Crossroads Veterinary Hospital

I am not in the majority of reviews but I believe this needs to be said. I don’t want this to happen to anyone else and Dr. Keith needs a wake up call in my opinion so that he can try and adjust his manners for future clients that might find themselves here. Crossroads was recommended to us when we needed to find someone to look at our ten year old toy poodle who had suddenly become ill and had never been sick before. We saw Dr. Keith on 5÷9÷16 and he came across concerned for our situation and seemed understanding and kind. He gave us a couple options for treatment based on what we could afford and sent us home with supportive care instructions for our beloved little girl. Dr. Keith wanted us to call him with an update on her condition the following day. Unfortunately, our baby deteriorated further after the antibiotics and fluids were given in the office and she passed away early the next morning very unexpectedly. I will give three stars for the care we received in the office and the attention given to our situation the first day. I did feel that our options were severely limited based on finances but we were told there were no signs that she wasn’t going to make it and that supportive care was a very reasonable choice to choose. I understand things can happen and I did not in any way place blame on the veterinarian for this sad turn of events. Where I took off stars and what I believe needs some change is the way they handle their follow ups and attention given to their clients in times like these. I thought Dr. Keith would really want that follow up he requested since he had verbalized that my dog looked like she had a chance to survive the day before. I figured he would be very concerned and at least answer some questions that I had. This is where I was wrong. We drove our girl back to Crossroads to see Dr. Keith and to proceed with the next steps. When we walked in the waiting room was completely empty and the vet tech was sitting at the front desk. I had been grieving all morning and I was happy to see the familiar faces that greeted me almost 21 hours before. The vet tech seemed surprised when I walked in and asked if she could help me. She did not appear to remember I was just in the office the afternoon before and then I proceeded to explain that my dog did not survive the night. Only then did she seem to jump into gear to help and went to the back. I assumed she was going to get Dr. Keith and notify him we were there. Dr. Keith never showed. The vet tech came out to whisk away my baby very quickly and returned with her empty blanket and then told me I owed them forty two dollars to dispose of her. I asked her through my tears if Dr. Keith was aware of what happened and she said she had told him but that he was too busy to talk with us. Then Dr. Keith appeared in the hallway and glanced over at us and then looked away. Dr. Keith was seriously too busy with only one other patient in an exam room to express even a condolence or so much as take a moment to acknowledge what had taken place. I truly felt like he got my money the day before and so I was not worth any more of his time. He was not the slightest bit concerned for us and didn’t have the decency to honor his word about the follow-​up. I guess since I didn’t have a living pet any longer, there was no more money to be gained and we weren’t even worth a simple «I am sorry for your loss». What Dr. Keith didn’t know is that I was looking for a new veterinarian for my two standard poodles who are two years old and need constant routine wellness care and preventative care. There was still lots of money to be made but I was trialing Crossroads first with emergency care before I said anything. I am grateful that I got a chance to see Crossroads in action dealing with an emergency such as this. It’s very important to me that my veterinarian cares about emergency/​surgery and follow up care/​concerns as much as in office visits and routine wellness exams. I want to know my animals are in good hands. This whole experience made me feel that money making was the goal. If you are having only routine wellness care and preventative work done then I imagine you will be fine here but if you have an emergency and need some serious help and your beloved pet’s life is on the line… I would think twice ! This was a fail Crossroads. Not only did my dog die less than 24 hours after you said she wasn’t dying… You didn’t care after the fact. Shame on you for looking us in the eye and turning away knowing how much we were hurting and not taking one minute of your time for us after you received $ 170.00 the day before for absolutely nothing. You got your money and ran. I hope this helps you think about your clients and their pets differently and show more compassion and concern for situations like this. You could have at least faked it for a minute or two. I can’t take a chance like this again with my best friends. I don’t know many who would.

Very happy with our first visit here! The vet was knowledgeable and friendly and didn’t try to up-​sell us on anything. She told us exactly what we needed, what was optional but recommended, and what was not really needed but available.
I had my toddler with me when I took my dog in and the waiting room was kind of crowded. My dog doesn’t do well in large groups. The woman behind the counter noticed my dog was a bit tense and she was able to get me into a room ASAP to fill out the paperwork so I didn’t have to wrangle a toddler and a nervous pup.
Very happy with this place, and will be back as needed.

This clinic truly cares about your pets. I have never lived in Sherwood, have moved from NE Portland to tigard and now beaverton and i still take the drive to bring my dogs here because the doctors here care! Dr. Keith is amazing. You can tell he absolutely loves his job and i love seeing that whenever i bring my dogs in. Thank u so much Crossroads for being so awesome all these years. My family has been going here for over 20 years and now i continue the tradition. Go to Crossroads, they are worth the drive if u dont live in the area!!!

I would highly recommend this veterinary hospital. Having to put a pet down is never easy and I would sincerely like to thank all the staff for your censarity. Dr Lenox is very knowledgeable about small exotic animals and definitely has an excellent «bedside manner» and truly cares for the animals he treats. He did not try to push unnecessary treatment and listened to my wishes. I greatly appreciated the hug and the care he and his staff gave at this heartbreaking time.

I began visiting Crossroads Vet in 2011 when I moved from Bend to Portland. They came highly recommended from my parents who live in the area. Sherwood from Beaverton can be a long drive, but the service and prices make it all worth it.
They do a great job with dental surgeries. I have recommended them to many friends. We originally decided to find a vet closer to our home in Portland, but they vet gave us a $ 1200 estimate for a teeth cleaning with 2 extractions. When I went to Crossroads, the same cleaning and teeth extraction estimate came to only $ 500!
The vets and entire staff are friendly, knowledgeable and make sure they spend time answering any of your questions. i would not hesitate taking your beloved pets to Crossroads as they are by far one of the best veterinary clinics in the area!

We recently switched from another vet. We have a GSD who is very anxious at going to the vet and can get snappy, especially when her back end is touched. At our previous vet they would get angry with her, muzzle her which of course increased her anxiety and scared her, exacerbating the problem. I felt she was labeled a bad dog. Dr. Utsey at CRossroads was so awesome! She thought outside the box. She left the door to the exam room open so my dog didn’t feel trapped. She gave her lots of praise, extra ear rubs and treats. My dog even took her vaccines without even noticing. Never had to muzzle her and they didn’t scold her. By far the most positive vet experience we’ve had. Highly recommend this clinic.

I am very impressed with Crossroads Vet and their doctors. I switched vets a couple of years ago and feel they offer amazing care, professional advise and a conservative approach. I brought our beloved cat Princess in at the beginning of Sept and thought we have have to put her to sleep because she had lost weight and could barely walk. We were heart broken but the team at Crossroads was great and Dr Keith was amazing. He was kind, compassionate and after looking at Princess did limited tests and made med recommendations. Long story short Princess is doing well and gaining weight. I highly recommend Crossroads and Dr Keith.

I switched to Crossroads after they helped my rottie with a major digestive situation. They took me basically as a drop in and not only was the vet tech kind, thoughtful and sweet, but the vet who saw us spent some quality time listening to me talk about my dog’s special needs and discussing what our options were. Excellent outcome.
Second time we went down there (I’m from Portland) was for an emergency tooth extraction — same dog — fractured his tooth late Sunday night. They had an opening for surgery first thing Monday morning and not only was their price very reasonable, but the vet (different one) was very attentive and extremely competent. The surgery went great and his recovery was super.

We have been going to Crossroads for a very long time. Staff is friendly, professional, and empathetic. All our animals get their care here. When our dog passed away, they were so kind and helpful, and went far beyond to ease our grief and help us with the necessary items that go along with that. Highly, highly recommend.

We were very impressed with the doctors here. They seem to take a conservative approach here which is a refreshing thing. We have boarded our dogs here, have had exams and vaccinations done, overall a great place to trust your dogs to. It’s a bit of a drive, only wish they were closer!

NOT Large dog friendly! When our dog was a puppy they were great with him, as he got bigger they were less and less accommodating to his size (135 lbs) and temperament. Saying he was «too aggressive» for them to work on him but in reality he was just so uncomfortable! It got to the point where he was so uncomfortable with the staff that we could no longer take him there. Too bad.

We recently switched from another vet to Crossroads and we could not be happier. Our old vet had a very narrow treatment plan for our diabetic cat. Our old vet was also not open on weekends which make a huge difference for people who work Mon-​Fri. Although cost should not be the only determining factor when picking a vet, they also cost about half as much as our last vet for similar services. Last but not least, they don’t try to talk you into services or sell you stuff and discuss ways you can do some things for your pet if you’re comfortable taking on that responsibility.

We travel from Beaverton just to see Dr. Smith. He is an outstanding vet and the prices are reasonable. Their hours are amazing for those of us who work. Plus, they squeezed us in when we had an emergency one weekend. Overall, the quality of pet care is stellar. Couldn’t ask for anything more!

Crossroads Veterinary Hospital is the ONLY vet that we will use again. We have been going to them with our dogs and cats for several years now and truly there is not better care available. One of our dogs who is truly high strung and nervous around most people absolutely LOVES going to see everyone at Crossroads regardless of what needs to be done to him and he has gone through the ringer with everything from a wound on his tail to skin allergies. They are not only affordable but they truly care about the animals and the owners they see. The compassion and care received is above and beyond any others and after trying other clinics in Sherwood they are ANYTHING but out for the money!

Visited the vet once and was very impressed. I’ve gone to Banfield in the past and our dogs have been misdiagnosed there with issues so i was referred to this vet from friends, i wanted to try something new. Our dog had eaten something and had symptoms associated with it. I called to make an appt, and based on our issue, they suggested we just come in – we took our dog to them and they were able to squeeze us in between appts. Based on the symptoms, they didn’t push expensive xrays on us, which was nice. Overall, i was happy with our experience and will definitely come back.
Since i only visited once, i didn’t think i could put 5 stars quiet yet, but overall, very happy with our visit.

My pet sitter recommended these guys and I’ve been very pleased. The staff is very friendly & concerned. I’ve worked with Dr. Utsey, Dr. Smith & Dr Jackson — all have been great — very upfront and clear their focus is the animal.
My dog needed to see a specialist for something going on with his toe — Dr. Utsey and the clinic worked with the specialist & me to get Max back on his feet with the best care for the money.
My cat has a auto immune disease that attacks his teeth and means he basically ended up with most of them pulled. They took great care of him & good care of me — and followed up promptly to make sure he was doing ok after surgery (and I was doing ok giving him meds).
The only thing I wish is that they had someone that specialized in pocket pets — I take my Guinea Pigs to Beaverton. Its so much easier to get to Sherwood.

A little bit of a drive outside of Portland to Sherwood, but worth the trip. the staff are friendly, professional, & competent. The office is clean, & offers many services from various doctors.
Baxter was seen by Dr. K. Jackson. She’s thorough & upfront. She doesn’t mess around with things that don’t need to be done, but is sure to let you know what does need to be done. She is willing to listen to your concerns, answer your questions, & make sure you are at ease with the care of your pet.
Not very prompt with returning calls though.