Aspen Hill Shell

This is a review for the service center, you should not expect much in order of customer service. I came here for a inspection and from the first call for an appointment, it felt like I was transported back 25 years to the gruff service days, where they were doing you a favor. The inspection did get done in just over 2 hours, because another job got put in front of mine, despite my appointment. If that was the end of it, they’d be short of A-​OK.
Unfortunately, they messed up on the VIN number, wasting me a trip to the MVA and then another day because the mechanic had left early afternoon and would not be back till the next day. I understand people make mistakes, but not even a sorry for wasting a day of my time and all the gas driving back and forth — I think this is simply common courtesy. Even the MVA was more sympathetic, though they did nothing wrong, the rep gave me a note allowing me to skip the line when I came back — thumbs up to Cyndi @ MVA.
Also regarding the cost, they tack on a 8% shop/​misc fee, though no supplies were used. Should have tried Twinbrook Sunoco or Parklawn Mechanical Service who inspect for $ 10 less. As for the gas station, the prices are reasonable and extra discounts on Tuesdays (regular) and Thursdays (premium). However I’d avoid the service station, unless you’re nostalgic for the old days of customer service.

This was, by far, my worst customer service experience ever. After paying $ 30 to fill up our tank at this gas station, our car wouldn’t start. While this was unfortunate for us it didn’t actually reflect poorly on the business. What DID reflect poorly on the business was the reaction the clerk had. After calmly explaining our predicament, he stormed towards our car and demanded that I help him push our car over, and that my mother steer. «I’m not okay with you being here! It could be four hours until your tow truck comes and this is the busiest night of the year!” – that’s what he yelled at my mother behind the wheel as we pushed. He was also rude to the cars around us as he told them to get out of the way. «Do you even know how to drive!?», he yelled towards one woman. There were many more angry words as well. On a better note, there were several kind citizens that helped us move the car, and our tow truck actually came in only 10 minutes. Luckily we didn’t have to deal with the clerk for too long, but I sincerely sympathize with anybody who has to. In the future, I know I will go out of my way to avoid this place!

Gas is always cheaper here in Aspen Hill then closer to the DC line. I paid $ 3.63 today. There is a gas station on three of the four corners here. All the stations are priced about the same. There is even another Shell, but there was road construction beside the entrance off Aspen Hill Road.
It’s easy to get in here, and not too difficult to make a left turn out to get back to Connecticut Ave.

Went in for my MD State Inspection (ugh), and I needed a couple of tires to pass it. Not unexpected but enough to potentially mess up my day of errands (I know that they were needed & I trust that I wasn’t being swindled; I just hadn’t really planned for it). They called around to find someplace that had the weird size of tires I needed and got it taken care of; the whole thing including the inspection took less than 3 hours, so I was still able to make it to the MVA for the joys that awaited me there… I greatly appreciated the customer service, and I’ll definitely return if I hear a funny noise!

These guys are AWESOME. They do a great job, they won’t waste your time or money, and they’re just good, solid men. When they accidentally underquoted me for a battery and it turned out to cost more, they footed the extra rather than go back on the rate they promised. Plus, they have a really great VIP card system, which has saved me well over $ 100 in the 5 months since I got it.
I couldn’t recommend the guys at Aspen Hill Shell more for any auto repair.

This place has one of the cheapest prices for gas. Usually 5 cents below the average in the DC area.
It’s not as cheap as the Shell Gas Station at MD198, but it’s where I regularly go to to fill up.
HOLLER.