Edible Arrangements

Horrible, horrible store!!! Very rude people that work there as well. Manager left me on hold on purpose once she knew I was calling to complain about an order that was placed for Mother’s Day!!! The order was incomplete and missing items of which had been displayed on the Internet. How can you forget a ballon and a TEDDY BEAR of which were a very big part of the arrangement??? Oh course calling the main headquarters did no good. And best of all the store LIED about re-​delivering the missing items with my credit card company, but that’s ok, lesson learned by me and in the end I will be getting my money back, so all is good!!! Just BEWARE, they are horrible, dishonest and rude, and they turned what was suppose to be a special day for my mother into a complete nightmare!!!

OK let me say I was surprised that someone because I still don’t have my arrangements so I’m saying someone because I don’t know who is trying to send them to me STILL… ANYWAY the women that work there are terrible I missed the the first delivery was on mother’s day and of course I wasn’t home I was enjoying my day so I called Monday and waited on the line for over 15mins just to speak to someone. I asked who sent them and when will they be sent out again she says to me don’t you want to be surprised when ur package come. I said ok fine she said its on the truck and will be delivered today are you gonna be home I say YES she says ok well look out for him today… its Tuesday now I call back and they tell me I never made an appointment for redelivery. I’m heated and this was done as a nice gesture and its been the worst experience EVER!!! DO NOT USE THESE PEOPLE THEY ARE EVIL!!!

I placed an order the week before last, and from start to finish the customer service was a miserable experience. The employee I spoke to several times seemed completely disinterested in any questions I had. The lack of enthusiasm and effort was evident. Typically, I love Edible Arrangements but I will not be using the services of this location again.

Horrible store. Placed an order for next day delivery, never happened. Poor customer service, ZERO response to phone calls and never delivered products. Im seeking a refund if not delivered. National Customer service is no help.
If I could give a ZERO i would.

Horrible horrible store! I wish I had checked the reviews prior to ordering from this awful store! These people no nothing about customer service! I wasn’t surprised to see tons of reviews about items not being delivered and the store lying about it. I too ordered an arrangement to be delivered same day. It was not delivered! I received no phone call. I called the customer service number and they weren’t much help at all. They told the store to call me. I received a useless phone call from someone. No help at all! How about apologize and explain what’s going on?!! How about call customers when you know something can’t be done!!! Common sense, right? Obviously not for them! After going back and forth with the store and customer service, I ended up saying to cancel the order and refund my money! They are ridiculous!!! Really?!? Someone orders a same day arrangement but it’s still not even being made by noon the next day??? Absurd! Do not order from these people. Wish I could give 0 stars!

Well, I guess I should have read the reviews here before ordering from this store. But, I didn’t and encountered the worst customer service ever. After placing the order on the website to be delivered for my cousin’s wedding, I called the store to ask about delivery time and other questions I had. The only response I got for my questions was I don’t know. The person even said that she doesn’t know how that online system works and that whatever the website says doesn’t have anything to do with the store (ehe? Isn’t the store part of the company???) I also asked her how I would know when the item is delivered (e-​mail confirmation or something) and she said «I guess… the person who got the gift would call you?»
At around 6pm, I called again since mu cousin has not called to say she has received it (he gift was meant to be a surprise so I couldn’t call myself). So, I called the store again to confirm delivery, and the person who answered the call told me that it has been delivered and someone has signed for it. That was really a surprise since I haven’t heard anything from my cousin. It turned out that the delivery was not made at the time the store said it was (it was actually delivered after I spoke to the store). Well, it goes without saying that I would not be ordering from this store again.

I would give 0 stars if I could. I ordered an arrangement to be delivered on May 11. On May 12^th I called to see why the order had not been delivered the day before. The customer service person I spoke with with horribly rude, saying the order wasn’t in the system and he couldn’t help me. Mind you I can look my order up on the customer facing website and pointed this out. He insisted there were nothing he could do and was very rude about it. I called the head quarters number and put in a case. I was told I would receive a call within 48 hours (by May 14^th).
I called back again on May 13^th and that day the order was finally delivered. I did not receive a call form management. I called back AGAIN on May 18^th and was told that the manager would call me back that afternoon. Again no call. I called back again on May 19^th and was told that they could refund the delivery charge which is NOT acceptable after all i had to go through. They LIED and said there was an attempted delivery a day lat on the 12^th. My mother and father were both home sick so I knew they would have received it if it had attempted.
Their customer service is HORRIBLE and your order will be delivered LATE if at all!

Awful customer service. I received a call asking where I was because they were waiting for me to close the store, keep in mind it was a Tuesday at 1pm. When I got there, the lady was dressed very unprofessional and was rude. Not the type of service I want to receive after spending over $ 100 on an arrangement.

Today I received the worst customer service from your company. I placed an order at 1:54PM to be delivered same day to a business. Which your website says it should have been delivered by 5PM. It wasnt, when I called in the rep said thats what the site says but has nothing to do with them. She said the order was out for delivery though. As of 15 mins ago (7:47pm) The order was still not delivered. Called back the same rep told me that it was actually still at the store and would be delivered tomorrow. The person would not be at the location I needed it delivered tomorrow. I explained this was horrible customer service and I wanted to cancel the order if it wasnt delivered today, she said it would take 3 – 5 business days. I asked for the manager she got on with an attitude stating she had other business than mine and she can get it there by the time the person leave at 8:30 if I wanted. I said I did, but she was very unprofessional, her name is Susan. She hung up after I asked her name. The order was delivered but of course not completely because they forgot the reindeer that I ordered with it. So now they still have to refund me for that. I will never do business at this location again!

If I could give 0 stars, I would.
I ordered an arrangement for my sister-​in-​law for her birthday. I ordered it on 11/​15/​2014. The delivery date was supposed to be 11/​24/​2014. That would be plenty of time to get the order together and delivered on time, right?
Well, what happened was ¹¹⁄₂₄ came and went. My sister-​in-​law was waiting for it at home all day and it never arrived. My sister-​in-​law called this store to save me the trouble in order to investigate and get a successful resolution. She informed us that the store offered nothing in the way of resolution and that we should call to get a refund. She explained that she had been waiting for the delivery all day, it never came, and the store had claimed that they had attempted delivery and that no one was home. The store claimed that they had left a note on her door that they had been there. She told us that there was no such note.
So, I called this store to see if I could get resolution. I got their voicemail (they are 3 hours ahead of us) and I left a detailed message suggesting that they deliver the arrangement and refund me the shipping and handling ($ 13.99). I called the corporate headquarters after that simply to speak to a live person to make sure that the message got through. This was ¹¹⁄₂₇ (Thanksgiving Day) so I didn’t expect any action until after the holiday, obviously. I did get an email saying that a case was opened to investigate my complaint.
I never heard back from them. I called corporate on Monday ¹²⁄₁ to follow up. They informed me that a refund had been issued. I went onto my AMEX account and noted that the refund was $ 13.99 less than what I was charged originally. They had refunded the price of the arrangement ($ 60+) but not the shipping and handling, obviously. That was ironic because the delivery never happened. So I called corporate back and opened another case to get the $ 13.99 refunded and I was told that if I didn’t hear from the store in 48 hours that I should call back.
So, today is ¹²⁄₃. 48 hours have passed and I had heard nothing. So, I called the store and spoke to a live person. I was informed that they would not be refunding the $ 13.99 because they claimed that they had attempted delivery. Someone is lying. My sister-​in-​law insists that she was there the whole day. Her doorbell works and she can hear it all over the house. Also she swears there was no note stating that there was an attempted delivery. She’s not a liar so it must be the store that is lying. I insisted that she was telling the truth and they insisted that their story was true. Whatever happened to «the customer is always right?» Well, that isn’t true for this store or its personnel. I informed them that I would be filing a complaint at corporate and that they had lost a customer forever.
Well, I called corporate and they put me on hold to call the store to investigate. When the customer service representative came back on the line she told me that the store will not be refunding the $ 13.99 because they attempted delivery. I explained calmly that this was impossible since my sister-​in-​law waited all day at home, had a perfectly functioning doorbell, and that she had no note on her door stating that someone had attempted delivery. The customer service representative said, «Well, I can’t force the store to refund the money.» To that I asked, «Is that how you treat your customers? That’s customer service for you?» I informed her that I would be calling AMEX to dispute the charge, that I would never use Edible Arrangements again, and that I would write this Unilocal review.
I followed through. I called AMEX and the dispute process was so easy. My money was refunded immediately and they will hold the store accountable. Now that’s customer service! That was so easy. It was over in less than 5 minutes. What a stark difference from the way I was treated at Edible Arrangements!
So, I am following through with this review to warn others to order from somewhere else. This store is horrible and obviously corporate tolerates this and offers no customer service.
This store and corporate has lost a once loyal customer. I will never use Edible Arrangements again and I would warn the readers of this review never to use Edible Arrangements.

Terrible customer service. I ordered an arrangement for Father’s Day and it was delivered to the wrong address. 1 block away. Now because the addresses are so similar mail gets mixed up between the 2 places frequently but when I called to let the company know my father never received the order and it was at the wrong address they refused to admit they made a mistake and said it was delivered correctly. Well if it was delivered correctly my father would have it and he doesn’t. Every day they said they would look into it and call me back and it’s almost a week later and NO CALL back.
Very unprofessional. They don’t care about customer service. The manager and assistant manager were rude and immediately defensive poor traits to have when you work in a customer service field. Order from another location and avoid this one at all costs

On May 10, 2014 my husband went into this location and placed an order for a dozen chocolate dipped strawberries. The order was to be ready at 9am the next day, Mother’s Day. My husband arrived at the store as soon as it opened on the 11^th. The person behind the counter couldn’t find the order. She processed a new a order and said to would be ready by 9:30. 9:30 came and went and my husband stayed in the waiting area. At 9:45 he went back up to the counter to find out what was going on. They couldn’t find his order AGAIN! He finally got his order almost 10am. There was an apology but no discounts or concessions.
On Tuesday, 5/​13, my husband submitted an online complaint. We received an email stating that the information would be forwarded to the store and we would be contacted within 48 hours if needed. We were never contacted.
So this morning, I contacted the corporate number. I gave the lady my reference number and asked why we never heard anything. She stated that the order my husband placed was promised for 9:30 and he received it. They never admitted any wrongdoing. The corporate representative told me to contact the store. I said obviously we weren’t satisfied with the stores response which is why we took it to the next level. She was rude, she interrupted, and might as well have told me where to stick it. She just kept repeating herself over and over, telling me to contact the store. Why have an online forum to file a complaint if you aren’t going to do anything? It was horrible customer service.
The strawberries were fine, but I can think of 100 better ways to spend $ 40. Do yourself a favor and order from Shari’s or even better, make them yourself. They make a killing for $ 5 worth of fruit and chocolate.

I had a great experience with this store. I ordered an arrangement for my mom for mother’s day. I got a call from the delivery person that day saying that my mom wasn’t home and he didn’t want to leave the arrangement outside, like I had indicated on the order. He said it was a little hot outside and the chocolate would melt. He offered to make a couple other deliveries and come back at a later time when she is home. I was super impressed by this customer service, especially on such a busy day :) My mom loved the gift and said the fruit was delicious! This was great for me because I am living out in California and it was the first Mother’s Day that I couldn’t be together with my mom. Oh and it turns out that my delivery person was actually the owner :) He was awesome!

A friend ordered a delivery for me for Valentines Day. Someone called 10 minutes before I came in the house from shoveling snow to set up a delivery for Sat, Mon, or Tues and to call the store number. I have been trying to reach them for 4 ½ hours and the line is busy or I am on hold for 30 minutes plus… never got anyone to pick the phone. OBVIOUSLY, they are understaffed and not a good representative for the brand. Will try to get my friend to cancel the order.

I just received an edible arrangement for my birthday that was ordered through this store. While it was a pretty display, the actual fruit tasted overripe and on the edge of spoiling. I called to inform them that I was unhappy with the purchase and was clear that I wasn’t asking for a new basket but that I thought they should now. The woman who answered the phone says — ‘Oh ok.’ No semblance of an apology or explanation. I won’t patronize them and don’t recommend that anyone else does either.

I’m only giving this place one star only because I have to. This place has the worst customer service. The person I talked to kept cutting me off and never let me explain my issue with them. She was rude and had an attitude. I will never order anything from edible arrangements ever.
The customer service team corporately is awful as well. They take no accountability and pass you off to the store. You call the store and they don’t want to help.
Stick to flowers or fruit baskets. This place could care less about cust. service.

I have ordered from this store twice in the last year. Each time I walked in for my order. The front desk staff were not very courteous and seem to give conflicting informaiton. Recently I called to place an order as I just had surgery and could not go into the store. I had no idea the person I was speaking with was the Store Manager. She was very unprofessional and rude. You would believe she was doing me a favor to look up a previous order as a returning customer. I WILL NEVER return to this location EVER again. I would NOT recommend my worst enemy to go there or call and receive the reception I did over the phone. The fruits may be fresh and I have always received laudatory comments from folks whom I have gifted these arrangements. I called another store and the experience was remarkable and it was an employee. She knew how to speak with customers with dignity and respect. If the leadership in the White Oak store do not excel in customer service, how can the staff do anything differently. The entire staff need some customer service training and new managment! AVOID, AVOID, AVOID!!!

I’m giving them one star because the fruit was very pretty and tasted good. But the rest of the experience was so awful that I will never be back!
I’ve been to many other Edible Arrangements stores, and I’ve never had a bad experience, so if you’re interested in getting something from this store, I would recommend going to one of the other stores in the area.
It took me several days of calling to place my order because this store closes several hours earlier than the website and sign on the store says they do. I finally tried calling around 11am and sat on hold for over 30 minutes before someone picked up the phone and took my order. The only reason I was trying to so hard to place an order at this store is because I had bought a Groupon for this specific location.
My order was ready by 11am the next day, which was nice. However, when I came to pick it up, I was greeted with an even worse attitude! I didn’t have any cash on me to pay the taxes (and was never told that the store didn’t accept credit cards), and the person working the front desk, Susannah, was incredibly rude and downright mean. She actually called in the person from the back room, and the two them literally yelled at me about me not having cash. I was finally able to find an ATM and pay the taxes, but by the end of that I was ready to just get the hell out of dodge, and have people stop yelling at me for doing something completely normal (not carrying cash).
I would never go back to this store, but I’ve had great experiences at other Edible Arrangements stores, so I recommend using one of the many other stores in the area.

The aroma of fresh fruit hits you the second you walk in the door. I have never ordered a fruit arrangement before, but years ago I had sampled fruit from one of these places in the past.
This store is really not much more than a counter front place for ordering arrangements to give or be delivered locally.
I picked up a six pack of fresh cut fruit dipped in chocolate: bananas, green apples and strawberries. They were all delectable. I did share one piece with a friend so I wouldn’t appear to be too gluttonous.
I would order a bouquet from here if I had a special event going on. Some of their arrangements start at just $ 34.00, but for $ 15.00, a sweet six pack of dipped fruit makes a great hostess gift. Hint. Hint.