iCracked Professional iPhone, iPod and iPad Repair

Christopher A. just fixed my shattered iPhone and did a fantastic job! He met me at a Starbucks and went to work while I enjoyed a Chai Latte and worked on my computer. Super convenient, fast and very communicative.
I hope my phone doesn’t break again… but if it does, I’ll be sure to use iCracked and request Christopher.

iCracked ripped me off big time! Your repair fee is entirely based on their techs that come out to fix your phone. I thought all repairs were a set price. Friends of mine told me about this service because they had the exact same issue (and phone) as I did. We all had broken screens and when two of my friends had their’s fixed it was no more than $ 80. I, however, had to pay $ 131! They didn’t even tell me it was going to cost this much until after all was said and done.
The person on the phone who called me to confirm the appointment time and location put in the wrong address after repeating myself about 6 times! The iTech who was suppose to meet with me even canceled and had to get someone else out to repair my phone.
Even after the repairs I am still having a few issues with the screen and even the sound is a problem (which it was not before). I would recommend that you stay clear of this service! Go t your local cell phone repair store and it will be cheaper. I am willing to bet that Apple would have repaired my phone for less also!
Overall, don’t waste your time or money with these people.

I’ve used them once for my iPhone 5 and everything was fine. Yesterday I called for a cracked iPhone 6 screen. I called mid afternoon and was scheduled for 545. I called around 430 because I got a confirmation email with info that I thought was incorrect. Everything got confirmed. I waited till 550 then had a client at work. That’s five mins after my appt. I couldn’t get to my phone but saw two missed calls, a vm, and a text. I think I got a vm and text from a mgr I think explaining the situation. The original tech couldn’t make it then the other tech they scheduled ran out of product? Either way, I felt like I should have gotten a call before 550 pm. In a confirmation email or text it said to call the tech for questions so I initially called the tech to tell them the address was wrong. He said he didn’t have anything scheduled for 545. He asked for my location then said no he wouldn’t be able to make it. So I called Johanna at their main office I guess… she confirmed my addy and that a tech was scheduled. I talked to three diff ppl and played a quick game of phone tag with them. I just felt that I shouldn’t have been told I was going to get my phone screen fixed that day if there was nothing available. The mgr did apologize and he was very nice about the situation but it was still upsetting. I ended up rushing to a repair place and getting it fixed for 100 $ instead of iCracked quote of 150 $.

Christopher helped me out with my cracked iPhone screen today and he was AWESOME! He showed up early and was super communicative. He was very professional and polite throughout the entire process. The whole process from contact to repair took maybe 2 hours and was extremely easy. I never thought getting my phone fixed would be such a piece of cake. I can’t stress enough how great this experience was. I will definitely be recommending him to all of my friends!

Christopher was very fast, efficient, and knowledgeable. Very convenient how he comes out to my work!

Christopher A. is awesome.
He confirmed an appointment with me to come to my small business and complete the work… where I work! (Arrived on time)
Performed a thorough check of all the diagnostics before AND after install.
Professionalism— 5 stars
Down to earthiness— 5 stars
stars– 5 stars
Like Paul Pierce in a Wizard’s uniform, he’s the TRUTH

My poor phone screen was shattered to bits and Christopher truly saved the day. The whole process was easy — click a few buttons online and before you know it, there’s a text on your phone from a technician. The site said a few minutes to a few hours, but I think I received my initial response in a few seconds — THAT prompt! I got quoted $ 130 to replace a iPhone 5S screen and set up an appointment for later that same afternoon. Christopher arrived cheerful and on time at my office, walked me through the pre-​repair check list and then I went off to do some work. Maybe 20 minutes later and my phone is done! Start to finish, it took about 30 minutes and I am one happy phone-​owner.
I’ve heard of places (mall kiosks?) fixing screens for half of what I paid, but no way would I trust them to do it as promptly, as friendly, as professionally, and as conveniently as iCracked.
Thank you Christopher!

Found this while looking online for a business that repairs iPhone screens. Made online contact and some texts later I spoke with the tech who would fix my son’s phone. He met my son at his job and completed the repair. Very pleased.

Christopher was so prompt in fixing my phone! Took about 30 mins (had some serious cracked damage to the screen after dropping it face first on the concrete sidewalk) and now my phone looks like new! I’m super satisfied with the service, the price for the repair ($ 135 for a 5s!), and how nice he was! Thank you so much Chris!

One day I take my recycle and garbage out to the curb simultaneously with my Samsung Galaxy Note 2 in hand. Before I know it, my phone hits the ground face down, and from the sound accompanying the impact, I knew my phone was damaged. I turned it over, and I was right. My beautiful 5.5inch amoled screen was cracked and destroyed. Because I am confident in my intelligence, I rush to
to purchase a replacement screen and research youtube videos on Note 2 screen repairs. I can do this right? Besides, all the local phone repair shops charge specialty prices for the Note 2 because of the fused LCD/​amoled high-​tech screens, etc. I think the cheapest quote for repair was $ 280.00.
Anyway, I purchase a phone repair kit/​replacement screen for $ 6.00 off of amazon. I attempt to replace and repair the screen, and wouldn’t you know it? I destroyed the LCD/​amoled digitizer screen. My phone went completely black! I search for screen repair and come across iCracked. I was hesitant because this company specializes in servicing iPhones, etc. I speak to Christopher and he puts me at ease with his calm manner and professionalism. He informs me that icracked has just begun including services to Samsung phones. He immediately takes my information, orders my replacement parts, etc, and sets an appointment for next day. We meet at a Starbucks that is 5 minutes from my house. He invites me to stay while he repairs the phone, which I do. Within 30 minutes, my Note 2 is up and running like new! Oh, did I mention the repair quote was $ 105.00 LESS than the what I would’ve paid at all other local shops? Did I forget to say that their work is warrantied and guaranteed? It does NOT get any better than this! Unbelievable quality service and professionalism that won’t break your bank! THANKS CHRISTOPHER! iCracked rocks!
Even if you have a Samsung product, be sure to check this company. They also buy your old phones, etc. Awesomeness!

Start to finish, 100% satisfied with iCracked! I was contacted within 5 minutes of sending my request for a quote; they scheduled a same-​day appointment *on a Sunday*, and the wonderfully polite, professional, skilled technician, Christopher Abramson, met me at a local coffee shop, where I was out running errands. The service is outstanding, and they guarantee all parts and the repair for the lifetime of the phone. For my cracked iPhone 5 screen, the total was $ 130, which was half the cost of the Apple Store quote, and totally worth it, for the convenience of the quick appointment, the excellent repair, and the truly outstanding customer service. (The repair included a screen cover, a thorough check of every aspect of the phone’s operation, and you can use any form of payment.) Truly, the experience could not have been more positive. I would highly recommend iCracked to anyone!

Christopher was thorough, professional, friendly from start to finish. Can’t say enough about the service and the price was more than reasonable. Thank you Mr. Abramson. I hope I don’t need to call iCracked again anytime soon but glad to know you’re there if I need to.

Super expensive. I called in to get a quote for my shattered glass/​screen on my 5S.
They have quoted me $ 160. I understand that this is a «I come to your place and fix it» kind of thing, but that is stupendously expensive. I would probably use these guys just based on reviews if they would have a store/​branch/​kiosk, as they would not charge to the gas, time, technician fees. But even the reviews are questionable to me at this point. 1 star for the price.

Christopher Abramson is a genius so nice professional saved my life ! Visiting from New York fixed my phone so quickly phone is better then before. Was so devastated until he came to the rescue!!! Thanks !

ICracked Inc. brought prompt, professional and personable service to my home! From first contact, the company was responsive. I was able to correspond by text message to get a technician assigned and make my appointment. I gave information about my phone make and model and described my problem — a broken screen on my IPhone 4S.
Anthony Alvarado came to my home and worked quietly and efficiently to do the repair. He went through a series of tests to be sure that the phone was fully operational and explained the warranty before accepting payment.
I am fully satisfied with the service. I hope that my phone doesn’t leap out of my hand onto a parking lot again. But if it does, I will call ICracked!

Christopher is a great technician!

Chris took my call on a Tuesday and was at our house on Wednesday to do the repair. Everything went so smoothly and we are so grateful that the screen is fixed. Cheerful and thorough service. Definitely would recommend to anyone who needs a quality repair.

Bought a new iPhone 5 and within a month had cracked the screen. Of course, I didn’t get the additional coverage that would have paid for itself with this repair. I called iCracked and Christopher showed up that evening to fix the phone. Christopher didn’t mind me looking over his shoulder and watching him work (I enjoying tinkering and it was cool to see the phone taken apart) and we had a nice conversation as he worked. Christopher was professional and got the job done quickly, correctly and cheaper than any other option I could find. Would recommend his service to anyone!

A true professional. Talented, efficient repairs by a friendly, fun-​to-​talk-​to, interesting fellow.
Chris was great! I cracked the screen on my iPhone 4. I found Chris on Unilocal,called and scheduled an appointment for a couple hours later, and soon my phone was fixed and working beautifully at a price that was $ 20 cheaper than a well-​reviewed storefront repair place downtown. $ 20 savings and he comes to you? Can’t beat that!
I’m interested in tech stuff and I watched Chris work, while he graciously answered my questions and explained the steps he was taking. He didn’t rush the job (though it didn’t take him long), and he was sure to test all of the features and components thoroughly before handing the phone back.
Couldn’t recommend Chris more strongly, and he had nothing but good things to say about iCracked, which sounds like a solid company that supports its technicians. Great guy and a true professional – call him up!

Pleasant, prompt and courteous! Not a single thing to complain about. Christopher Abramson was very knowledgeable and is a great rep for the company. I broke my iphone 4 screen a few months ago as I botched an attempt to fix a broken home button. Left me with a working home button and a non-​working screen. At the time I just ended up getting a new iPhone 5 and put this one away.
So with christmas coming, my daughter asked for an iPod touch, which presented me the perfect opportunity to put that old iPhone to use. Instead of attempting to repair it myself, I Unilocaled some local techs, and read up on iCracked’s parts guarantee and service model. Being extremely busy with two jobs as well as the holiday season to boot, that really appealed to me.
So I went to their website, filled out the form, and was contacted within the hour by Christopher. He asked a bunch of questions about the iPhone, and during the course of that, I expressed to him that I thought it might be a loose or broken ribbon cable instead of a dead screen. He replied that if that was the case and if he didn’t have to replace the screen, then he would only charge me the consultation fee, which was a really nice gesture because that’s about half the cost of a full-​on repair. That ended up not being the case, but he did sincerely test the screen out to see if it was salvageable, and I certainly appreciated that gesture.
After about 90 minutes, he handed me back a working iPhone 4, and he’s going to be responsible for a very happy little girl on Christmas morning! Kudos to Christopher and the excellent iCracked team! I hope I never need to fix a broken iDevice again, but if I do, I will be calling Christopher!