatives could train the agents in the immigration passport office — two doors down in that strip mall — some of that pleasant and friendly service!

GO TO EXPRESS LOCATIONS, PEOPLE!. I RETURNED TAGS… check online or call first to make sure an Express location provides the services you need and GO! I was losing sleep over the thought of having to go to a MVA today. I replayed today over and over in my mind that I would need to get up at 6 am to arrive at 7 am and stand in a ridiculously long line until the location opened at 8:30 am and then wait for many hours until 12 p before getting served and leaving THUS destroying my Saturday off … BUT here’s what I did instead: 1) SLEPT until 7:45 am, showered, ate breakfast ARRIVED at 8:25 am and there were maybe 10 people in line. Doors opened right at 8:30 am. I walked in and let someone know why i was there, which is great idea because if that Express location cannot help than you will not have to waste your time waiting for a rep once your number is called, to tell you the same thing. I returned my tags within 15 minutes; person helping me was friendly and smiling which was refreshing. and when I walked out of the door, the sun and the 8:45 am morning sky said to me, ‘Congrats! You’re done. We will make sure that Today will be a great day!’ :-)

Welcome to the MVA bizarro world — friendly and efficient staff, clean and organized, and no overwhelming sense of customer doom and despair. In other words, this is the anti-​White Oak MVA.

I always hate visiting the MVA, as most of us do: long lines; chaos everywhere; the police officer «helping» keep order by sitting at a plastic desk in the corner; screaming children; the inevitable token individual who’s problem is too complicated for the «H» category or «G» category, who must spend ten minutes at the ticket counter.
Well, folks, this MVA is nothing like that. Small, organized, and generally quiet, this is the MVA I always drop tags off at (for our insurance clients). The process, even if you need a receipt, is speedy and the workers here are much more pleasant than other MVA locations I have been to. I highly recommend this location, but suggest checking online to be sure they do whatever you need since it is an express.

I was dreading my MVA visit, but it turned out be as painless as possible. Sure there was a wait, but far less of one than I’d expected. I showed up around 11am on a Saturday, and the whole process took less than an hour. When I showed up this late on a Saturday, I was almost certain I’d have to come back and try again the next week. I’m glad I didn’t actually set my alarm to 7am, to try and be first in line, like I’d originally planned.
I’m familiar with all of the MVA worker horror stories, but the people who work at this location are all extremely friendly and cheerful — not what I was expecting. Then I thought back to all of my previous visits, and realized they’ve always been this way. It’s definitely not the same at other nearby locations.

Never thought I’d be giving a 5 star review to a govt agency, but wow!
Had been dreading the line, and yep, there were a bunch of people in the waiting area when I arrived at 4pm. Immediately greeted by a woman at the self-​serve station, and she handed me the correct ticket. I didn’t even push the button.
Sat down, got called 1 – 2 minutes later, and my issue was handled quickly and courteously.
In and out in 5 minutes! Can’t all dmvs be like this?!

Two thumbs up for this MVA. Some high points:
— Staff who were walking in ahead of me slowed down and held the door open as I hobbled in on crutches
— Friendly staff member who greeted me once I got in, found out what I needed, and immediately found a seat for me
— Staff who quickly got me the disabled tag I came in for and then made it soooo easy for me to renew my license at the time.
Friendly and fast service. I wish all MVAs could be like this!

This place is a lot better than white oak. I was in and out in 20 min on Saturday and 5 minutes on a Tuesday. Everyone is nicer here.

This is the BEST MVA in the area. Sure, the chairs are old and stained but the wait here is short, workers are not rude, and there’s ample parking.
Do yourself a favor and go to this MVA even if it’s further away than that other horrible MVA (cough, White Oak, cough). Oooooor don’t go here so that the wait time stays short for my future visits :-p

This place does not even feel like an MVA! I had the most pleasant and quick trip to the MVA to replace a lost license. The place was not crowded, the staff member who helped me was pleasant and courteous, and I was out the door in about 5 minutes. If only some of their good nature would flow towards Gaithersburg…

I have had good experiences with staff here and usually not a long wait even when busy. The parking lot can be complicated but that is due to the old shopping center design. If you live near by, save the time if you can’t handle the task online and go here instead of the main DMV hub.

Arrived 15 mins. before opening time (8:30am) one Saturday morning. There was already a line of about 20 people waiting outside. It was pretty painless to get my license renewed. I think the $ 30 charge just to renew your license is bogus, but all MVA’s charge this amount. All in all it was a good experience. Employees were friendly and efficient.
Make sure to arrive very early on Saturday if that’s the day you’re planning on stopping by. I went two different Saturdays: once at around noon (close to closing), and it was a mad house. I tried it again the following week at 9:30am and it was still a mad house. Finally, I said to myself, «I’m going a little before they open! People like to sleep in on Saturdays.» Like I said above, 20 people were in front of me so it looks like others had the same idea. But it was much, much better than the previous two attempts.

This is convenient but small. Depending what time you go you can either expect short lines or lines coming out of your forehead from frustration. You are able to return tags here, renew licenses, and get photo IDs. They also have most MVA forms available even if they don’t offer the services. One time I went I saw a nice Chinese guy who I had seen work in the Gaithersburg MVA. It’s nice because I know there are Chinese folks who struggle when there aren’t translators with them. I’m pretty sure the dialect he speaks is Cantonese though.
There’s always plenty of parking and with the variety of other businesses, you can kill two birds with one trip. There’s a Staples, Korean restaurant, a Chinese Buffet, another Chinese joint (carryout), Social Security administration?, Pizza hut, Florest, Shoppers, Sunoco, McDonald’s, a gardening supply store, jewelry shop, Chevy Chase Bank, CVS, and a couple of other stops.

*3.5 stars*
I can’t say that the Glenmont MVA office is a model of American efficiency… at least not on Saturdays. Yes, I did expect to wait in line. Yes, I did expect there to be a lot of people taking care of business on their day off. However, I was certainly not expecting these people to be as unobservant as they were. At certain times one can marvel at the ingenuity and intelligence of the American people. At other times — such as standing in line at the MVA — one can only be surprised at how unobservant our fellow citizens are. We’ve been standing in this line for ONLY 35 minutes, in plain sight of the counter and the MVA folks helping people take the vision exam, take their photo, etc. That’s enough time to see about 15 — 20 people get their driver’s license or ID. So, when you sit down at the counter, why is it suddenly a surprising mystery when the MVA woman tells you to sit in front of the big blue panel so she can take your photo? You obviously just passed the vision test — did you really not see the electric blue panel that measures only about 4 feet by 5 feet, nor the black box across from it — which happens to be the camera?
Anyway, other than having problems with my fellow license renewal seekers, this was not a bad process. The guy who helped me, however, was surprised when I asked to see my photo. And thank God I did, because it looked like a mug shot. He did let me retake it, and now I’ve got a pretty decent photo on my renewed license, and luckily I don’t have to do this for another 5 years. *
*(Yes, one can now renew a MD driver’s license via mail, if certain conditions apply. This means your old photo gets reused. However, my previous license photo was less than flattering – although not as bad as a mugshot – so, out of vanity reasons, I did seek out an MVA office for my renewal.)

I’ve experienced long lines here in the past, so I was dreading my recent visit to renew my license. Much to my surprise, there was virtually no line! As a bonus, the employees were friendly and helpful as well. This definitely beats the non-​express MVA offices!