European Motors

They say if you can’t say something nice, don’t say anything at all. I’ll just say the rest of my money, and my business are elsewhere.

I bought My used Mercedes from European Motors, they took me right in and took time to explain everything I need it, I went for a test ride and loved it, even they facilitate all paper work I need it… I was very happy with my purchase, and great experience… since then the car runs very well never had problem with it… I keep changing oil and water with them since

Another update to this place I took my car back there to check on my engine light that idiot said he drove it around and did not find anything all he did was reset the light, he tried charge me $ 95 hell no I demanded a refund and took my car somewhere else. The only positive thing I would say is that my Mercedes has been very reliable but there customer service is not so good:(

Quick service, friendly staff. Got me in right away to fix a window that wouldn’t roll up.

Had an 80’s model Merc, very clearly wrote down $ 300 in the box for maximum service repair and should be called before any repairs over. I show up a week later after having to call constantly for three days after the original finish date to a $ 650 bill and absolutely no mention of it in my first half dozen phone calls. I certainly wouldn’t have approved it for such a low value vehicle. The guy didn’t have a solution for me, lesson learned. We also transplanted here after Morris closed down shop, he had a lot of loyal customers that are now disappointed. I also have now waited a considerable amount of time to post this to avoid the harassment that so many others have mentioned.

An update after buying an early ‘90s Mercedes. I am a savvy car guy, and have never bought a used car without a pre-​purchase inspection. The car was clean and had low mileage, but I still asked for whether it needed anything. Uwe insisted his shop had gone through it and that it needed nothing, as reflected by the higher-​than-​market price.
I took him at his seemingly earnest word, but, problems cropped up immediately after the purchase: The suspension was sacked out, and the car hadn’t received a basic tune up in years, as I discovered when I replaced *completely* worn spark plugs, wires, distributor cap, and rotor. Worse, the rotor wasn’t even bolted to the camshaft – it fell out when I removed the cap! Also, the AC need a complete service and conversion before working, and the brake fluid was black and the coolant was filthy, and obviously hadn’t been replaced in years.
In other words, the car had massive deferred maintenance, which, after $ 3,000 spent after my purchase, is corrected to make the car a fine runner.
As an experienced car guy, I’m embarrassed that I was taken in by Uwe’s Germanness. He’s a crook. My own fault. Never again. Caveat Emptor!

First I had something break in the right front of my car and then just a couple weeks later in the left front, My recent trip to European Motors was due to the metal sway bar bracket breaking however I already paid someone else to replace both left & right sway bar brackets so I got screwed. Instead of taking my car back to someone I don’t trust I went back to European Motors for the 2^nd time and again I received fantastic service and my car was fixed the same day. I am extremely happy that I have found a great place to take my car that is close to home… hooray!!!

I have to update my review. My reason for loving this place had to do with a service tech who worked on my car for years closing his business and going to work there. He treated me with respect etc always gave me the best service and pricing.
The service pricing however is absolutely ridiculous here. I took my car in to get a quote for brakes, rotors & pads & an oil change. The quote came back at $ 1300 plus tax. I called around and found out that Mercedes would do it for $ 1100 and Goodyear Tire would do the same job with a lining flush for $ 800. He also charged me $ 170 for an oil change and good year would have done the same for under $ 100. While the people who are work on the cars are nice the pricing has made it so I cannot in good conscious recommend this place any longer.

My daughter was looking to purchase her first car, she had been saving and with some help from us was able to buy a newer mini cooper. She had done all the research and was now ready to buy. It was just by chance that we saw several mini’s at European Motors. Ewa was great about educating us in the differences between the cars giving us pros and cons. He was no pressure and spoke directly to my daughter as she was the ultimate customer. After she purchased the car of her choice, Ewa did a great job of informing us of our options of extended warranty-​again no pressure to purchase just «here’s the facts» it’s your decision. My only hope is when she is ready to buy her second car someday she has just as good of an experience. Thank you European Motors!

I bought a used Mini Cooper from here, and was really pleased with the no pressure sales approach of the owner, Uwe. Most laid back experience I’ve ever had buying a car. He and his wife handle everything: sales, booking service, paperwork, and they are both super nice and helpful. Then, when I found I needed a modification of the car for a different country, he worked extremely hard to get it done within my very short timeframe. He even thought another dealer might get it done more quickly, and tried to get me in, but they said it was a 3 week wait! So he busted a gut getting it done, even phoning England to get some special computer code. And was very fair with the pricing; so fair I felt compelled to add an extra ½ hour to make up for some of his phone time. He kept me updated during the 2 frenetic days I had for him to do this. And he worked so hard for really, not much money and for someone who had moved away. I was really impressed, and grateful.

I recently went in search of a Sprinter for our VintageEvent business. I saw many online and ended up at European Motors test driving one they had on the lot. I have purchased many cars (over 40) of all types through the years, from Mercedes, BMW, Porsche, Jags — you name it, so I’ve had a lot of ‘car buying’ experiences.
This experience was right at the top with Phil Smart — no kidding! They were hands on, made sure I had everything I needed, and even better than Phil Smart, they got me through the transaction really fast! I’m used to spending hours once I decide on a purchase going through paperwork etc. not here. Quick!
Next was service. I had a few items that needed to be tended too, nothing major. The follow thru was amazing — they emailed me, called me, and got it all set up when it was easy for my schedule and the service guys? Wow. soooo nice! Recommend this place highly.
Lisa —

I bought a Mini Cooper. It was a smooth transaction. The owner, Uwe was easy to work with. I would go there again.

Quelle petite phrase bouleversante au coeur d’un être?

We bought a 2008 Mercedes C-​Class from European Motors earlier this year. Our experience has been very pleasant. As we decided on a make and model to buy, we stopped by and talked to the owner, Uwe, multiple times and test drove several vehicles.
What I really appreciated about the experience was their low-​pressure approach to sales. Uwe gave us a lot of good advice along the way and didn’t seem to get impatient with us during our repeated visits. I learned that he is a Mercedes-​Benz factory-​trained master technician who has been working on these cars for pretty much his entire life. I personally enjoy dealing not with some commissioned sales guy who wants to make a quick buck, but with the owner who actually knows these vehicles inside and out.
Shortly after we bought the car, the check-​engine light came on. We called Uwe and he was very helpful and told us to bring it back in so he could check it out. He read the error code, and as it turned out it was a minor issue that was covered under warranty. I know of other dealers who would have taken a «not my problem» attitude.
As to the other reviewer, her story appears all over the Internet. I can’t help getting the distinct feeling that this is somebody who has an ax to grind. I’m not questioning what she’s saying, but there are always two sides to every story. I personally feel this business has high ethical standards, and when I checked them out I noticed that they have been in business since 1965 and have an A+ rating from the Better Business Bureau.
I recommend European Motors and would encourage everyone to dig a bit deeper than that one bad review. I know that I will buy from Uwe again.

Let me just say this politely — don’t go to this shop.
I posted a bad review of this shop in January of 2010 (
) and now the owner of the place (Ewa) is threatening to call his attorney to force me to take my review down. He gave me two weeks to remove it or else…
My Review of European Motors from Jan:
I can’t tell you how awful this shop is. I have an Audi TT and we heard from a friend that this shop was great for foreign car repairs. I had a headlight out so they said sure we can fix it — $ 900 dollars later! A few weeks later the headlight was out again. We had to take it back in to the shop and the shop manager said to me «Well it worked when you drove it off the lot!» Charged us again… and guess what the headlight was never fixed. I was so upset. We got another bill for $ 95.20 for the 2^nd visit. I had my husband drop me off to get the car. There were car pieces inside the car. We had to have someone come back out to put the car back together. They knew we were coming that day to get the car. Unbelievably bad customer service and horrible car repair shop! Honestly — if you have a foreign car like an Audi — just stick with the dealership. They are cheaper!
Comments Added: 4÷27÷2010 1:02:49 PM
I am responding to my previous review because the owner of European Motors (Ewa)has been calling my husband and I. He is asking us to remove my review. I am not happy that he is calling me. He has threatened to call an attorney. I have the right to review his shop. All he had to do was be nice and polite to me. Even now if he would just be nice I would have removed it.
The most upsetting part to me was how rude this guy was and how he continues to be rude even now after all of this time.
Here are the corrections to my previous review —
I said that the headlight worked for three weeks. Ewa has corrected me. We dropped the car off in March of 2009 and it was there for weeks being repaired. We picked up the car at the end of March. At the end of May the headlight was out again. So let’s say that the headlight was working for a couple of months.
In my previous review I stated that the original repair was $ 900. It was actually $ 734.00. My husband paid in cash so the final bill was discounted a little. The 2^nd time we took the car in it was June and we were charged $ 95.27 for the diagnostic test to see what was wrong with the headlight. Ewa came back and said it would be an additional $ 1000 to repair the headlight that was supposed to be fixed in March. We declined the repairs and scheduled to pick up the car. When we got to shop the car was a mess with parts are all over the passenger seat and the passenger floorboard. My husband went back inside to find someone to help us while I stood out in the parking lot next to my car. Someone came out to put the car back together in front of us. He was obviously not qualified, slow and confused.
I continued to drive the car without a head light for a few more months and then we listed the car to sell it. We were honest about the headlight issues when we sold it to a nice young man who is a school teacher. Shortly after he purchased the car from us the guy called us back to tell us that he had fixed the headlight himself. He realized that the parts were not put back together correctly and he had the headlight fixed in about 30 mins.
To put an end to this —
My husband and I do not want any more calls or contact from Ewa or anyone at European Motors unless it’s an apology.
I do have the right to give a bad review!