Community Radiology Associates

I have been using Community Radiology for the past 18 years but today’s appointment was a horrible experience!!! I waited an hour and a half to be called to the back for my scheduled appointment. The receptionists were rude and unprofessional. Once I finally made it to the back the tech explained my procedure. I told her that I was scheduled for my annual mammogram. She told me to just put on the robe because they were behind schedule. I explained that my goal was to live and to be able to get an early detection if I was ever faced with breast cancer– not receiving the wrong test because of their poor scheduling! She abruptly asked me to return to the waiting area! Once I followed up w the receptionist she tried to convince me to leave because she didn’t know if she could fit me in! I explained that I had already waited over an hour and I would wait another hour if it meant saving my life! The only positive aspect of this appointment was Theresa– the young lady who actually did my mammogram! She was the only breath of fresh air about this experience! I will never return to the New Hampshire Silver Spring location AGAIN!

Had a pleasant experience suite 105, receptionist was so helpful even help me make my appointment the same day to have a Ultrasound jn suite 100 I definitely recommend this location waiting time 20 minutes on a Saturday…

*****(this is the 3^rd time i’ve left this review. Unilocal keeps deleting it because they think this is the wrong location since there is another nearby. Unilocal is wrong. this 11 120 new hamp. ave. location is correct. i’ve even email Unilocal the photo of my receipt w/​the address from my visit!!!
hey Unilocal = buy a clue. there can be 2 locations. think of it as though it were a subway shop…)*****
i have been here a few times. i recently had an ultrasound at lockwood dr. there is always a packed waiting room = 20 – 30 people! tip: i suggest you make an appt at 888−601−0943. they can’t connect you to the specific location, but they can make an appt. that said, it was 45 min to wait even though i had an appt. squeaky wheel = i asked after waiting a while and mentioned that i had an earlier appt and that i’d have to reschedule as i had other appts to go to and i know that they needed about ½ hour to scan me… i got in w/​in 5 minutes!

Sitting in the waiting room, a lady about 70 is obviously seriously uncomfortable. She calls out numerous times to the front desk person who ignores her. Finally the 4^th time the lady says she can’t hold it any more. I realize now the lady must be having a sonogram and has consumed
much liquid. She stands with her legs tightly crossed and fists clenched. The front desk person rudely responds saying over and over «she has your paperwork.» Clearly caring not in the least about this patient. When the woman says again she can’t hold it the desk clerk responds in a dismissive and scolding tone «you can go but you have to drink more water.» This is so uncomfortable to witness and it
appears others in the waiting room are uncomfortable as well. My heart goes out to this lady who has suffered this indignity in such an open environment. Shame on you all. You are not professionals and you clearly don’t care.

Community Radiology is inept and rude. They make it very hard to get results, let alone get them to your MD. They could not work the MRI when I took my son there for an MRI of his knee. My family and I have been sent there many times over the years. Every time is a fiasco. Every interaction with this company has been a nightmare. Thankfully our orthopaedic practice recently advised my family member to avoid it. The doctors are getting wise. Washington Radiology has been fabulous and has caring contentious employees.

Went in for a sonogram. Of course it was very uncomfortable, painless but very uncomfortable. The tech was very sweet and welcoming.

I can not understand why one has to spend 2 and ½ hours in this walk-​in X-​Ray Community Radiology to have an x-​Ray which took at maximum 10 minutes! I also do not know why you have to sign in and watch other people who signed in much later than you get called in while you just sit and sit and wait to be called. It’s totally inefficient as a service facility where YOU are paying — it’s not a free clinic! Community Radiology must have better administration and more efficient office management. Totally dissatisfied! Who can we contact to report such a poorly run office? They do not care about the customers because if they did one would not have to spend 2 and ½ hrs for a simple X-​Ray.

Had an appointment scheduled at 4. Arrived at 3:45 and drank 16oz of water as asked. They didn’t take me until 4:55. Very unprofessional

I was scheduled to have a sonogram and instructed to have my bladder full at the time of the appointment 9:30. I drank 3 pints of water starting at 8:45 as I had been instructed by the person that made the appointment. At 10:00A.M. I asked the desk clerk when will I be called back because my bladder was full. She checked and told me that they were running behind and I would be seen at 10:45 A.M. I told them that I needed to relieve my bladder and, I couldn’t wait until 10:45. Needless to say both toilets were in use so I had to leave and drive home in total discomfort. I had three test scheduled for that day, I only did one test there. I will never go there again.

For routine screening I use the Community Radiology in Leisure World Plaza. They don’t do CT scans so I made my appointment in the White Oak facility. The staff was pleasant. There are two separate offices in the building on the ground level, one for CT scans and x-​rays; the other for MRIs, Dexa scans, etc. I checked into the wrong office but was easily directed to Room 105. I was checked in quickly. They were fairly busy but I was called in at my appointment time of 11:15. I was out of there by 11:25. The main reason I wouldn’t give them more stars is the parking. It’s not their fault but the lot is crazy busy. I’ll stick with Leisure World Plaza for my routines because of the parking even though I’m closer to White Oak. Someone said it a shady area, but I’m not seeing that at all. There’s an Office Depot and State Farm on the ground level and other offices on the upper levels. Was impressed with how quickly I was in and out, just not the parking.

I signed up for the Unilocal app just to leave this review.
I’ve been to several other CRA locations over the years; however, this was the first (and last) time I’ll be here. My new Dr. ordered me here for a supposedly quick ultrasound. When I checked in the receptionist advised me that a room was blocked to hold for me since the RX said the test was to be done STAT. Im now 2 hrs and 15 mins into my wait with no end in site. The waiting room has emptied and filled back up again twice and the only answer I can get is that I’ll be brought back as soon as they can. Needless to say I’ll never be back to this dump again.

I came here for an MRI for my knees. I hadn’t read the reviews prior to arrival. My appointment was at 6:30 but I was asked to come in by 6 so I arrived by 5:30. I signed standard forms and waited to be called. When I submitted my forms the receptionist didn’t say anything so I asked if I should take a seat and be called. She said yes (the staff was very into the Game show playing on tv instead of customers.
Secondly, this place is in a shady area but I had physical therapy in the building before and their services were good so I gave it a shot.
The wait wasn’t TOO bad and once I was called it went quick. The person operating the machine is far more customer service friendly than the desk girls.

I was sent here by my primary physician for a mammogram and ultrasound after a recent health scare. It is right off the beltway so it is easy to get to. There was plenty of parking for the office building (which is just past the mcdonald’s on New Hampshire in White Oak).
When I called to make an appointment, the receptionist gave me a hard time about scheduling a mammogram because I am 31. She repeated several times that they are for woman over 40. I kept replying that my primary physician referred me for one and disclosed everything about how it was a diagnostic exam and not a prevention screening. I was finally able to make my appointment for 2 pm the following Monday.
I arrived at 1:30 for my 2 pm screening and promptly signed in. I had to wait about 20 minutes to actually check in with the receptionist. In the meantime, the guy next to me told me he had been waiting for an MRI since prior to his appointment at 12:45pm. I was called back for my appointment at 2:12. After changing, I was met and lead the room with the mammogram. I repeated why I was there and she told me the system said it was just a prevention screening. She had to change it in the computer system, but that it was a new system that she didn’t know how to really work yet. So we moved to another room, in hopes that the new system wasn’t working and talking to all the computers, so she made the change in the other computer and off we went. After all the pictures, I was sent back to wait in the changing room for the ultrasound tech around 2:30pm.
At around 3 I got an update on what they saw on the film and that the ultrasound office was running behind. I was finally seen by the ultrasound tech at 3:30. She apologized and explained that the whole office was behind because of the new computer systems that no one was yet fully trained on AND that they schedule everyone 15 minutes apart. According to her, 15 minutes isn’t enough time to do all the screenings that need to get done because some require more elaborate work and others are complicated by the patient’s other medical issues. I was finally out of there around 4:30pm.
They take walk-​ins as well as scheduled appointments. You might want to try and get a really early appointment in the morning so that they aren’t hours behind. Oh and that guy next to me needing the MRI, he was finally taken back at around 3pm.

To any patient who considers their time to be valuable, don’t waste your time at Community Radiology. Find some other place for your radiology needs because this outfit is more interested in making money then they are about the individual patient.
I was on time (I arrived at 11:00AM for my 11:30AM appointment) but wasn’t called back out of the waiting room until 11:45AM. At 11:50, after changing in to one of your gowns, I was told that the appointment before me arrived late and that I wouldn’t be seen for another 10 – 15 minutes. By the time I would have gotten in to the tube I should have been done and heading back to work. Your team’s choice (yes, they made the choice) to see a late arriving patient just cost me an hour and a half of leave I can’t afford to take and I still don’t have the MRI my doctor needs because I had to leave to get back to work on time.

I would like to point out the excellent care that the staff provided on 08/​15/​2013 during the evening for my mother who fell and injured herself. She visited this facility for a series of X-​ray studies ordered by her physician. The facility was easily accessible, clean and organized. The staff was very professional and attentive. Instructions on the required paperwork were clear and concise and we did not have to wait very long at all. The X-​ray studies were performed and results were provided to the ordering physician promptly in less than 24 hours. This is consistent with previous experiences that I have had with this location over the previous years. Too often we as consumers forget that the nature of facilities such as this will have variable wait times due to the volume of patients that are there prior to our arrival and the complexity of medical issues and studies requested for each patient being evaluated. Of course I shall use this facility again as the need arises.

Worst diagnostic experience to date. It gets two stars because the test did get done, but really?
Waited more than half an hour to *check-​in* and 15 minutes to see a technician for a 3 minute test.
The receptionists were polite but incredibly slow. More than 30 minutes to check in 3 patients with no complications of paperwork? Inexcusable.
My tech was cold, disinterested, and slow. For such a quick, personal diagnostic, she made me uncomfortable, afraid, and it took far too long.
I will change doctors rather than be sent back there.

Two visits, two miserable experiences. I’ll be yelling at the doctor who sent me here. I think they simply need to train the techs to communicate and track patients better so that they aren’t sitting for 2.5 hours in a paper gown waiting and looking for someone to ask what the heck is happening. Pretty much epic fail.