Koons Silver Spring Ford

I just purchased a 2016 Mustang at this dealership earlier today. Everything went smooth and everyone was very accommodating. I was dealing mostly with Billy Mensh. It was his day off today but he came in for my wife and I. Billy thoroughly explained every process that was going on. Also, Billy explained and demonstrated every feature that was available in the car. A+ service. Very satisfied with the whole car buying experience and would highly recommend this dealership.

initial purchase and service of my ford escape was a disaster. linda Williams-​used cars was about as dishonest as you can get. told me the warrenty paid by the original owner would convey. not true. car was almost out of gas-​she said she would fill the tank– I had to stop 10minutes away from dealer to fill up at best she put in 2 $ follow up service was poor and the service advisor kept calling me mamma. well after a really bad service at Sheehy ford Gaithersburg I called Debbie Colt manager and gave Koons another chance Tonny Goebel my service advisor went over everything. Very pleased He is customer oriented and knows the products I knew I needed tires and wiper blades but less than 20 days after Sheehy told me they were fine Koons completed the service Now I can see out of my windows and feel safe to drive with kids in my car

I just returned from my first service at Koons Silver spring ford. Wow! I should have been coming here a long time ago. My service advisor Mr. Goebel was very nice and kept me updated throughout my wait.
The waiting area was light years from the «other» Ford dealer I’ve been going to for the last four years!
I almost look forward to my next service! lol

Everyone knows that buying a car is one of the most nerve wrecking and annoying things to do. From the pressure of pushy car salesmen to their bait and switch tactics, it can be quite dreadful. As was my experience with every other Ford dealership in Montgomery County UNTIL I came to KOONS of Silver Spring. If you are looking for car salesmen who will look out for your best interest, look no further. Jimmy, Billy, and Chad at KOONS Silver Spring are THE BEST. I purchased a 2016 Ford Mustang from them this weekend and had such an AMAZING experience. From the moment I stepped on the lot Billy made me feel comfortable and thoroughly explained the benefits/​features of purchasing my Ford vehicle. The finance team was willing to negotiate on the pricing and once they quoted a figure, they kept their word. Truly knowledgeable, honest, and trustworthy men. I would recommend anyone looking to purchase a Ford vehicle to come here! DO NOT GO ANYWHERE ELSE!!! Thanks again Jimmy and Billy!!! Keep up the outstanding Customer Service!

So my new Escape was ready for its first oil change, and went to Koons’ web site to schedule it. After spending five minutes waiting for the app to load, I gave up and tried live chat. Told them I wanted it as soon as possible, gave them my email and phone. That was Friday after lunch, it’s now Monday afternoon and nothing heard. I guess they don’t want my business, and I’m happy to oblige. They have no clue to the value of a customer over the life of vehicle.

I bought a 2016 Ford Escape from Neville. He seriously made this the easiest and most stress-​free car buying experience I have ever had. I would consider myself a fairly educated consumer, so I definitely shopped around to make sure I was getting the best value. Neville let me know about manufacture’s rebates and additional rebates for using ford financing to help ensure I got the best deal. Thank you Neville, we love our new car! :)

Love this dealership. The customer service in in Service Dept is awesome. Appointments are on time as is the steady flow of communication. Ask for Felix!

salesman Dwayne helped me purchase my very first vehicle and it was smooth and easy. The financing was easy too, they understood my financial situation and aided me accordingly. Will do business with Koons of Silver Spring again in the future, if you need a car this is the place!

Koons Ford bent over backwards to cut me a deal today. I am seriously impressed with their pricing. Al Russell was incredibly nice to me and my wife. I will be doing business with them again.
The lot is a bit crowded, but that’s the only negative I can come up with. Good people.

After a headache at another dealership all morning, we found exactly what we wanted online at this dealership.
Rick was really nice, and easy to work with. The manager never spoke with us, did not move on the price of the van, and offered us less than we thought we would get on our trade. He ended up coming up $ 500 on the trade, but considering it had 158k miles on it, the AC was warming up, and it probably needed a new wheel hub or bearing… We feel like we did ok. To be clear, we aren’t mad about any of that, because KBB on the price was within 500 of average price, and we probably made that up in our trade.
The finance guy was a cool guy too, and we loved his bow tie. He was very easy to talk to and work with as well.
The van was cleaned up, filled with gas, and ready and waiting for us when we finished the paperwork.
Smooth and easy process. The two guys we dealt with were very professional and made us feel welcome, and we walked away happy with a nice used van for our growing family!

I have been dealing with this dealership for the past few years, on my third truck and hopefully a 5^th soon. Salesman are very friendly and helpful and going out of there way to get your financed and in to the right vehicle that you want and on your budget. From all the other koons I delt with in the past and left displeased silverspring location is far the best. I have recommended friend to go there and they also left as a satisfyed customer. You should try them out also!

Manager is a complete dick. Really liked a car and here, so I purchased it. But dealing with the manager was so bad I nearly walked away. I keep thinking back to how he behaved and wished that I did walk away. They didn’t deserve my business.

We replied to a Mazda promotional email (it’s a Ford and Mazda dealership) and Gustavo replied within minutes. We got the exact deal he described with no hangups or changes. 24 hours later, our new car was sitting in our driveway. Awesome experience. Great teamwork in the dealership. Could not have been more impressed. As repeat Mazda buyers, we love the cars… but the experience for our family with kids is what will bring us back to this dealership. A+

I had a great experience at Koons Silver Spring! From start to finish, the staff was helpful, honest and enjoyable to work with. From contacting the dealership before even going in for a test-​drive, to signing the final papers, we were given all of the information we needed and treated wonderfully. Our salesperson was Colin and he was great to work with. He was easy-​going, friendly, knowledgeable and valued our time. Communication was excellent from start to finish, we were never left with unanswered questions. He was diligent in follow-​up and made the process seem fun and easy! Alex, the general manger was wonderful to work with as well and was proactive and diligent in helping find the right car for me and getting me set up with great sales person. We worked with Mike in finance and not only was he friendly and efficient with our paperwork, but he also took the time to make some financial suggestions that benefitted me in the end.
Great team, great experience! We will buy here again and highly recommend!

We bought a Ford Fusion hybrid at Koons in January 2015. In general, the experience was above average. We liked our sales person (Billy Mensch) and wound up getting a reasonable but not great deal. Pluses included trying hard to find the right mix of features for us and listening carefully to our needs, unbelievably detailed demonstration of all of the car’s features and gadgets. Minuses were: no deals at all on financing (they refer all such requests to local banks that «give better rates then Ford does»), absurd aftermarket maintenance agreements, process that drags on for hours. The showroom is clean, and coffee is available freshly ground. The place feels corporate, but not especially comfortable. We got an extremely low trade in quote on our van, so we just took it home with us and plan to sell privately.

Can’t speak for sales, but service department is terrible.
We brought in a ’07 Mercury for its 100,000 mile service. The first part of their scam — they take Lincoln/​Mercury owners to a «Lincoln» Service Advisor (Fords, Lincolns, Mercurys — all the same parts). We were definitely price gouged. Quoted $ 1186 for the service, hundreds higher than what it should have been (I’m assuming the same service is priced higher at the «Lincoln» Service Advisor’s computer). Paid for it though, as we needed the car back on the road. Get the final bill — it’s over $ 1300 because of some unnecessary service that we did not ask to get done.
They also quoted that an additional $ 3k of work needed to be done with the suspension. After the initial price gouging, we were done with them. Went to a highly rated independent mechanic in Laurel for a second opinion — he saw nothing that would require replacing and/​or additional service. He will be getting our business from now on.
They also tried to push an additional extended service warranty for another $ 3150. At that point we told them to f off.
Stay far away.

Had to get my Lincoln MKZ serviced here. The service manager was excellent, very friendly. As soon as I pulled up, I was warmly greeted and assisted, told about what needs to be done to my car, then escorted to the car rental location across the street. Upon picking my car up, the service manager thanked me for my business with a smile. I will be coming here, even though its 25 miles away from where I reside. Great, speedy service.

Thank you very much to Jessica and the rest of the team at Koons ford. They were very helpful and courteous with me. I’ve bought 3 cars thus far in my life and Koons by far had the easiest processes to follow as a customer. Thumbs up!

Came to Koon’s Ford after walking out of another dealership. I knew they had the car I wanted so I came in ready to buy if the price was right. I had Jessell Sealy as my salesman and he was great! Honest and to the point. He came back with a number and I gave him a counter 1400 $ less. He didn’t argue or try to get me to change it, he just took it to the manager. The manager came back and we haggled their offer down 850 $ (which was only 50 $ over the price I was looking for). All of the workers there were very nice, and I didn’t feel any pressure. I will update my review after I have tried out the service department but so far they get my recommendation!

I think a 3 is a little unfair, but I also thing a 4 is too generous to rate this place. I bought my car from them about a year ago.
Their salesman was a very nice guy and worked very hard to help me try and find the car I wanted at the price I wanted. The sales manager on the other hand was an absolute jerk.
In the end I spent about 9 hours in the dealership trying to buy a car (spread across 2 days). When I originally showed up they offered me 2000 for my trade in (which I later had bumped to 3000 when Hyundai offered me 3k for my car instead and they decided to match it). I spent the first few hours on the first day trying to find the car I want. It took a while, but I eventually found it. At that point I wasn’t 100% committed to the car because I wanted to look at Hyundai as well. So I left that day and decided to come back after I look at Hyundai.
In the end I decided I wanted a ford and went back to the dealership the next day. The car I wanted was still there on their inventory website that the salesman showed me. I was ready to walk out at that moment with the car. The salesman went to grab his manager though and that guy came plowing through and said I couldn’t have that car. He told me that it was on an auxiliary lot and I had to buy a car that was on the lot they had there at the dealership. I told him I wasn’t interested in the cars that were on the lot (I looked through them all) and I wanted the one from their auxiliary lot. He looked at me and said that is fine but he won’t give me 3k for my trade in anymore and I wouldn’t receive a discount on the car I want. He told me if I wanted a deal I had to buy what he had on stock and then he spent the next hour trying to force me to buy a car I wasn’t interested in.
We argued a lot as the sales manager was just plain rude to me since the moment he walked up to me. I could’ve walked away, but I already spent hours with my salesman and I really liked him and I already picked out the car I wanted. The manager just tried to force me to buy a car with upgrades on it. He kept intermittently walking away and leaving me with the sales person who kept apologizing to me for his bosses behavior. In the end I was there until they were just about to close and the manager came up to me and said decided to sell me an upgraded car for pretty much the price I was looking to pay for the non upgraded one. At that point, I decided it was worth it. I had to pay a few hundred more in the end, but I was getting a couple thousand and value in return. By the time I walked out of there the dealership was closed for over an hour.
Overall I love my car and I’m glad I got it, but it really wasn’t an easy process due the manager being a jerk. I did get a great deal in the end so I guess I’m okay with having to argue to get it. I’m also very glad I got the sales person the deal because he was superb through the whole process.