AA Appliance Repair Silver Spring

NO, NO, NO… RUN! Take your valuable time & dollars to a place where the service tech will actually show-​up when scheduled. Don’t waste 5-​hours of your Saturday waiting for no-​show service.
The 1-​star is for the fact someone consistently picks up the phone when you call. Called for microwave repair, gave the part number needed, and scheduled repair from 9AM-​12noon the following Saturday.
At 11:15 AM on Saturday I called the office and was told that the service tech called out sick. A new tech was called-​in, was running 1-​hour behind, & would call ½ hour before arrival. Sharon apologized that nobody called to tell me. At 1:00 PM, I called and was told the tech tried to call me w/​no answer. I stated I have been waiting by my one number (a cell) since 09:00 AM with no calls from anyone. Sharon put me on hold to talk with her manager & stated that a service tech was unable to come to my house as scheduled. She offered to have someone come out on Easter, the following day. I stated that I would be at my family’s home celebrating the holiday & the service tech would need to come first thing in the morning. She stated she could not guarantee me a timeframe.
Decided to call another company & give my hard earned $ to a deserving business that realizes my time is a valuable as theirs.