Verizon

I got my phone here & the salesperson Mike R. Was soooo helpful! He was so amazing & took care of all my needs. If you end up going to this store– ask for Mike, you won’t regret it! :-)

Why does this store not get at least an extra part time employee so that customers don’t have to wait 45 — 60 minutes to buy a phone??? Seems as though you’re just expected to stand around all this time and wait, wait, wait… Almost makes me want to skip over to another company. I do think if you have to wait, ask for Daniel since his customer service excels all others!

This store is just wonderful! We went in to get tablets for our employees so they could log into their work app and use GPS, keep track of their time, etc. Lynda T. and her team went above and beyond making sure we knew how to use the devices, that we got a great plan that worked with our budget, and when we have had questions after, were super responsive and happy to help! Daniel H. was also especially helpful when we went back in for more tablets and solved a problem I couldn’t, and even gave us his personal cell number. Now *that* is peerless service. Cannot thank Lynda, her team, and Verizon enough!

Went in to get 3 new phones, and change numbers from one phone to another. This chore is up there as one of my least favorite things to do right by getting cavity filled! Steve Kerr at this Shoreline store was very helpful and patient! Thanks

I was in the market for a new smartphone and decided to stop by the Shoreline store after some shopping at Costco. When I walked in there were 2 greeters/​salespeople at the entrance and no more than 4 customers, all being helped. Greeter/​salesperson #1 was with 1 customer, the other had his nose buried in his smartphone not helping anyone. I walked around a bit looking at merchandise all the while expecting someone would acknowledge my being there. Didn’t happen. I walked back to the entrance, greeter/​salesperson #1 was still helping a customer and greeter/​salesperson #2 was still engrossed with his phone. I went back to the displays, played with a couple phones and after a few minutes gave up any hope of being helped, or at least acknowledged, so I started towards the entrance when a new customer walked in and was immediately acknowledged by greeter/​salesperson #2. As I walked out both greeters/​salespeople gave me a dumbfounded look, I simply said I was tired of being ignored and was taking my business elsewhere.
Ten miles later at another Verizon store I spent $ 800 on merchandise. That’s $ 800 which won’t be calculated in a bonus for the Shoreline manager because of poor training and supervision.

I totally agree. After 2 experiences, both with very unfriendly and not very helpful young men, I stopped going. My friend had same experience and will not go here. I had GREAT experiences with this in another city when I lived there. Too bad for this place. One guy was actually rude.

Parking sux, traffic in this area sux, overall the location of this Verizon store sux. Prepare for Costco & Home Depot traffic/​chaos when you go here. :(
Besides the location they took really good care of us today. Easy in and out with new phone. BTW: This was the 2^nd Verizon store we went to today since the 1^st one didn’t even have the Windows Phones in stock.
Sux that we had to wait in Costco/​Home Depot traffic just to leave but we are happy with the new phone.

Only took an hour this time;) the manager whose name starts w a Jerrod got things taken care of and moved along faster. Use him first and avoid unhelpful drama (there’s nothing I can do to fix your bill, it’s your own fault type thing per the guy in the pic).

Don’t you hate having to make the trip to a cell phone store? Long lines, expensive products, and so many options. I came in here to help my boyfriend’s father pick out an iPad and then have it added to our home phone bill. This is a larger store than other’s I’ve been in and even then there were quite a few other people inside getting help at the same time we arrived. We were greeted warmly by someone asking for our name and in less than 2 mins a really nice sales person came over to chat with us, answer questions, and help us make the purchase. The process was seamless, the iPad was less than we thought it would be, and we were there less than 20 minutes. I’d definitely recommend this store to friends.

This branch is ridiculous. First of all, when I walked in the store was completely empty of customers but had 3 employees standing there, appearing as though they were just waiting for my business –sounds great, right. Well, when I explained that I was looking to upgrade my phone, they entered my name into one of their tablets and told me someone would be with me shortly. How odd that none of them, just standing there with nothing to do, could help me. I overheard one of them, who was clearly an employee from another branch, actually asking why one of them couldn’t help me! After waiting enough minutes for me to read over all the phone options, an employee approached me and introduced himself. I couldn’t state his name as his introduction was so quiet and meek I didn’t catch it. He started the conversation by saying that it looks as though I used a ton of data — Are you kidding me? I told him that surprised me as all I do is use it to make a few phone calls a day and maybe browse Facebook or Instagram for a few minutes a day when I’m on my break. He then looked at my data again and said well it’s not too high, but with my upgrade I might want to consider their new program «Edge» where I don’t need to sign a contract, but can pay for the phone with my phone payments and upgrade within 6 months (I’d only be paying over $ 600 for the phone in the end!!!). I told him I had no interest in upgrading in 6 months, in fact I’ve had my phone for several years. I asked if I could just sign another contract and have my same unlimited data. Unfortunately, there is no more unlimited data, so my data would actually go down, I’d be stuck for 2 years with Verizon, and I’d have to pay $ 199 for my phone today — no other options. What a way to lose your clients — Any suggestions for where to go now?!?

My husband had been waiting for the Galaxy Nexus to launch and this location told us they had 4 left in stock. They also told us they could not ‘hold’ any so we had to ‘rush rush rush’ down to get one.
It is located in the parking lot near the Costco and the Home Depot so parking can be a bit rough.
It is a larger location though and did have the ‘check in’ option which most places have now (Comcast, etc).
We only had to wait about 5 mins or so before someone came to help us. Ironically, his name was Titus Will.
He was able to help us get the new phone setup and also tell us about a special which was $ 50 for a phone case, charger & film. Pretty good deal as I didn’t get the same deal with T-​Mobile when I bought my Galaxy S II.
He took a bit to get the phone contacts copied over but that had more to do with the old phone it was being copied from.
We were serviced pretty quickly and out within 20 mins or so. Other people had seemed to be waiting a while but not sure what they were needing from the store.

After only three days my Droid X2 showed a few dead pixels. So i went to the nearest store (Woodinville) which it’s employees treated me like crap and didn’t want to replace my phone. A few hours later i proceeded to the Lynnwood Verizon and they had me in and out within ten minutes.

Worst customer service I’ve ever experienced. made a Unilocal account just to complain… AVOID THIS STORE!!!

For all the skeptics out there. this is the best Verizon wireless store in Seattle by a long shot. Maybe you talked to the wrong sales associate. but every experience I have had has been awesome and resolved all my probelms faster than expected. Next time anyone goes here. ask for Keith. I think he is a manager. he is incredible and will really take care of you.

Couldn’t Agree More! This Branch is beyond horrible, i had to create a Unilocal account today just to vent my anger!
We have had Verizon for years, and went to upgrade our to phones today. No big deal right? Wrong: LONGEST, WORST 2 HOUR OF OUR LIFES, and we left without any new phones.
The customer service here is out of control! The man helping us knew nothing, had to ask multiple staff members how to upgrade 4 phones at one time, given those staff members who may have known how to upgrade a flipping phone never came over to help him or us out. We wound up leaving in a frustrated mess! Ordered new phones online in 5 minutes and saved a ton of money from the quote they gave us in the store compared to what we really wanted. To bad we didn’t do that in the first place, we could have saved 2 hours of our lifes and plenty of frustration! I don’t understand how a person working in the store cant upgrade phones, but we can in 5 minutes and he gets paid to be there? We were so close to just canceling our plan and going to a new carrier today.
This also wasn’t the first time we have had problems here, we DREAD going to this store but it is super close to our house. We will never go back to this location after today, id rather drive to the mall to get service!!!
Moral of the Story, go to a different branch for service or just do it online. The people working here only make you mad, and leave without a solution. Get some new staff!!!