Starbucks

Omg, the drive-​thru is ridiculously slow!!! I came when they just opened and I thought they were slow because they were training employees, but here I am months later and not much improvement. .
The employees are courteous and they never get my order wrong, but I cannot deal with the wait time here! I don’t think I’ll be coming back to this drive-​thru again.

Lucked out and found a close parking, no one was in line and my order came out quick! What more could i ask for? Oh friendly employees? Check! Thanks Starbucks!

Pretty good service very clean place and the workers are very nice and quick thank you Starbucks I’ll continue to come here as I always have.

Unfortunately this is the only drive thru Starbucks on my way to take the kids to school. I sat for 24 mins in the drive thru AFTER I ORDERED a hot chocolate and a panini… If you have the chance to go in I recommend doing that, other wise you’ll be sitting for a very long time.

Long lines inside and out, for no reason. I asked for a Salted Caramel Mocha. I wanted it hot but they didn’t ask if I wanted it hot, cold or blended and just assumed I wanted it as a frap. I also asked for a light, LIGHT drizzle of caramel on the top and they overwhelmed it with caramel all inside my cup. Shitty service too. Boo

I don’t know why there are so many negative reviews on here, but I always have good customer service when I come here. There are more seating areas than a couple of other locations I’ve been too and it’s a nice place to study.

I feel like this Starbucks has poor customer service a lot of the time. (not all the time but a lot) I was in the drive thru and I asked for my drink sweetened and they even repeated my order, and then my drink came unsweetened. also, while the guy was handing out my drink he was talking to someone about Star Wars or Star Trek and didn’t say thanks or bye or hello. and this was while he was giving me my drinks. a little annoying that he couldn’t spend 20 seconds taking care of my order and he couldn’t have waited 20 seconds to talk about it to his coworker or whoever. I can handle a wrong order, I know it happens. but mixed with obvious disinterest and lack of any customer service at all, it’s just a little disappointing

It took 38 MINUTES to get through the drive-​thru! No apology for the wait — nothing. Not the service I expect from Starbucks.

After my stabucks account was hacked and over $ 100 stolen from me, you can see why I was reluctant to visit starbucks or use my starbucks card ever again.
During my holiday shopping in this area, I received a pop up on my phone for a ½ mobile offer for gold card members. I thought «well it is the holidays, I will give them another chance».
When I went to redeem my mobile offer, the girl did not know what I was talking about and then was rudely interrupted by a male voice over the drive-​thru intercom. He quizzed me on being a gold card holder, and I thought it was settled so I pulled forward. I guess he didn’t realize that his mic was still on because he began ranting about how starbucks customers lie about being a gold card holder, because «they are all cheapskates»… all I can say is WOW.

Drive thru is too long !!! And the cashiers just get paid about 8 an hour that’s why they just don’t care — that’s been my conclusion here. What other explanation can you have for this long wait in the drive thru… 20 min… Still here.

This is a new Starbucks in Long beach and it looked great inside. The glass and wood architecture refurbishment is happening a lot at Starbucks everywhere. Also looks like plenty of space to study if you’re a student like me. But this place STILL only gets 2 stars.
Starbucks, being a franchise, is pretty dependable for consistency. So the review is not about the coffee. It’s about the customer service. I ordered a pumpkin spice latte — iced. When they called my name at the bar it turned out to be hot and i told them. The girl working sort of glared at me for a second and went «ok» and took it back. And I felt bad so I said oh it’s ok I can just take a hot one I don’t mind. But I was too late because she had just tossed it. So she proceeded to glare at me for a few seconds before turning back to remake my drink.
She finished and gave it back to me without a word. Now I always feel bad asking for my drinks to be remade for any reason but most baristas, wherever I go, will tell me «it’s ok, it’s part of our policy to make sure you enjoy the coffee you get from us !» The fact that she was so rude convinces me to not return.
However because the barista at the register was quite friendly and everyone else seemed to have a better attitude, maybe the next visit might be better.

Disclaimer: This review is being written by someone that’s stupid. I am stupid for coming back here as many times as I have, hoping that this store gets their act together, and always being disappointed when they consistently fail.
I’ve been here a lot of times and literally have had more negative experiences than positives.
The list of offenses? Wrong size, wrong drink, drink made wrong, abnormally long wait times, shaken iced teas not shaken, forgetting to add sweetener to their iced teas and iced coffees
Baristas are usually rude, short with you, and generally seem to hate being there. I will say one thing, I notice there’s constantly fresh faces, so you can’t expect too much from a store full of new inexperienced baristas. What I assume the real reason this store consistently fails to perform is the management that can’t seem to figure out how to run a store.
If you want Starbucks in the area go to cherry and willow.

This is the slowest FKN Starbucks in the WORLD… I just WASTED MY WHOLE LUNCH BREAK HERE AND IM STILL LATE …
If they gone be this slow they need to create a special exit out of the drive thru

I am giving them 2 stars based on the drive thru — avoid the drive thru it takes FOREVER !!!
I was just there and it took 12 min to get my drink
WHAT !!!
Next time I will think twice about coming here

In a rush and need your coffee fix? Go here and consider using their drive through! Looking for a great place to curl up with cup and coffee and a big text book? Go somewhere else!
This Starbucks in wedged on the corner of a small strip mall that includes a Chipotle and a Sprint store. I came on a toasty Sunday and it was packed inside. My order was taken within a few minutes of standing in line and my drink was ready after 5 minutes. I ordered a venti soy decaf caramel frappuccino. At first I did not notice it, but I think they ended up making the drink also lite (with artificial sweetener). By the time I noticed it, I already drank a good portion, so I shrugged that off and decided it was probably for the best to minimize the calories.
They do have outside seating, which I imagine is nice when the weather is cooler. For the inside, it is very tiny! For seating, they have a large communal study table, some bar-​height tables, seating along the window that is also at bar-​height and a few low tables. Finding seating — at least on a weekend — is a competitive sport here that I will not partake in the future.
The pros of the inside are it is well air conditioned and the staff were all friendly and attentive. No qualms with the staff at all. I would definitely come back to pick up drinks to go, but I probably would not stay. And if I have a complicated drink order, I will make sure to test a little bit before diving into it.

I could walk to South America, grow coffee beans, roast and brew my own… and walk back… faster then I could get coffee here! As an Elite reminded me «did you check the reviews?» Oh wise-​ass one, much to learn I have

My friend and I had 30 minutes to kill before we needed to go to class and decided to pick up some starbucks… we ended up being late to class because it took them 30 minutes to make our 1 drink and heat up 1 sandwich. wth?!
It seemed like they were messing up left and right because while we were there waiting, at least 2 people brought their drinks back up to be fixed. The place was jammed pack full of people occupying all the seats which made standing around waiting for our drinks really awkward because it seemed like we were constantly in someone’s way.
Needless to say, won’t ever be coming back.

I go to starbucks atleast 15 times a month. And I’d be a lot richer if I didn’t. So needless to say I’ve been to more Starbucks than one person should.
The customer service at this location is absolutely horrible. I was the only one in line for about 5 minutes before someone came up to me to take my order. Then the guy who came to take my order says «what do you want», so i proceeded to tell him and mentioned i had a free drink he seemed kind of put out. Then walked off when the order was done.
I get that shifts start early, and blah blah… But come on. Put a smile on your face, be happy, and don’t be rude to people.
Would’ve given a one star, but my drink tastes really good lol.
(Edit: the drinks taste good half of the time — the other half, not so much.)
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I originally gave this location 2 stars, but after visiting once more, I went down to one. I went through the drive thru with my friend and the guy who was checking us out had to ask us what we ordered 3 different times, and then one of the sizes were wrong as well as the drink, and he told the barista what we wanted instead (i wanted to try the salted caramel frappuccino), and she literally huffed so loud and rolled her eyes in front of us, and said «Oh my God, are you seious?»… Yes, I’m serious. I don’t pay $ 5 for an incorrect drink!
Needless to say, I paid $ 5 for an incorrect drink because I didn’t taste it when we left. They gave me a mocha frappuccino instead. And i threw it away.
I will NOT be back.

Such a tiny, compact store. You have people breathing down your neck while you’re waiting for your drink. You have to tip toe just to get through the store without bumping into someone or something.
ANYWAAAAAYS. 30 minutes for a drink is unacceptable!
Come on Starbucks. Step your game up. I was at Coffee Bean yesterday and when they saw me waiting for my drink for more than 5 minutes (because they clearly forgot) she instantly gave me a $ 5 gift card to use on my next visit. I didn’t even complain or ask for any favors.
Just like fellow Unilocalers have stated, this is by far the worst Starbucks I’ve ever been to. Go to a different location.

Dear Starbucks Manager Bobby,
1. Fire Staff Ranya.
2. Worst service by Ranya.
3. Ranya totally messed up my order: worst she tried to tell me what I wanted!
4. Fire Ranya.
5. If it’s my money, then, of course, I know how I want my drink.