AT&T

First impression counts… I walk make eye contact and no one greets me or even bothers to acknowledge me. How about i’ll be right with you or welcome to AT&T. Not happy

I visited this location today to fix incorrect information on my account. In order to do so, AT&T’s over the phone customer service instructed me to go to my nearest store, not an authorized retailer and to take my ID and my other information with me. Totally understandable. What I thought would take a matter of minutes to type numbers into a computer, ended up taking up the majority of my day on hold, and the issue is still not resolved.
The MANAGER, MIKE, assisted me when I told him verbatim what I was told on the phone and why I was here. He told me there was no way to correct that information, and that I must have misunderstood. After going around in circles for a few minutes and him refusing to try and help me figure out this problem, I gave up and left to catch my bus.
I called customer service again to verify if I misunderstood anything, I asked if it was impossible for him to fix it. The representative was shocked I was turned away, and literally said this, «The only reason that he couldn’t do it was because he was lazy and didn’t want to.» Unbelievable. I call the store to talk to the MANAGER MIKE and simply inform him that I’m getting conflicting information. He takes my phone number and says he will contact customer service to figure out what is going on and that he would give me a call back.
FIVE HOURS LATER I call the store back and asked to speak with him. Another employee answered and said that he was unavailable to talk to me because he was on the phone still trying to figure out my problem. There is no way this dismissive dude that hated his job and everyone that stepped foot in his store spent the last five hours on the phone trying to help me. I called customer service back again to see what can be done, seriously all I was trying to do was update incorrect information on my account. Which by the way, was only incorrect because an employee at the Greenbelt store typed it in wrong over two years ago. Yet somehow this was only bought to my attention last week, and I have to waste my time for THEIR mistake? Ugh! After being on the phone for hours, they finally conference me into the call with another store to verify that someone there was capable of punching numbers into a computer before I wasted another trip to a store. Never did I get a call back from MIKE the MANAGER.
So, here’s my synopsis on this location. Unacceptable, rude, lazy, dismissive customer «service» with an attitude. If you need someone to punch numbers on a screen for you, avoid at all costs. To top off this wonderful crap sundae, there was a creepy dude staring me down like he was thinking about how he would prepare me for dinner. What I thought was a weird customer was an employee there. I suggest this joint starts on educating the staff on the basics of customer service, and then go all the way back to what your mother taught you, NOT TO STARE.
This experience pissed me off so bad it makes my head explode. Time to switch phone companies.

This AT&T store was my go-​to when I worked across the street. I would often come here to purchase anything from a case to new phones for my staff. Every time I stopped in, I was immediately greeted by a friendly staff member who always made excellent recommendations. In addition to that, check out was always a breeze. Because I was always making replacement purchases (at least once a week) on behalf of my company, I must have come here hundreds of times and each time professionalism and great customer service was always experienced. I highly recommend this AT&T.

If I could describe my experience at this store in one word it would be MISERABLE.
AT&T has this new process at their retail locations that requires you to sign in and be put on a waiting list until a representative can assist you. I love the idea but it was poorly executed at this location. I recently had an incident with my phone and was looking to purchase an iPhone 6, which I was under the impression would be no more than 20 minutes. An hour and 30 min later my bf and I are still waiting to be serviced. I understand that each appointment has different needs but the wait time was unacceptable. No one even bothered to check in with the customers that were waiting, which was about 8 or 9 to be exact. When I kindly approached the manager he did apologize which I appreciated but couldn’t give me 1 hour and 30 min back of my time. Even when it was my turn the manager said it would take 45 min to an hour for the buying process… WHY?! I had an event to attend that evening so we left with no phone and pissed off.
Come here if you have all the time in the world to sit around.

My first 1 star review and it is well deserved.
The bad:
— All the AT&T workers were huddled up when I walked in and after they were done yukking it up, one came by to help me. When a store is empty, I would think that a person walking into your store would be a good thing. Not so for these guys.
— The worker was confrontational. I am an AT&T customer asking questions about how to get 2 more family members on my plan. Why would you argue with me?
— The worker raised his voice at me and cut me off. Ok, I get it. You know more than me. No need to raise your voice. When do I get to ask my questions?
— They won’t write anything down or show you their plans. What, am I supposed to memorize every number that you give me? These workers like to pound their chest and show you how smart they are (yes, I’m looking at you young junior mustache man) but they don’t really like helping customers.
The good:
— The store is empty and devoid of customers so if you just want to look at phones, this is the place to do it. No lines, no waiting. But if you want help, I would suggest going to another store because this place does not have good customer service. Unless you like being yelled at…

The worst customer service ever! I have been with AT&T for 15 years and I am thinking about leaving because of this store. The security guard and the receptionist were extremely nice. The store manager is horrible and inconsiderate. Needless to say I took my business somewhere else.

Fuck this place so hard. If you break, scratch, or just need a new iPhone go to the source (Apple Store) don’t waste your time by going to this store 10 minutes after they open to try and get a replacement phone in a hurry. If you don’t have a job or anything to do on a Monday then yes, go ahead, sign in with the guy who apparently isn’t allowed to do anything more than take names and corral vagrants out of the store.
To quote the sprint CEO «AT&T [and verizon] don’t give a fuck about their customers» this fact was experienced first hand on multiple occasions. I don’t want my carrier to extort money out of me every time I visit the store wanting to replace a phone. When I have wasted my time online or on the phone with a representative before I go into the store and I need to just simply seal the deal y buying a replacement phone for a quoted price from two sources don’t give me a fucking legal pad presentation on what plan I «should do». Fuck your fuck boy sales tactics, fuck your bullshit customer service, give me my fucking phone and let me get on with my life. I won’t be held hostage in this store again and anyone who reads this please heed this warning. Go to the Apple Store.

Worst store ever! Low efficiency and without restriction. I even don’t want to use AT&T just because of those stuff’s behavior.

Everyone was truly friendly and helpful… they didn’t hesitate to assist me with a unique request I had. Def recommend them!

I had a great experience at this store. I was looking to switch my cell phone service from another carrier and Elias spent a ton of time helping me look at plans, choose a phone and even got that phone up and running for me. I would definitely go here if you are looking for great service and a pretty pain-​free phone/​phone service plan buying experience.

I have AT&T and would change my service in a heartbeat but in this crappy two year contract. Service is awful. Something needs to be done.

Hey HEY hey, excellent customer service! Where ya been, buddy?! Right here at the AT&T store in Silver Spring?
I like to drink. A lot. But I don’t get sloppy … until a recent incident where I left my iPhone in a random DC cab only to never be able to locate it. (Sidenote: Please don’t harass me with messages clueing me into the «Find my iPhone» function. Stuff didn’t work.)
If you’re anything like me, your smartphone is your lifeline. Knowing I wasn’t eligible for an upgrade yet, I entered into this AT&T wireless store, prepared to pay full price for a new iPhone. I explained my story to a salesperson and his manager, Tom, and asked what we could do to get my life back together. Tom noted that I wasn’t eligible for an upgrade for 3 months, but waived it because he «wanted to make sure I left happy.» Whaaaaaaaat?!
My sad, lost iPhone 4 has now been replaced with a brand new iPhone 4S for only ~$ 200. Leave happy, I did!
If you’re looking to get an awesome deal like I did, here’s what you have to do:
(1) Be a hot chick. No lie — this will work in your favor a LOT.
(2) Wear a tight dress. But don’t slut it up — pair it with something preppy, like Sperry’s.
(3) Oh yeah, and lose your phone or get it stolen.
That simple! Now go visit this store and see what excellent customer service is TRULY like!

The staff here is extremely helpful, and takes customer service seriously. I walked in unannounced, with a challenging service problem. Thomas Yann listened to the problem, identified the challenges, and helped identify a solution that allowed us to keep our grandfather-​clause plans while combining numbers into a family plan and upgrading phones. He personally called the phone service representative and managed the transactions, used his knowledge to make our experience highly satisfactory.

This is a fabulous store, and Sean Williams is a fabulous salesperson. He was informed, helpful, smart, patient. He chased bad memories of trips to earlier AT&T stores out of my memory!

Tony and manager Tom at this AT&T store are fantastic! My husband and I went into the store on Sunday at about 4 PM with what we thought would be a simple request… change his plan to a family plan, add me and activate an old iPhone that my dad gave me. Well, the problems were that since neither of us wanted to give up our numbers (which were from different area codes and thus different markets), and we were trying to do this in a third market, this wasn’t as easy as it first appeared. Tony and Tom were great though, working on solutions together, and then finally both dealing with customer service to ensure that are account was just as we wanted it. By this time the store is closed, but they both continued to work with us and didn’t make us feel as though we were a nuisance. The second issue was since the phone that I wanted to use was an older model, the activation took a bit longer. What we all hoped would be a 20 minute transaction took about an hour and a half, but Tony and Tom were pleasant to work with and understanding of all of our needs and wants. Cell phone stores are generally one of my least favorite locations, but this one was great… nobody was pushy, just understanding and accommodating.