Best Buy

AMAZING customer service. This location is fantastic!

Went to Best Buy in Sherman, bought a «new» Xbox, got it home and the thing was literally in pieces. Took it back to exchange it, was refused an exchange and got accused of doing it myself. Because that makes sense obviously. All in an hour!

Very disappointed at the Customer service at this store. I will no longer be a customer at Best Buy and will be shopping at Walmart or Amazon… Both seem to have better prices and care more about their customers!

Great customer service! This store has made much improvement over the past few months! Employees always ready to help and very pleasant to work with

Very rarely have I entered a store knowing I would be spending 400 – 500 dollars and left a business empty-​handed, simply due to being ignored. This is one of those rare experiences. I wandered around looking for help for 10 or 15 minutes before asking another department for assistance. The gentleman I asked passed me off to someone else who then passed me off to another department that «might» be able to help me. She asked someone to notify that department I was there, but he didn’t even hear her. Knowing she did not actually notify anyone of my presence, I asked another employee, indicating I wanted to purchase an item behind a locked case (a camera lens). He told me to continue waiting and he would call someone over. By then, I was irritated and not feeling very patient. I browsed a couple aisles for another 5 or 10 minutes before leaving unnoticed. I was also informed (I had to interrupt another customer to ask) that they did not have the relatively common cord that I needed. I thought that was odd, since Best Buy would seem to be the ideal place to find a cord. I have trouble understanding how places like this can turn a profit when a customer walks in, ready to make a 400.00 purchase with minimal assistance needed, yet cannot find anyone after almost half an hour to even unlock the display case! I had even picked out another, smaller item to purchase, but left it on the counter when I left. Perhaps lack of decent competition is starting to make this company too complacent. Whatever the case, their customer service is non-​existent. My suggestion is to wait and find another store, ANY other store with some semblance of customer service. Save some time and headache. I’m pretty disappointed.

Should change name to cell phone — TV Super Store. Outside of that you can get NO help or any real Electronics. Head South and go to FRY’s. Terrible!!!

Was going to buy 2 TVs asked for help they called some one over a radio then we waited for 20 minutes still nothing so we left I was so mad they need better customer service

Don’t EVER buy anything from this store! They are the most unprofessional ones I have ever come across and a true disgrace to the Best Buy chain! Bought a $ 600 TV and $ 400 Soundbar there today — on recommendation from the seller — and they are INCOMPATIBLE!!! Called them and the manager said «well, you do have 15 days to return it». …really?! What a great business attitude — I’m sure customers take advantage of that policy when they are being sold items that can’t be used together. Seriously! I am never going to buy anything from Best Buy again and I’m def not recommending it to anyone else either. …jeeeez!

Wish I could give zero stars. Took my computer in for repairs, it was sent to Geek Squad for estimate. Got a verbal estimate by phone and asked that it be emailed to me. You would think that I had asked for the impossible. Three days later and hours wasted on the phone and still no email. And this is supposed to be a tech savvy division. Hard to believe. And this is the second time this has happened. I will never deal with Geek Squad again. As a side note all the people I have dealt with in the stores are super nice, the problem is in Kentucky Geek Squad headquarters.

Don’t waste your time. Although they’re one of the highest priced electronic & entertainment retailers in the area (or anywhere, for that matter), I normally gave them the benefit of the doubt.
However, if you haven’t laminated your receipt, put an insurance policy on it and kept it in a safety deposit box, don’t bother trying to return anything… even if was a gift and you didn’t receive a receipt from the giver. This is the only retailer I’ve encountered who has such an idiotic return/​exchange policy. I will never shop here again… for anything.