AutoZone

Needed a headlight bulb so I came here, and a Xenon bulb costs around 100 bucks. The person said all I needed was a $ 25 one. I tried to convince them it was the wrong one. Needless to say I had to come back to return it.

Lack of customer service? You bet! So we came to the store to buy supplies for a tune-​up, and while in line, picked up a screen protector for a cell phone. Got home and found an empty box. Took the box back, and no, of course there’s none in left in stock. We called corporate and were assured one would be delivered to our store the next day. We went in (third trip to the store) and picked it up, got it home, and found it smashed to bits. We called corporate again, and they never bothered to return the call. And don’t you know, when we returned home with the broken screen cover, we also discovered that the cashier retained/​stole our receipt, so now we have no proof of purchase. But, you know, who cares? I mean, they got their money, so transaction complete.

I went in Sunday for new wipers which they picked out and they I purchased. On Tuesday when I used them the first time I discovered they barely worked. I went in to exchange the same day and manager told me no exchange since I didn’t keep the box ! Not fair considering they picked them out for me to purchase.

This place always has what I’m looking for, however be prepared to wait forever to checkout and get 0 customer service. I’ve been here a handful of times since its nearby and they are ALWAYS understaffed and there is always a line. The attention to customer service once you do get an attendant is very poor as well. During one instance, a cashier kept on hollering to back of the store loudly at least 3 times asking for help, and about 20 minutes later the supervisor came out. Staff always seems to be hiding instead of helping customers.

Advanced Auto Parts across from this place is much better. If you don’t walk in here knowing exactly what you want, you’ll have a hard time getting any assistance. ANY. Don’t bother calling, you’ll be on hold for so long you’ll probably forget why you called.

This store usually has everything we are looking for. Came in on a Saturday and found a $ 62 car jack for $ 25, so that was awesome! It wasn’t busy at all, but we encountered a rude employee. Her name was Maria I believe. My boyfriend asked for his receipt, she said she ran out of paper asking if we really needed it. He said he would like it, and she countered by saying it’s in our purchase history and we don’t really need it anyway. He repeated that he would like to have it on hand, then she turns around and mumbles that we don’t even need the «damn» receipt. I would still recommend stopping by if you need something, but don’t expect good service, or any at all.

I visited this Auto Zone earlier today to pickup a couple of small items, I went to one of several cluttered counters with a computer and was ignored by two employees who were well aware I was standing patiently there listening to them enjoy their conversation until I realized i had to speak up and interrupt them. Apparently they think they are invisible or magically silent if they speak in Spanish. Like another review stated they seem to only care if you speak Spanish, once they knew I did they finally appeared willing to offer me their half-​ass service. Once I was paying, the cashier saw I had a military id in my wallet and offered me a military discount, I didn’t ask for one since it was only a small purchase; when he called over his manager «Terrell» «Tyrell» to put in a password to authorize the discount he looked at me and asked «are you sure your in the military?» Why because I haven’t trimmed my mustache the 2 weeks I’ve been on leave and I’m Mexican in a large Salvadoran community area?! I found that very disrespectful to my current active duty service and my cultural heritage. That would be as out of line ignorant and disrespectful as me asking him «are you sure you’re the manager, because well you are black and that’s not too common?» Don’t attempt to get a military discount here unless your wearing uniform, have your I.d. Tags, enlistment contract and copy of your enlisted records brief. I will never shop at this auto zone again. Prejudice, disrespect and laziness is what you’re going to find if you go to this auto zone. Shop elsewhere.

I visited to get a diagnostics test ran for my CEL. It’s something that’s advertised as being free, and «at select locations», though no other information is given on their website or over the phone. I arrived right after sunset and waited in line for about 15 minutes (only 2 staff members were present), only to be told that a diagnostics test couldn’t be run since it was already after dark.
I completely understand that this is merely a safety and security issue (I wouldn’t follow a stranger out to their car at night, either, and I wouldn’t leave a coworker alone in our store during operating hours). That being said, it’s also a policy that should be mentioned both on their website as well as over the phone when a customer calls to inquire about it.
Regardless, I came back the next morning and had the test run without any issues. The staff (the same people who were present the night before) were friendly and very helpful, and the woman who helped me went out of her way to make sure I had all the information I needed.
Thus, the two stars I would’ve taken off for thin staffing and not stating a policy clearly, becomes only one star taken off. I’ll come here next time I need something in a hurry.

really terrible experience. The management doesn’t know how to manage. The prioritization of the problems of the customers was really sad. It definitely was not on a first come, first serve basis. I was confused about how the apparent racial prioritization was made. It seemed that if you spoke in spanish to the manager you could get immediate help. quite bothersome. I ended up leaving and walking to the Advanced Auto Parts in the same shopping center and getting help very quickly.

I went to Autozone to get new taillights. First off, they were pretty cheap; I got 2 new sets for about $ 11. Then a young lady helped me insert them. She took the time to figure out which bulbs were fading (turned out, all of them.) I think if I were to take this somewhere else, they probably would have charged extra to put those suckers in. But it was free!