Service 1 Heating & A/C

I scheduled a tune-​up for my two furnaces. One was rattling pretty badly so I knew there was another issue. Upon inspection, the tech told me the squirrel cage on the unit was barely hanging on and it was all ready to «blow.» He said the second unit was severely rusted and the gas was only running intermittently. He disassembled both units enough to make them inoperable and told me I needed to replace both. He gave me a quote and said a crew could be out in a few hours. I felt like the quote was high (yep, you guessed it – $ 4000/​unit) but felt like I didn’t have a choice since the units were now shut down. Once he left, I had a bad feeling and called another company. They had someone out in an hour who confirmed my furnaces were in bad shape but their price was $ 3100 (almost 40%) lower!!! I called to cancel Service 1 and the tech asked if he could call his boss to match the price. Seriously??? You back me into a corner to replace my furnaces, you give me an incredibly inflated price, and you still expect me to give you my business? This tech sniffed out that I was a single female and saw an opportunity to take advantage of the situation — same tech and same behavior as mentioned by another reviewer. Whatever you do, call any other company besides this one!

a/​c stopped working so I set a service call. The «tech» arrived looked around the inside for a few and went outside for maybe 7 min. He came back in said there was a short in outside unit which caused board to trip. He said the outside unit was shot and there was nothing that could be done. He immediately knew the cost of a new one. If you read the prior reviews, you guessed it $ 4000.00. Was pressuring me to decide so they could install today. I said i needed time, I called a friend who said that sounded odd so i called someone else. He came out jumped the fan and compressor which worked. The problem was a $ 1.00 fuse. My Filter was FILTHY so perhaps that caused it. The owner claims they explained it was only a fuse. They didnt. He said well there is a reason the fuse blew. I agree but you dont replace a unit for $ 4000 cause of a blown fuse.
UPDATE — -critter chewed thermostat wire. tech never checked unit outside. just saw a chance to rip someone off on a 90 degree day. Shamefull

They charged me $ 4000 for a 2 ton R22 air conditioner. I was in a pinch so I gave them the go ahead. The actual unit they sold me and installed, is available online for $ 728

I scheduled a check up for my 15 yr old furnace and a/c…not having any issues with either. I assumed my a/​c may need a charge due to its age. Erich came out started flirting with me from the get go; went down to look at furnace; I went up stairs. He came up and said the furnace was great. We went out to look at a/​c. He took a cover off and cleaned out a mouse nest… then proceeded to tell me I needed a new a/​c. He said I had a leak, iced up A coil, and could ruin my furnace if I ran the a/​c again. He signed me up for a new Trane unit (the only brand they sell) for $ 4111.00 which I reluctantly paid via credit card. It was scheduled to be installed within 2 hours. Called a few friends who told me to get second opinions, so I cancelled the installaation. Had someone else come out later in the evening, they checked the whole system, (I had turned the a/​c back on and it was running fine non stop for 2 hours before they got here), it was not icing on th A coil, they charged it a little, and I did NOT NEED A NEW UNIT. I had been scammed by Erich. Lesson: don’t trust them and get a second opinion. Will never use this company again.

I called for Heating and they rushed me off the phone saying they were busy. Um, why are they in business again?
Possibly the rudest people you’ll ever come into contact with. They should be reported to the BBB also considering all these reviews.

Service 1 is the biggest scam I have ever run into in my life. During the sub-​zero temperatures this January, I got a call from my wife saying that our first floor was 60 degrees and that the furnace wouldn’t turn on. She called the first place she could find, which was Service 1 and they came out that afternoon.
The technician took about 3 minutes looking at the furnace and said that it was not fixable and that we need to replace it completely. He referenced the blower being burnt out and a fictitious «kill switch» that went off to keep it from burning down our house and that could not be reset after it is tripped. Then he told us that the secondary heat exchanger was out as well and that replacing that would cost more in labor and parts than a new furnace.
She informed him that our house is 7 years old and that we shouldn’t have an issue this quickly and also asked if it would be under warranty still. He said that this was a «builder’s grade» furnace, was totally sub-​par, and carried no warranty. He insisted that it has to be replaced and that we had to act immediately if we wanted to have it the next day. Having two young kids at home and low temperatures below zero, she felt that she had no choice. He quoted $ 5,100 for a new furnace along with installation and demanded payment right there. She wisely post-​dated the check and scheduled service for the next day.
After talking to some people that I trust, I was very suspicious and wanted a second opinion. I called our Realtor who referred us to a HVAC person he has worked with for 20 years and he came out within 5 hours. At the same time, I cancelled our installation appointment with Service 1, and they didn’t even balk at the last-​minute cancellation. That’s when I knew something was definitely wrong.
Long story short, we had someone come in for a second opinion and he had the furnace working within 20 minutes with no parts replaced and a simple $ 80 labor charge. I ran him through everything we were told by Service 1 and he was able to discredit all of it. It turns out we actually had great 90% efficiency furnace that was only 7 years into a 20 year warranty. The blower was just fine, the secondary heat exchanger was perfect, and the magical «kill switch» didn’t exist. He also said that the diagnostics that the Service 1 technician allegedly performed would have taken hours.
The bottom line is that Service 1 employs 100% crooks. They tried to take advantage of a woman at home along with her two young children in freezing temperatures. Please make sure that nobody you know gets caught in the same scam!