Maryland Dental Center

I wanted to give them the benefit of the doubt since they seem so busy here, but I don’t know what else to do. It has been almost a year since I went there and I still have not gotten my reimbursement money. I called several times asking for someone to call me back about my claim form. No one ever call me back. I sent emails to the manager, Shayla Morales and she never responded to any of my emails or calls. This has been going on since February 2015!!!
I had my wisdom teeth pulled out in February of 2015 and I didn’t get my first insurance claim form processed until September 2014. When I heard back from my insurance in October 2014, it turned out that this dentist office put in the wrong procedure code and I did not receive my correct reimbursement. I had to contact them back again in October 2015 and ask them to process my form again with the CORRECT procedure code. It is now December 2015 and I still have NOT heard back from anyone at all. I called them this morning and they told me that they don’t see any new form being processed. It’s ridiculous.

Intentando hacer una cita, y por qué está cerrado si aún no son las 5 pm ??? Que alguien me explique!!! But and the ene very nice doctor and Sheyla is amazing

This place does not deserve a star, the doctor if you can call them that, are horrible, they treat bad their employees, I do not know how they have customers. I saw so many negligence in one day. Look like the owner hire new dentist that are doing their internship and they do not have a clue what they doing. beside that dentist owner is not there to supervise them. Stay awayyyyy from all those dental places. most of the customers he have are Hispanic that don’t know much about their right as patients and do not speak english and they taking advantages of them. bcs they hear him in the radio and TV commercial they go there but that company is terrible. Am sure the good review they had is bcs they made it up. they only care about $ stay awayyyyy.

they have a perfect doctors, Every time I recommend this dental office to all my friends.

OVER THE TOP HOSPITALITY AND AMAZING DENTAL CARE CENTER.
Usually they half an hour to an hour and half wait time but its worth it depending on the huge number of customers they have and the quality of the service that they provide.
i recommend this center with 5 stars and two thumbs up.
thanks.

The actual dental procedures I had went very well. Dr. Connolly was wonderful (he gave the iv sedation). The periodontist I saw was also great. The other dentists were pretty impersonal, but I’m not so bothered by that as long as the work they did is lasting and thorough. Front office is another story. Horrible. Very bland. Person who handles billing and pricing very shady, I think, based on my experience. Had to challenge her pricing for a third time on this visit as she tried to overcharge me by $ 700 over quoted price from visit before. First, she neglected to credit me for $ 300 deposit. When I reminded her of that payment, she said oh that’s right I remember now (didn’t bother to check her records). Second she tried to charge me (in advance of procedure) for 3 hours of iv sedation. I balked and she dropped it down to 2 hours. And 2 hours is about what it took. Very, long wait. I arrived on time for 12:30 appt. I did not get placed into a dental chair until 1:15 where I waited until 1:45 for a doctor to appear. The actual procedure did not start until 2:15. I was released at 3:45. Because I liked the periodontist I saw several weeks ago there, I will likely return for a followup with her. But that’s it. I won’t be doing any further business with this office, even for normal cleanings, and primarily because of the front office experience, not the doctors.

Wow Front desk is AWFUL. It’s my second time visiting and front desk is NOT welcoming at all! Looks and sounds unhappy and blunt.
Wait time is ridiculous! You will be waiting more than one hour before getting to see a doctor.
Doctors seem not to care about their patients, they seem to be in a rush to move on to the next patient.
I will not recommend this place for anyone!

this place is ridiculous. i had a 915 appointment, arrived at 850, but after an exam, cleaning and two fillings, i was finally done at 145. i was shuffled around to 4 different seats over my 4.5 hours there. there was also a problem with my insurance that none of the receptionists told me about until hours later. it was just a hot mess. the initial exam is an awesome price until they start adding up all the additional work. avoid if you can, but definitely pack your patience.

Made an appointment by phone as a new patient for a cleaning without a problem. They called the day before to confirm. Front desk staff were bland but fine.
From what I can tell, however, after scrolling through the waivers and forms you sign as a new patient — the clinic is set up as an umbrella organization to provide the overhead stuff and individual dentists work as independent contractors for Maryland Dental. My experience seems to match this.
The hygienist took my X-​rays with no issues. The dentist came and saw me for exactly two minutes, and was clearly in the middle of a long procedure with another patient and had taken a break to examine me. He was communicating with the staff about the other patient while he was poking around my mouth. He declared I have three cavities (I don’t) and my wisdom tooth needed to come out. I inquired why the wisdom tooth was a problem, and he asked «Is it bothering you?» I said no. He shrugged and walked out. That was the end of the official exam.
Hygienist did a nice job with the cleaning. They don’t check gum health (some places will measure the depth in mm of your gums around your teeth, and monitor that over time) or check your bite with pressure paper.
I asked at the end about pricing for getting a chipped tooth rebonded, as it has worn down over the years. The receptionist says there is no such procedure as bonding, only fillings. Granted I should not expect to get the best answer by asking the receptionist, but the dentist wasn’t available.
Anyway — fine service for basic cleaning. I would not go there for anything cosmetic if they don’t even know what bonding is. The dentists are not motivated to care about the patients since it is not their practice. I would suggest finding a private practice dentist for more personal service. This is kind of like going to JCPenney for portraits rather than hiring a photographer. You can do better.

If I would I wouldn’t even give this place a star! It was horrible! I couldn’t even stay for this appointment bc the front desk was just horrible!!! I had read the reviews before I scheduled this appointment and saw how bad they were but still gave them the benefit of the doubt. When I tell you this girl had a bad attitude I mean she had the worst attitude. I didn’t feel welcome. First impression is a lasting impression it gives the person important information about your character. So someone with a bad attitude should not be the first person to greet a patient when they arrive for an appointment. It is a turn off and it will cause your business to loose patients. I am sure as a business owner it is important that your patients are satisfied patients. Front desk or customer service is not for everybody so maybe you should consider relieving her of her duties so that she can find a job that is more suitable!

I did not have a good experience here. Although my first appointment (for a cleaning) ended with a no-​show by the dentist due to a snow storm, I was willing to try again. The second visit, I was able to see the dentist for the X-​ray and exam, but the hygienist wasn’t even there. How can you schedule a cleaning when the hygienist isn’t there? The third and final appointment, I waited an hour and was told it would be another 30 minutes. That’s when I asked for copies of my records and walked out. Three visits and my teeth, still, are not clean. Never again.

THIS IS AN OLD POST, THAT WAS CANCELED B/​C I WAS TRYING TO WORK WITH THESE PEOPLE & GIVE THEM THE BENEFIT OF THE DOUBT… But… This place doesn’t even deserve one star… It is HORRIBLE!!! You have an appointment at 11:30am & will not be seen until an hour or two after… Wait, they put you in a room & you wait there while the doc is running around taking care of other patients. It’s ridiculous!!! I will not recommend this place to anyone… EVER! So unorganized & unprofessional, I so mad I even came back to this stupid place!!! Incompetent!
UPDATE SINCE ORIGINAL POST: The doc sent me a letter after seeing my original review & stated he didn’t want me to be seen by them anymore, mind you!!! My work is unfinished… Where do they do this at?! He asked me to think of them as a five star hotel «best service ever!» Bull Sh*t… It shouldn’t get any stars!!!
I normally don’t do things like this, but if I can prevent someone from going there & wasting their time… Here you have it!!! Do not go anywhere near this place!

I wish I could give them zero stars :(so sad to see a place that doesn’t care about their patients. I called all weekend long asking to have the dentist phone in some pain medication for my teeth and I was told to rest assured they will call something in and now Monday morning I am still in excruciating pain because of course nothing was called in.
Rude front desk staff. Answers the phone in Spanish and acts incredibly confused when you speak English.
There seems to be a lack of communication between the staff and the doctors because I haven’t been able to get a straight answer from anybody about my dental care.
Very sad. Very dangerous.

Doctors have multiple people schedule for the same time. Aprox waiting time is 1hr and 30 min by that time I’ve already spended more than $ 3 on meter and still have to wait. Bad really bad.

My first visit was amazing but it quickly went downhill after. The actual doctors were all pretty decent but the front desk/​cleregical staff are horrible. First I had issues with them overcharging me when my insurance should have covered it all, but they were determined not to refund me my money but instead somehow spend it there through miscellaneous charges. There is a huge language barrier and no one really seems to know what is going on. Every thing is «…uhhh let me check» you can ask a simple question and no one has a clue how to answer it and have to reference multiple other people to get an answer.
As far as my dental work, of course I only had one major concern when I went in and after they did some work I’m having a lot more issues and pain. They didn’t even really adress my original concern and in fact went back and forth several times about what tooth needed a root canal only to find out that the one they were about to perform it on was perfectly fine.
It is just a very questional place and I am really disappointed at how it went from a promising visit with Dr. Kourish and the young black dentist who cleaned my teeth, to an experience from hell.
**Lastly you may see great reviews on their company website but its most likely due to the fact that this lady makes you sit down at a computer while staring you down, watching you write a review for them before getting your dental work. Intimadating much?!? Like I’m really going to write a bad review in front of you right before you put a drill in my mouth…