Sprint Store

preety bad. sarcastic impatient and no clear answers. just call customer service 1800 number. The girls have an attitude problem in this store.

I’m not a sprint customer but went with my roomies. It took about three minutes before we were greeted. Then the guy who was helping us didn’t know what current promotions were going on and how iPhone 6s activations should be done. Then a girl came by which I feel didn’t do anything but stand there. When we asked how the launch was going all she did was complain about being tired and how normally she was chipper but she worked very long hours. Be happy you have a job. The layout of the store was dirty. There many phones missing from the display area. The carpet was dirty and it looked like the employees didn’t take pride of where they are working at. The guy that was assisting us just slouched in his chair and didn’t have no enthusiasm. There was only one employee that made sure we heard a goodbye and thanked us and she was good.

I was excited about getting a new phone. I came from straight talk which was $ 46.00 a month with unlimited web, text and talk was happy with them just not with their phone selection. So went with Sprint and got a Samsung note 4 nice phone big screen and a lot of bells and whistles but their service is horrible as far as talking if I talk to my friend who is on sprint we get such terrible reception never a clear call and don’t even think about using your Internet well on the phone because you can not use the two services at the same time unless you’re hook into wifi not the case with Straight Talk which is at walmart. Please save your self a lot of money and grief calling their customer service they told me the bill due date was the 20^th of every month and they made it the 10^th of every month. I so really regret coming to Sprint but stuck with them for 2yrs I hope they at least improve their service by the time the 2yrs are up. And the buy back program is a joke too because you have to turn in your old phone!!! Please read and think real hard before you switch to Sprint.

Jen S and Chewy’s previous reviews of this place are spot on…
While I generally try to lean against providing negative reviews, as we’re all aware… sometimes, it just «be’s» that way, and you’re compelled to shine some light on an otherwise dimly lit situation.
Excited to FINALLY get rid of my philosoraptor iPhones and progress onto something a bit more hi-​tech, I secured an appointment the night before via the Sprint website.
Just days prior, I spent the better portion of 45 mins to an hour on the phone with a Sprint rep– who covered my upgrade eligibility in great detail and even went so far as to discuss what phone she personally owned and all of its pros.
#Galaxy-​S6
This got me all the more excited to trade in my devices yet sadly, I attempted to phone this location as well as the one on Pine, located within DTLB that very same night —- and couldn’t get so much as a response!!! There was NO automated phone system and the phone rang continuously until I hung up! WTF!!!
Arrived to this store in Signal Hill which is actually somewhat appropriately located (amid Food 4 Less & Starbux), just this past Saturday morning about ½ an hour prior to my 11am appointment (just to browse around) and make my final determination… and met with a sales rep– who mentioned her having been from another store and this being her 1^st day at this particular branch. She actually reminded me of Melissa McCarthy minus the swearing and she proceeded to show me around, downplaying her attempt to upsell me on unnecessary unwanted items.
Perhaps that should’ve been my RED FLAG but things thereon spiraled down hill faster than a fresh laid terd.
I was made aware that the phone outage the night prior whereas I’d attempted to secure an appointment was due to a COMPANY-​WIDE NETWORK ERROR of some sort.
—— I’m really going to need for Sprint to pay their phone bill ——
My account was retrieved upon furnishing my phone # and perhaps it was the gigantic sign upon my forehead that read «I FEEL LIKE BEING SCREWED TODAY. PLEASE GO OUT OF YOUR WAY TO DO SO, KY IS NOT NECESSARY…» but I was informed that ALL OF THE NOTES MADE BY WAY OF THE PREVIOUS REP– THE NIGHT BEFORE WERE INCORRECT.
According to Melissa alongside her bleached blonde Hilary Duff boss, I’d been quoted the WRONG plans, the WRONG upgrade information AND the WRONG phone specials. They both went on to attempt to add additional lines to my account and while it was obvious that I had an iPad, they both continued to upsell me on a plethora of additional b/​s that I clearly didn’t visit their store for.
Picture rollin’ up to to the Acura or BMW dealership with your shiny new car fit with its paper plates simply to obtain the free car wash you’d been promised upon purchasing your car… ONLY for the car sales guy to waltz his azz over to the Service Department just to upsell you on ANOTHER new ILX OR X5! Who the hell does that!!!
********** Need I say that my concerns were completely disregarded and Heaven help us… then came the introduction of the Abercrombie music. «Ooomph, Ooomph, Oomph!!!» Note to self: Sprint now advertises «Beats By Dre». **********
Maybe I’m out of touch with the times, or perhaps this is just how Sprint is looking to market their merchandise but I found this to be nothing short of tactless within an establishment looking to facilitate business.
All of the aforementioned absurdities compelled me to contact Sprint Customer Service from my phone… WHILE WITHIN THE STORE. Experience has taught me to handle business while it’s fresh and on your mind, as opposed to waiting until later and risking the possible inability of relaying details.
While on my cell, I held on ‘hold’ from within this disco of a store… and was transferred from person to person for nothing less than 45 minutes!!! Meanwhile «Melissa» and «Hilary» from above ^^^ went on to openly check out their male customers, parade around to the Abercrombie-​inspired music, comment on what type of car they thought I drove and whispered amongst one another incessantly, in a high school reminiscent manner, about their weekend plans.
#tacky-​as-​hell
As a migraine was induced, …I departed the store, if anything, to prevent catching a case,… but not before I was issued a HUGGGGGE credit to my account by the Escalation Spvsr. I’d FINALLY reached over the phone for all of the above ^^^ and ultimately — my time and inconvenience. To add fuel to flame, the store doesn’t even have wifi!!!
(sighs…)
These feeble-​minded chicks are SCREAMING to be terminated and rude doesn’t even begin to describe their behaviors.
I have had Sprint as a carrier for the rocky duration of 14 – 15 years encompassing as many as not 4… but FIVE lines on my plan. Hell… Moses practically parted the Red Sea when I established these accounts and at this point, it’ll take nothing short of the 2^nd coming of Christ to get me to return to this place!!!
Sprint on that bytchez–

Lazy workers. I don’t expect top-​notch service from a place like this but can you guys at least PRETEND to care!!! Oh and don’t tell blatant LIES that you don’t offer certain services when corporate says you are supposed to!

Terrible. Do not shop here.

If I could give a negative star review I would. I just came in to ask a quick question and the pp who work here are super rude. I’ve hand nothing but bad and worse customer service every time I’ve communicated an issues with sprint. I sure call it Gr8 help when they can’t even bother to get off their own cells to help a customer out. My suggestion is to pick another cell phone carrier. I hope his Sprint store in Signal Hill off Willow closes down and the employees get fired and learn how to deal with customers courteously in the future for their next job of flipping burgers.

Customer Service is terrible !!! We were LIED to regarding the amount that would be added to my bill when I transferred my daughters number to my account. Employees were rude and were busy talking on their own phones until I approached them for assistance. When they did attend to us, they acted as if we were disturbing them.

The employees aren’t overly friendly. When I asked what the taxes and surcharges would be when signed up for a new plan, the guy just shrugged. I needed a new phone and stupidly signed on anyway, thinking the taxes and other charges couldn’t be too much. How wrong I was. Paying $ 20+ more monthly now, great. There was also an additional charge for insurance on my bill that he forgot or didn’t bother to mention. Jerk.

I was very disappointed in the customer service at this particular location. I’ve been a loyal Sprint customer for over 12 years. Not sure if it’s a lack in sales training or if this particular store is pushing just to hit a certain quota.
Last week I was eligible to upgrade from the S4 to the S5. The first time I walked into the store the rep did not seem very knowledgeable or the deal just did not make sense for me. He was unable to help and told me I should call customer care as they would be able to give me a better deal since he cannot access the same features in their system as customer care can. I left the store and called customer care and the rep was able to break everything down and get the plan the way I wanted. The rep said I should definitely be paying the same even with the upgraded phone and changing to the new plan. So few days later I go back to the same location. This time s different rep. I told him exactly what customer care had mentioned about the upgrade and plan change. The rep said that was incorrect and I will be paying more.
That’s when I knew enough was enough. Either it was time to look for another cell phone company or I was just going to hold onto my S4 a little longer.
The next day at work I mentioned the ordeal with this location. Two of my co-​workers told me to visit the Harbor City location. They had Sprint as well and they should be able to help me.
During my lunch I went to Harbor City store and the customer care there was amazing! Not only did I get my S5 but my monthly bill dropped $ 10 lower and I received $ 150 in accessories free for being a loyal customer! I’ve never been treated so well.
So I will never set foot into the Signal Hill store ever again. That store just does not measure up!

This experience at the Signal Hill Sprint store, after going to AT&T in Belmont Shore, provided the best customer service anyone could ask for. We had purchased two Iphone 5’s in May 2014 and wanted to upgrade to I/​6 through our AT&T account. They (AT&T) wanted to charge $ 530 ($ 265 each) for canceling the contract even though we were AT&T customers since 1998 and in addition, $ 299 EACH for the phones! No way! We headed to this Sprint store and Jimmie Hernandez was better than best. From product knowledge and setting up our service, to being the most friendly consultant I’ve ever dealt with… and he gave us every promotional advantage Sprint offered. When we get the AT&T cancelation charge on our next bill all we have to do is bring the bill into the store and he will be able to issue a credit. AMAZING!

Came in to buy a new iPhone 6 plus. The girl helping us clearly didnt want to help us or now what working at a sprint store/​cell phone store entails. First she said i couldnt get it because we were not do for an upgrade yet. I said i was willing to pay full price. She then found us an iPhone 6 and explained that as long as I financed the phone she could do this only by adding another line and basically selling us a new line and contract. I explained that i wanted to pay in cash full price for the phone again. She said this isnt possible and told me to go to best buy LOL. Thats exactly what I did.

Only come here if Isaiah is here. He’s the man. Only real customer rep thats been in that building. Otherwise about face and hit the Lakewood store

This is sure the worse store EVER !!! They need to be trained in customer service and need to hire more people or quicker ones. I seen nothing but bad reviews .Do they not read them maybe we need to send the complaints to the corporate office !!! The girls are so rude and bitchy they need to clock out and go home if they hate their job !!!

Yesterday I went to buy a phone. It took an hour and 30 mins unbelievable. My boyfriend and I eventually got impatient. I wouldn’t recommend this location all though the staff were friendly just had lack of customer services. Thanks anyways!

Are you kidding me! Love these guys… Thursday at 4:08, I received the best service ever! Isaiah and Company are the best! I will never go to another Sprint store!

Worst sprint service ever. I’m not suprised because everything sprint offers is crap. The store manager Jonothon isn’t very helpful. He can’t answer questions it’s like why are you the manager. The employees Stand around like you don’t exist. I would never come back here again! And all i had was a question about my iphone. Never go to this location

Worst customer service EVER! I have been here THREE times and not once, was I helped. After visiting the store yesterday, I waited for about thirty minutes and once a representative was able to «assist» me, after she was done texting on her phone (might I add, there was NO ONE in the store and the workers there were just standing around), she told me she couldn’t do anything even before I was able to ask her my question. She didn’t even bother looking up my account information nor asking me what the problem was. I left the place VERY dissatisfied.
I really don’t even want to give this place any stars but 1 was the lowest. I will not come here again and would rather transition my phone service when my phone line expires than to keep up with horrible customer service by Sprint.

Wife’s Blackberry won’t hold a charge. Store manager basically pushed us out the door. Said can’t replace can’t repair. Must go to repair center.
His demeanor was that we were waisting his time.
Cannot recommend them at all.

This place was the WORST!
I came in looking to upgrade my phone from a two year contract and I don’t know if they thought I was just there to fool around on their cell phones or what but the workers there did not acknowledge me.
So when I chose the phone that I wanted, no one came to me for help. In fact, once I was waiting for them to finish with a customer (I seriously waited for like 30 – 45 mins), a new customer came in and they went to help them, ignoring me!
So I went to the front desk and said I needed help but then the girl behind the desk replies that she already clocked in for lunch and that I’d have to wait for the other two RUDE associates to finish!
That’s when I had enough! I left this horrible place and just drove to another Sprint location. WORST SERVICE EVER! I told this to the guy at the other location and he himself told me that he had complaints about that store.
SERIOUSLY! EVERYONE THERE NEEDS TO GET FIRED! WTEFF is up with Sprint hiring RUDE people like that! And if there’s been numerous complaints, they need to hire NEW people!