DARCARS Lexus of Silver Spring

a new rx didn’t start when we tried to test drive it. another one had a liner that was peeling off. in negotiations, their first offer ended up being above MSRP. i don’t think they are serious about selling cars here.

LIERS… LIERS… worst customer service ever I had specially once the sales is done
I had experience with more than five different dealerships and this is the WORST by far, customer service are so bad, sales are liers…
I recently purchased a car, they provide me with only one key, promising that the second key will be in the mail in few days. never happened and spend hours over the phone with hundred excuses and the end, they need me to come and pick it up since they are busy enough and cant send someone with the key and program it…

C. J Radfar, Christian, Mathew this guys are amazing. Excellent customer service personnel and ***** (5star) technicians. Ask for them and your car will get «new life».

Ask for Jonathan Durfman. Hope I spelled his last name correctly. He is awesome. From start to finish this guy took his time and explained all my options to me. Being anxious about car sales man, Jonathan took all my worries away. He was honest upfront and completely respectful of my wishes. Left dealership with my dream truck. 100% will be returning. Sending my sisters also.

A highly frustrating experience. Had an appointment for service that I was told would be done by 4 including a car wash. The service person came out at 4.05 to tell me the car had the service completed over an hour ago but was waiting to be washed and would take at least 30 minutes more. Spoke to the «manager» Mike who was borderline rude and thoroughly unhelpful. I guess repeat business is not what they are looking for — my lease is ending soon and I won’t be back to purchase my next car from them.

Darcars Lexus of Silverspring gave me the most wonderful car buying experience that I could have possibly asked for of all time. Because of Stephanie New and her wonderful team here, I am the proud owner of my baby, Ladybug, who is an IS250, at the age of 23 (She was an early birthday present to myself). I bought her last week, so I am a tad bit late with my review because Ladybug and I have been going on a plethora of adventures, but here it is!
Let me start off with my wonderful executive sales consultant, Stephanie New! When I walked into the dealership I knew exactly what I wanted and what I did not want, and I knew exactly how much I was willing to spend (since this was my first big girl purchase). I have to admit, I was a bit picky with every detail, including the color, the age of the car, and what gadgets it had inside. I figured that if I was going to treat myself, I might as well spoil myself silly, and she made sure I was able to do just that without coming close to blowing my budget, and GUESS WHAT??! She got me in a LEXUSSSSSS! I honestly did not think it was going to be possible, but she made it possible, and I have not been this happy about something in a long time! She was extremely knowledgeable about every car I showed even a little bit of interest in. we test drove quite a few cars because I needed to find the smoothest ride, and she was very honest when it came to my expectations. I am so appreciative of the amount of work she put in to assure that I left as a happy customer!
BUT THAT’S NOT ALL! Stephanie did not work alone, there was a whole team of wonderful people standing behind her who I also got to meet and work with! Let start off with Billy Karagiorgis, the manager. He was just great with getting me pumped up and doing all of the background stuff and running my numbers to get me into Lady Bug! Next, I met Chris Morris from finance! He had to keep me seated long enough to have me sign all of the papers so that Ladybug could actually be mine, which was definitely a difficult task because I was bubbling at the seams with excitement and kept asking if we were close to finished because I wanted my new baby. He was really calm and made the process as speedy and organized as possible, not to keep me waiting any longer. He wanted to see me drive away in my baby just as bad as me. He explained everything in detail, so I knew exactly what I was signing and made sure I knew about all of the additional perks I could have as well. The third person I met was Kevin Pitamer, the technology specialist. Once, lady bug was finally mine, he sat in my car with me and made sure I knew exactly what each and every button did in my car before I drove off of the lot. We also went for a quick spin so that he could make sure that everything was adjusted to my liking in the car and that I was definitely comfortable before I took my baby home. One of the last people I met there was James Pak, who just really got excited and beyond hype with me and my new purchase.
When I saw my IS250 sitting in front of the shop, sparkling in the sun, with a huge bow on top, I just knew that I had made the best decision for me, and I could not have been more elated! I was with this wonderful team for only a few hours, but they feel more like a family. Everyone in the entire dealership seemed happy for me and my new purchase. The experience was just out of this world!!!
Thank you so much everyone!

Still a terrible business with her poor customer service. I had a battery warranty with them and they pretty much didn’t honor it. I called and they said all the mechanics left (during business hours) so they couldn’t help me. On the phone they definitely have an I don’t care attitude. Go elsewhere.

I just purchased a used vehicle from Lexus of Silver Spring and compared to my previous purchase experience, this was a breeze! Stephanie assisted me the entire way through the process and I’m beyond amazed and overjoyed with her professionalism and customer service! She dedicated her time to assisting me with what seemed to be a nightmare and she turned it into a dream come true. The entire staff that assisted me were very professional and showed a genuine interest in helping out and they made this experience such a wonderful one.
I give the staff and the establishment 5 stars all across the board and they can count on me to refer everyone I know to them.
–One very happy and pleased client–

I recently purchased a used car from Darcars Lexus of Silver Spring. Kevin and his associates went above and beyond to make it one of the best car buying experiences I have ever had. I would recommend this dealership to anyone who is looking to purchase a car.

I recently purchased the car from Darcar Lexus of Silver Spring. I was very very pleased with the service the dealer provide as well as the price they offered on my trade in and the new car.
This is my second purchase at Darcar and ²⁄₂ I was very happy with it. I live about 50 mi away but I would definitely come back for my next car as well in two years as I am planning for one.

What a disappointment. I went to the previously owned section of the dealership to check out a 2011 Mercedes E63 with 20k mile. I originally inquired about a week prior and was unsure if I wanted to make the trip out. I live a sold hr away. A few days later I received a call from the dealership asking me to come in have the VIP experience. So I made the Appointment. I arrive, and find the car filthy, outside not washed, the interior with trash and receipts on the floor and in the truck more trash and wrapping bows. Apparently someone used the car over the New years weekend, and just trashed it. In addition the car was on fumes, I mean NO GAS, I could only drive about a block because I was afraid I would run out of gas. The car was not represented well, the salesman stated it was mint, the front wheels had curb rash and the rear of the car was hit!
What a waste of time.

My wife and I purchased new vehicles from Lexus of Silver Spring in December 2015. This is our third time shopping together at this dealership. Our salesperson, as always, was Alex Abbaszadeh. Again, the visit went perfect, and most important… quickly. While we waited, we were constantly checked on. We were both more than pleased with the vehicles and the deals we received. Thanks Alex! You will definitely see us again.

I have dealt with this firm since 2003.
Always good service and customer care. My wife was a teacher and the service manager lived near her school. He would pick up her car at the school, leave her a loaner and deliver the car back next day. Now that’s service.

This dealer really rose to the occasion in the recent purchase of a used car… I’ll just say that we should really have no business buying a car from a Lexus dealer, but they happened to have a good deal on an SUV, of a make/​model that is, let’s just say, ‘beneath them.’ Regardless, we were treated with the utmost respect and service throughout the process.
They get 4 of 5 stars as there were a couple small things w the car that were not ideal and they couldn’t help us with, but they were extremely helpful in providing service and assistance to us for the big things. …and always with a smile and while being polite.
We worked w James P. and the next time we’re in the market to buy a car, I will definitely check in w him to see what we can do!

Can’t really say enough about Alex & Matt at Lexus of Silver Spring. Traveled all the way from OHIO to get my 2015 GS 350 w/​F Sport and it was absolutely worth it. I consider myself a very «studied» shopper when it comes to the process of getting a new car and these guys flat out get it and make the buying experience seamless for the consumer. If you’re in the market for a new Lexus and want to be treated like more then a number these are the guys to go see. Thanks again!

Dropped my car off to get a routine service job and the technicians did and amazing job. The customer service was impeccable and their level of follow through was exceptional. I would recommend this location to any and everyone interested in purchasing a Lexus or with a Lexus currently.

Stood around for 10 minutes but not a single salesperson helped me with my purchase. I will not be buying my car here.

This review is for Kiscott Ganu, Pre-​Owned Sales Consultant! His customer service skills is superb and his knowledge of the Lexus is truly impressive. Above all; he’s a real consultant who listens to your needs and provide recommendations to fit your lifestyle. #knoxapproved

Avoid this dealership! The one in Rockville is so much nicer and professional! We drove almost an hour to get here (the silver spring location) in pouring rain, called ahead and left them our number, and then they decided to close early and we drove here for nothing. Seriously, this means almost 2 hours of unnecessary driving because they couldn’t be bothered to actually stay open until the official closing time or call us to tell us they were skipping out early. The sales associate was also rude and scoffed when over the phone we politely asked to look at a car with a particular feature advertised on their website. When you pay this much for a car, the dealers should make even more effort to be respectful and professional! We are not going back to this dealership.

AG is the best service advisor on staff. Very knowledgeable and upfront about vehicle safety and repairs. Also he is just a cool guy. Definitely makes me feel like I’m valued whenever I’m in for service and takes time to make a personal connection. Look forward to talking to him every visit.

This review is for «AG», Anggiat Napitupulu who was our service rep for about a year at this Lexus dealership. It was honestly a rare pleasure to work with AG whenever our car needed service or if we had questions on the maintenance of our IS250. He was always very personable, honest and upfront about costs of service and setting expectations for when our car would be ready. Almost every service rep at any dealership is just going through the motions and dry… I can honestly say seeing AG was like seeing a friend.
As for the service itself… I care more about making sure our car is serviced properly as opposed to speed, but I was always impressed with this dealership turnaround. Our car was always available to be picked up same day for regular service appointments. Never had to return the car for a problem that wasn’t fixed the first time.

A.G. has been an excellent service provider since I have been a customer since 2010. He always ensured my rental car was ready upon arriving, informed of the progress of my repairs, and ensured I get value for the maintenance and repair for my 2009 Lexus. At 110,000 miles my car has never given me any issues and has been very reliable for the past 6 years and A.G. has definitely been a valuable part to my overall positive experience of owning a Lexus.

Tony Kerney is the best Service writer in the Business for Lexus of Silver Spring, MD
I drive back to Maryland just to get my car serviced professionally at this location. My oil change and service is over $ 105 but the service and effectiveness is so worth it.
I appreciate Tony Kerney because he is professional and also very thorough.
I wish he was the actual Service Manager he deserves the best rating and Lexus needs to have more employees like him.
5 STARS!!!
Thanks Lexus of Silver Spring for hiring a hard working man.
More improvement is needed for other Lexus locations with customer service and professionalism.

I had an excellent experience at Lexus of Silver Spring. My agent, Alex Abbaszadeh, worked wonders to get me out of my old car. He knew what I would want before I arrived. And he, Trevor, and Chris, made the paperwork portion of the process go as smoothly as possible. I’m having the most fun I’ve ever had with a car, paying a few dollars more than what I was paying previously. Thank you.

This review is long overdue and is about the quality of service I have experienced for the last 2+ years at the Silver Spring Lexus dealership provided by Anggiat (A.G.) Napitupulu. (I have no experience buying a vehicle from this particular dealership).
AG has been my go-​to person for my service appointments, and I could not ask for a better experience! He is always positive, upbeat, personable, clearly loves what he does & is a natural at customer service. I feel that AG cares more about my vehicle that I do & that he is looking out for my best interests; his recommendations, as he has been proven over the years, are always on point. Thank you!

I am extremely unhappy with their service.
The car came to their dealership because of a coolant leak.
They wrote up a bunch of oil leaks, which the car did not have. $ 4,200 worth (front seal, rear main seal, valve cover gaskets).
I used to be a fully certified auto mechanic, so I would know if it was leaking oil.
I always look under the car for leaks. That’s how I knew it had a coolant leak.
I thought it might be the water pump, that’s why I had it towed to the dealership.
They said they pressure tested it and there were no coolant leaks.
They said I overfilled the coolant overflow jug, which I probably did.
A week after it leaves the dealership:
The coolant jug was completely empty, and the radiator coolant level was about one inch low.
So, there is a coolant leak somewhere. I think it’s probably the radiator.
The car has 157,000 miles on it, so they thought it was ripe for writing up a big estimate. They should have really concentrated on the problem at hand, and not try to cash in on things that weren’t wrong.
The place is ALL about the money.
I will never take my car there again, or buy another car from them.
Added on 12÷17÷14 at 2:54 pm.
No thanks.
I can get a RX300 radiator shipped from Amazon for $ 112.
I think I’ll just replace the radiator and go from there.
So, I paid $ 145 for you to tell me I need to spend an additional $ 4,200.
Another thing that is very strange: Our transmission went out on 12÷7÷14. Just a couple of weeks after it was in your dealership.
It makes me wonder if somebody at the dealership did something to the transmission out of spite, since we didn’t go for the $ 4,200 worth of repairs. I can’t prove it, but it does make one wonder.
I don’t want anything else to do with your dealership.
I’m an honest person who is willing to pay for honest work.
Sometimes people try and be greedy and slick, but it ends up backfiring on them.

I’m so disappointed in myself because I had a post up here previously about the issue I had with them then to have the manager basically come threaten me and I’m the customer about posting something on this website I didn’t even have my car for a for two months and its a used car matter of fact it’s the old 7 es 350 the car is not even 10 years old and I’m already having problems with it I feel so used and abused right now they sold me all these dreams and I expected more from this than a top brand licensed dealer I guess I would have been better off going to a third party dealership because I honestly feel this is unacceptable and not to mention instead of the manager comforting me making me feel appreciated he wants to throw up in my face how he bent over backwards for me if anything his workers bent over backwards for me he did nothing because the issues that I had I shouldn’t had to go to 3 or 4 different people it should have been corrected just with the manager that I spoke with and my family buy their cars from dARCARS as far as my grandparents and my aunt well they better than me because I know better now I will take my money elsewhere and I let them know that I wanted to be a long term business partner with them I planned on buying another car and 2016 or 2017 but I guess because I didn’t spend thirty thousand or forty thousand dollars on a car this is the type of treatment you receive but it shouldn’t matter if I spend five ten fifteen thousand dollars I’m still a customer and I purchased a car off your lot you fool me once shame on you but you won’t fool me twice because then it would be shame on me but I learned my lesson and I’m a man of my word I’m going to give me another car between 2016 and 17 I promise you that