BMC Clower Heating and Air Conditioning

I can’t say enough great things about BMC Clower. As a real estate agent, I am always looking for reputable contractors to recommend and am frequently let down by people who make promises and don’t deliver. BMC Clower are honest, fair and knowledgeable – which seems to be a rarity in the HVAC industry. I just used them personally on my own home and they installed one of the most energy efficient heat pumps available and did an incredible job. The previous owners of our home screwed everything up with the HVAC so that the zoned systems were completely unbalanced and running all of the time. Our heating and cooling bills were ridiculous because our systems were running CONSTANTLY. John (the owner) of BMC Clower came out, assessed our system and came up with a plan that revamped all of the things that were wrong with the prior installation including leaking and improperly installed ducts. He listened to our very specific needs and saved us a ton by showing us how just one Lennox system with electronic dampers could be zoned to do the work of two units. Our system is now zoned and programmable so that rooms of the house that are unoccupied during the day or night aren’t constantly being heated/​cooled. In addition, the system fan runs at any speed (from 0−100%) when necessary instead of a typical hi-​lo speed system. Our savings were instant once the system was up and running. John’s staff even handled all of the rebates that we were eligible for. We received our $ 1300 Lennox rebate before the system was even fully up and running! I will also mention that we got estimates from several other companies – some good, some bad, some from people that seemed completely clueless and one from a company that wanted way too much money. BMC Clower wasn’t the cheapest but they were the best by far. We’ve had several HVAC systems installed in the past (in 4 other homes) and no one has come close to the quality of the installation of BMC Clower. I also want to say that the technicians, Kenny and Matt, were super nice guys and hard workers. I noticed that someone posted a negative review based on the fact that they were late or missed an appointment. Really? Come on… judge a company on their work not because they ran over with a customer and missed an appointment. Trust me… they’ll stay longer at your home to do the job right if it means being a little late to the next customer. There are HVAC companies out there that do a good job servicing systems but John and his team know so much more about how to properly install a system for maximum efficiency, air flow and static pressure. I hope this review helps when choosing an HVAC contractor. You will not be disappointed in BMC Clower!

Bravo to your team, specifically your tech Joe York! Joe solved a problem that two other plumbers/​electricians and a contractor were unable to solve in 30 minutes! Thank you for saving my AC system while also being so courteous and timely!

The technician came late on a Saturday morning. No phone call. I was subsequently told by a customer service representative that technicians may come late if they have child responsibilities. In the absence of receiving a phone call, I do not know if this was the technician’s issue. Nor do I know if he made a sincere effort to get to my home in downtown Silver Spring, (a mile from the main office), by 8:00 am. Working night shifts, taking on the responsibility of being ready to go at 8:00 am was burdensome to me. I did not feel appreciated for my effort and neither did I feel respected.

Cannot begin to thank BMC/​Clower Heating & AC enough for their quick service and helpful staff. Woke up yesterday to a frozen unit outside. Called their office at 730am and Sarah was so helpful and followed up with me twice during the day to see if the unit had defrosted so she could send a guy out. Joe was here by 230pm once the unit defrosted and diagnosed the problem. Parts have to be ordered but we are assured they will be in and the unit will be fixed before the end of the week. Also told us how to use our heat pump if needed in the meantime. Great service and most importantly great customer care. I highly recommend BMC/​Clower for all your HVAC needs 301−562−9001