Babies R Us

I was pleasantly surprised this past week during a visit to this BRU location. I had been here a couple times before, and had a completely neutral experience.
This past week however, I approached the customer service desk on what looked like a slow Monday. I had some returns to make for various reasons (duplicate, wrong item, etc) and I was worried it would be confusing for all parties involved. Instead, the young lady at the desk handled me like a pro, working through each issue with patience and a positive attitude. In addition, while she stepped away to check something on a computer, I was approached by 3 – 4 different employees asking if I needed assistance. Each of my issues was resolved in a timely and clear fashion.
I do want to note that in the past this store has seemed light on merchandise, with not many items to try out, or items that are out but without batteries. This go round, the store was in much better shape, so I hope they are able to maintain that. It’s the only BRU for miles around, so having a massive stock on the floor is super important.
Keep it up!

I had to wait several minutes in line, because someone was price checking every outfit they were looking at. I think they had a very limited budget, which is understandable, but another cashier should have been called. Several employees walked by, made eye contact, and kept on going, if not stopping to chat with the cashier for a second, then going about other business. think the cashier lady was a manager or supervisor, because she was great with talking through everything when it was finally my turn.
Prices didn’t blow me away… If anything, they are higher than other places /​online competitors.
We have used the baby registry at this location, but it was many years ago.
The formula I came in for was very well stocked, and I actually grabbed it from a secondary location, and end cap that wasn’t priced, but full of formula.

Fantastic customer service! I came here yesterday to get a gift for a baby shower this week. The very friendly staff helped me find the registry and showed me where I could find some of the items still available for purchase. The store is huge and has an extensive selection. Couldn’t have been happier with my experiance here.

At this particular location products are at times on wrong shelves/​mislabeled. Very few staff are knowledgeable about the products, lines are always slow. Online store is miserable. Before Christmas I ordered 4 products online: one of the products was canceled by the store shortly after ordering it because they sold out of it after I ordered it; two more products were put on hold because they were on back ordered (which I was not notified of until after I placed the order and even then they gave me no timeline of when I could expect the products); and the fourth product that I did receive did not match the product description and pictures that were posted online about the product. I called the company to talk to manager to ask for assistance with this dismal experience. After being on hold for 10 minutes I left a message for a manager to call me – they did not. I then used their online web form to ask a customer service representative to call me. The company instead emailed me and did not address my specific concerns and questions. When I wrote back to them I got an auto reply that said due to the holiday season and heavy customer volume it would be 10 days before I would receive a reply. I never heard from them again. I will never buy from then again and recently dissuaded my sister from registering here. Furthermore, Target sells many of the same products as Babies R Us/​Toys R Us and they are cheaper.

Empties babies r us store you could ever visit!
I visited this store to buy Pampers Swaddler/​Baby dry #4 and Pampers sensitive wet wipes. None of them existed on the shelves. So I hunted for an associate all throughout the store. When I found one and before I could say anything he held his index finger and went back to the back stock room. Smh waited for 10 minutes and he came back out. I asked for his help and his response was «nobody came out to help you?» And he yelled to the back stock room «Rodney!!! Client needs help.» And walked away. 10 more minutes, Rodney came out to help. He was able to find the diapers in the back and no wet wipes 808 count.
I had a coupon for Dr. Brown Baby Love bottle, and I looked everywhere and couldn’t find it. Then I asked a cashier walked by and she said «at the cash wrap» and walked away.
I’m just concerned how unhappy their associates are at work.
Anyways, I’ll probably order online or come in if I really have to as this location is the closest from home.

Good selection and prices. Cashier has no manners or customer service skills. She crammed my purchases in the bag without any regard and some of it dropped on the floor. Luckily I checked my bag and retrieved the lost item from the floor. Teach your cashiers to act like the care about what they are doing. I spent almost $ 60 in the store. I don’t want my carefully chosen merchandise shoved in a bag like it is trash.

Came here for the first time and the store wasn’t as bad as I expected. Associate was helpful w a return sans receipt (baby shower gifts). Another associate didn’t know what rattle socks were… the store however was not cluttered. I do wish the bouncers and swings were demo ready! The store is definitely very dusty but its kind of a warehouse so it’s to be expected. They don’t have fliers in store anymore so bring your own coupons from your email. They carry rockers here that are demo ready. I’ll be back.

Do NOT register at Babies R Us or Toys R Us. Sure — they have a lot available for newborns, infants, and babies, and if you need it and buying it for your child, that’s one thing, but i am writing to warn you about the registry.
Horrible policies regarding exchanges and returns. I asked the right questions (or so I thought) before signing up, and I still got f*d. Not fair. It’s not even technically money out of my pocket (it is the money my friends and family spent on gifts), but it still makes me so mad.
I come in with actual proof of how much someone paid for something and expect that same amount back via store credit. Does that sound crazy to you? I repeat — full proof which they actually pulled up on their computers with name address credit card info and everything! My only alternative was to keep these items, but that’s why I was returning /​exchanging — I had too many doubles! Please do not register here. I know it is tempting, but until they change their policies, do not give them your business via baby registry.

I don’t have a car so I have to do my entire registry online — and the process has been so frustrating that I’m throwing in the towel and going to another store.
When I sort baby clothes by age, it still returns items that are available in sizes I am not looking for — and I can’t tell that until I click on that item. Many are completely unavailable clearance items that shouldn’t be listed at all. Most can only be shipped to home, which is not the option I want for a baby shower! (No one wants to come to a shower empty-​handed, even if they can say «it’s in the mail.») Needless to say this has been a complete waste of time, something that women in their third trimesters do not have a lot of.

There is a reason why I prefer Buy Buy Baby over Babies R Us … The store is dirty, messy and the customer service desk cashiers always have an attitude. This store never and I mean NEVER tries to work with the customer. They always make excuses as to why you cannot use a coupon. Prime example is that I pulled up a coupon email from Google which stated that Babies R Us was having a sale… specifically the email came from Google ads but it was a Babies R Us coupon. Now the Supervisor says I cannot use the coupon because it came through a Google ad email??? Really lady? That’s about the most absurd thing I have ever heard .
2^nd … I purchase a glider and after the fact once I arrive home i check my mailbox and since I am a «VIB» member there is a coupon there for 20% off nursery furniture or one full priced item. I return the next day and I am quickly turned away saying that in order for me to use the 2I0% coupon that I have to fully pay for the item which I then agree to do. After I agree to do so Customer Service desk again changes things and says that I have to wait until the item arrives to the store to fully pay for it and they can apply the coupon. So I then just ask to cancel the order and buy it again… that’s a big negative … they then say that there is a 20% cancellation fee??? Seriously ??
Lastly … In a day when there are 10 people waiting in line. guess what, There is only one register working! The line continues to back up and finally a register opens up but guess what? The supervisor argues with the cashier in front of everyone as to why she should have taken her break sooner. Very unprofessional …
This place needs serious overhaul ASAP!

I wasn’t even out of my white dress before family members started asking me, «When are the babies coming?» Therefore, if you’re any kin of mine, please do not take this review as a hint. There’re no buns in the oven… At least not in mine. Newlyweds are just getting preheated! Leave us alone. They’ll get here one day. Lol!
Now on to the review: Babies R Us is not cute. The backwards R doesn’t make cute. The fact that it caters to babies doesn’t make cute. Happy little songs throughout the store also do not make it cute. It’s way too big, kids are screaming in the aisles, and frankly the disorganization makes it sort of scary. Nonetheless, Babies R Us is unavoidable if someone you know is having a baby shower. You just have to put on your big girl panties and get ready for battle.
What I’ve found that has made it easier? Ordering online beforehand for in-​store pickup. Yes, you will have to wait in the super-​massive customer service line, but, in the end, it’s worth it because you won’t have to go through the messy, humongous store that will make you want to poke your eyes out.
Another reason Babies R Us gets two stars instead of one is because of the free wrapping paper. Yes, you can buy the really fancy wrapping paper at the store as well, but I mean, it’s wrapping paper! Who really cares or gets attention for it have the time? You just rip it off and throw it in the garbage. It’s a gift that matters! The free wrapping paper is just beyond the registers and it’s sort of cheap, but it does the trick. There are tape and scissors there so you don’t have to sweat it.
If you are going to a baby shower, I recommend ordering online and doing a pick up during the week. If you going to Saturday like I did, the whole scene is enough to have you making some rash life decisions when it comes to family planning, so try not to. As far as this location? I’m sorry: all Babies R Us are equally scary no matter how great, poor, or mediocre the customer service is.

Its well stocked in gadgets and other things I need for my babies. Prices are bit higher than target close by but target doesn’t stock everything u can find here. Its ok they just need more cashiers

I have no idea why people come to Babies R Us. It’s overpriced and half the time we can’t find what we need (either because it’s out of stock or it’s hidden away somewhere and the employees don’t know where it is). Better deals at other places, don’t waste your time here.

I will preface this whole review with I hate children… all of them. With that said, my best friend and my sister are both pregnant and registered at Babies R Us. This is one of the only BRU in all of Montgomery County (if not the only one) so it has that going for it.
I went to the registry desk and asked for both lists so I could do some shopping. The list they printed me was organized by category, alphabetical then aisle… ummm really? Ok… fine category — yes I can see that the car seats are here and the strollers are there. That is helpful. Alphabetical… who the heck names these things anyway? «The My Little Lamb Rocker» … Then you have aisle. The aisle numbers are in order the same way alphabet soup is alphabetical. They are all there in some random order. The numbers are small and seem to make you run all over the store for whatever is on the registry.
Really needs better signage, and definitely could organize their registry print outs better.

The first time I walked into Babies «R» Us, I got really depressed. Sure, I was excited to be expecting our first child, but I’m a Toys «R» Us kid… and though I didn’t want to grow up, I did, and now I’m shopping at BRU. So I lamented by softly singing:
I don’t wanna grow up; I’m a Toys «R» Us kid *sob*
There’s a million toys at Toys ‘R Us that I can play with! *wipes tear*
From bikes, to trains, to video games, it’s the biggest toy store there is…*sniff*
I don’t wanna grow up, cuz if I did, I wouldn’t be a Toys ‘R Us kid! *cries*
I got even more depressed when we perused the breast pump section and it hit me: they are going to be used for food now rather than my recreation. *LOUD WAILING*
For Those Expecting — This BRU is wide-​open and sections are easily identified by overhead signs. They typically don’t carry the highest end stuff (think Graco rather than Bugaboo) but they have quality merchandise. The registry is easy to setup and their Thanks for Registering With Us B/​c We Are Going to Make 1000s of Dollars Off of Your Friends and Family gift is far more substantial and better than Buy Buy Baby’s. The completion program also comes w/​a 15% off coupon (as opposed to BBB’s 10%), which can be used on items that weren’t purchased off your registry in one transaction online or in-​store up to 3 months after the due date.
Hint: when telling them your due date fudge it a little. If you’d rather have EVERYTHING before Junior arrives, make the date 2 weeks earlier so that you can get all the rest at 15% off. If you’d rather wait 3 months and see what else you really need, make the due date later so that the 3 month coupon doesn’t expire before you’re ready to go out and make big purchases again.
The website is very familiar to those who use Amazon — but no Free Super Saver Shipping. They also have more coupons than BBB — check slickdeals for $ 5 off $ 25 or occasionally 15% off your entire purchase. Returns are also easier w/​far less hassle than BBB. Finally, they have a Kiddie Kandids photo studio on-​site. I’ve yet to use them but have heard very good things about them. Note: they are on the pricier side.
For Those Whose Friends Are Expecting — Rejoice for BRU has many, many coupons you can use (just check slickdeals and print a few out) and you can use several coupons per transaction so long as you have a friend or two w/​you. Their website is easier to navigate and order from than BBB and all online items can be returned in store. Additionally, BRU gift cards CAN be used at Kiddie Kandids, which is their in-​store photo center, which may be a big plus for your friends. Finally, the store is much more spacious and not nearly as intimidating as BBB.
So for those ladies whose dudes are still wrestling w/​the fact that they’re gonna be a daddy, bring them here. It gave me a strange sense of closure. So long, Geoffrey. Another Toys «R» Us kid bites the dust.