La Quinta Inn & Suites Sherman

My husband stays here often while he travels for business, I’ve heard great things from him over and over. This week my 1 year old daughter and I decided to join him on his 3 day trip and we have not been disappointed by the hotel staff. The housekeeper was amazing, so sweet and great at her job, the other ones we’ve seen in the hall were incredibly friendly and just great! The front desk is very friendly and helpful. This place is great and for the price, wow! Five stars all the way!!!

So… for all these negative reviews, come on now. This is not the Taj Mahal, it is a LaQuinta Inn. I travel at least 9 months of the year and have seen better and MUCH worse. Check in was easy as I had a reservation. Rooms are fine (I rented 4). they are clean, well stocked and quite large. Breakfast, I usually skip, but it’s normal hotel self serve fare. It’s quite, has plenty of eateries around it and very comfortable.

The rooms are adequate, the pool is very nice (although I did feel like I was at a «Joe Dirt» convention) and the free breakfast was standard free food fare so I would have normally given it two stars. The reason I am giving it only ONE star was the front desk staff. We flew here and were told on check in there was a taxi who could take us back to the airport in the morning. The phone number we were given for the taxi service has been disconnected and when we asked the front desk for other ideas, they gave us a ride service number that is only open M-​F and weren’t a bit concerned that we were stranded. I will never stay here again and am very upset at their terrible customer service.

Front desk clerk was friendly. Got a huge clean room after a hard day driving. We just wanted to veg and watch TV. We ordered a pizza and hung out all night. Beds were comfy and ac was cool.
There were minor cosmetic maintenance issues with room that did not interfere with the enjoyment of the room at all. No exhaust fan in restroom; one of the things I always look for.
Lots of places to eat nearby, had we wanted to get back out. Reliable free Wi-​Fi.
Ended up paying $ 85 for the night… the same as Priceline just by walking in off the street. I like to support LQ BC I usually bring my little dog. I didn’t have her this trip, but I appreciate how accommodating they always are.
This class of room usually has a fridge and microwave, but both were absent. Didn’t need them this trip, but if we were staying longer we would have wanted them.
When she said it was a double room, she actually meant 2 double beds. Most hotels these days use queens, which we would have preferred.
The pool area looked very inviting, although we didn’t have the opportunity to use it on this visit.
Overall, a nice enough room at our preferred chain. We were plenty comfy and would definitely stay again.

Traveling from central Illinois to San Antonio, TX, we needed a pitstop for the night. Opened up the Kayak app and looked for hotels about an hour down the road from us and found this one; so we booked it. Price was fair enough for three adults with two dogs. The clerk even found us a room near an exit for us to take the dogs and in and out. The room was nothing spectacular but it was clean, had a HID TV, two comfy beds, and a good, clean bathroom with a shower with good pressure. What more do you need for an overnight stay? Breakfast was good: waffles, cereal, toast, juice, coffee, fruit; pretty much what you’d expect.
The real service came after we left, however. After we got to San Antonio (about a six hour drive) we realized we’d left a bag of laundry in the room. We called and talked to the head of housekeeping and the next day FedEx showed up with a package containing the clothes we’d left behind.
I definitely recommend them.

The only good thing about this hotel is the friendly and helpful front desk clerk. The first room we were given smelled like cigarette smoke. While carrying in our luggage there were about 6 hotel staff members hanging out by the door smoking and talking. It was awful having to walk thru a cloud of smoke trying to get in and out of the side door. We were given a new room fairly quickly, the clerk was very apologetic and nice. The second room was better but the AC unit was not adjustable. We were too tired to move our stuff again and it was only for one night so we let it go, but we were hot the entire night because we couldn’t turn the AC down. The hallway and rooms also looked really old. The carpet looked old and there were dirt streaks on our bathroom door, it looked like it hadn’t been wiped down in 10 years. Just an overall look of drab. Also the hot tub was broken. I definitely will not stay here again, I was disappointed because I always stay a La Quinta’s and they are usually nice and clean for a reasonable price.

Nothing fancy, but it was relatively clean and the beds were comfortable. Kept fan on to drown out road noise, which wasn’t too bad. Complimentary breakfast is nothing to write home about. Hard boiled eggs, standard waffle maker with choice of regular or sugar-​free syrup, yogurt, fruit mix, and assorted breads and Danishes. Juice options included apple or orange juice. One major hiccup was their laundry facilities. One washer/​one dryer. After washing a load of clothes, placed wet clothes in the dryer, inserted $ 1.75, and nada. Called front desk but was told the laundry facilities were maintained by a 3^rd Party outfit and they couldn’t refund my money. Had to load my clothes into a plastic bag and find a laundromat. Major pain in the … Overall, mediocre hotel, but the staff was nice.

I am a La Quinta Returns Reward member & I can tell you that from this experience on 7−14−12, I may NEVER return to another La Quinta again. When we drove up into the parking lot I knew we should have cancelled & found some place else to stay, but we were trying to honor the made reservation. 1^st-​painters and construction workers blocking the entrance to the hotel-​they were painting. 2^nd-​parking limited-​police cars & state game warden trucks everywhere. We were optimistic & thought that maybe they’re having a conference. It was 96 degrees outside and there was very little air blowing inside the lobby (another sign to turn around). When I walked up to the counter, the CSR-​June told us that our room wasn’t ready we’d have to wait. She was preparing to leave. Cory came on duty and immediately gave a room to a couple that just walked in, with 2 bottles of water and cookies. We inquired about if they had a special reservation and was told no, he apologized didn’t know we were waiting. I pointed to June and said she knows we’re waiting. June then says, «Sorry sometimes things get away from us up here.» Cory was awesome & gave us a room on the 3^rd floor-​Rm 314… we went to the elevator & immediately began sweating & when we got to the 3^rd floor there was no air and we found the police & wardens… they were standing next to our room because whatever was happening was across the hall from our room. We went inside our room & it was a scorcher & was still dirty. The linens were black from foot prints (not sure if animal or human). We went back down & asked for our money back because we did not want to stay in a hot, dirty room across from the «investigation.» We were told that they had no more rooms & June said she had no way of knowing that the room she gave us was across from the investigation nor that the air was out. «Things get away from them there.» I asked for the newly appointed GM, Stephanie A. I was told that she was too busy and not properly dressed to address my concerns. She told Cory to just delete my reservation and tell me my money would be back on my card in 14 business days. Maybe LQ should rethink their choice for GM. I think Cory would be a better fit. Not only did he clean up June’s mess (as she raved about a great internet review she received as she was leaving out the door) but he also handled the mess that his GM should have handled. Cory was the star employee and professional that evening and probably most evenings. Find someplace else to go!

We arrived at the La Quinta last Thursday evening after driving 14 hours from Chicago. The temperature in the sprawling town of Sherman, Texas was a cool 102 degrees. Nice?! Immediately we noticed a parking lot full of pick up trucks and SUV’s. Seriously, I think there may have been one, or possibly two cars. Gotta love Texas, their trucks, and love for oil:)
We get through the friendly front desk agent, and check-​in to our room, in hopes of relaxing, and cooling off with a Vodka and soda. No such luck, as it was a balmy 90 degrees in the room. Screw this; let’s place the AC on 65, grab a beer, and come back to our room in a few hours and hope it’s cool.
When we get back an hour later, because Sherman calls it a night at 9:30, the room was tolerable. Well, the temperature that is. Listen, this place is a real dump. I’ve stayed in a handful of La Quintas, and most are actually kinda’ decent, considering they’re usually in that «low rent» price range.
The carpet was dirty, smelly and had a damp feeling to it. The TV was an early 90’s box model, with fuzzy reception. Cool! But, hey, we were in Texas for a wedding, not to spend quality time in the room.
The next morning we were up early enough to give the free La Quinta breakfast a whirl. Yummy to my tummy, as this crap made my buttocks give the toilet a whirl. Oh, don’t fret, because it gets better: The toilet, and shower, leaked onto the bathroom floor.
Privacy. Nope, not in this La Quinta bath, because it’s a double door that doesn’t want to close all the way. If you’re a «Peeping Tom», you’ll be in Heaven!
2 stars are for the bed, as it was actually kinda’ comfy, and the employees were friendly too. As far as this La Quinta, I don’t think I’ll ever return… or, to Sherman.