Massingham & Associates

My dealings have been exclusively with a Ms. Perkins At Massingham and Associates who is the contact person for our condo complex. She has completely ignored multiple emails and calls on two separate occasions. Is a week a reasonable time to decide she never plans to respond to my message? The rare instance she does reply I find her tone to be dismissive bordering on rude, certainly not as professional as you’d hope for someone who is the contact person for many residents. As a result, I have not formed a favorable impression of this company. Things in our condo complex remain broken for months, even up to a year. Meanwhile, dues are paid every month.
I tried to speak to someone else but the office told me she is the branch manager?
Avoid this Company.

I have had nothing but issues with this «management» company since I moved into my condo this past year.
The current issue I am having is that I’m trying to get my mortgage refinanced. My mortgage broker is in need of my complex’s budget and additional items in order to complete the process. We were told that a packet «should have» been mailed to me back in November, after a new budget was established for the year, but I NEVER received one. My broker has been trying to contact and get JEANNE WAAL to respond to her numerous emails and phone calls for a week now so that I won’t LOSE MY LOCKED-​IN APR ON MY NEW MORTGAGE. The receptionist there has told us that Jeanne has not been in the office the past few days. Which doesn’t explain why we are not getting ANY RESPONSE from her. I need someone to respond so that I can get the information that I AM ENTITLED TO BY LAW.
This isn’t the first time I’ve had issues. I had initially inquired with Jeanne, as well as her «assistant,» JOSE ORTIZ, what I need to do if water needs to be shut off to my unit. No answer. I have had several months where I never received a bill for my HOA fees. I’ve had one month where I received double billing even though my check for my HOA fee had been deposited two days after it was due. It seems like this management company is in disarray and I AM SUFFERING AT THE COST OF IT.
This is absolutely UNACCEPTABLE AND FRUSTRATING. Looking up other Massingham & Associate Unilocal reviews, I see this is across the board at all offices. How are we supposed to trust a company that continues to treat us like this?