US Post Office

I’ve been to this location before, and have had pleasant experiences with employees.
However today I used the self service line since the woman (I’m assuming the Postmaster) was promoting it. So instead of waiting in the incredibly long line (to be expected) I used the self service to buy stamps. It is February 1^st, so I had assumed (wrongfully) that festive Christmas stamps wouldn’t be in the system.
When I received 40 Charlie Brown stamps for a bridal shower invitation, I asked the female employee in front of me after the stamps came out of the machine if I could please exchange them. «No.»
So then I looked online at USPS website to find there were certain exceptions to the rule so I politely showed her to see if that applied to my situation. She quite rudely responded «These aren’t the wrong kind of stamps, you just don’t like what you got!»
Needless to say, that will be my last visit at that location. I would rather pay a little extra and take my services to The Mailroom & More, who always provide polite & kind service.

I always use this Post Office because the employees are great and the wait is not long at all.

This post office is great! They work quickly and their customer service is excellent. They did some hand stamping for our wedding invitations so that they retained their quality without getting run through a machine.
Also, our delivery carrier always makes sure our mail and packages make it to us in one piece. We’re very lucky to have them.
Finally, I just called to have an issue resolved about a mix-​up, and the customer service person on the phone at this location was very helpful. Turns out, it was our error, and I’m just grateful that they were so patient with us.

I always use this US post office…
Super friendly workers… they are very professional… helpful…
This place is always busy…

Vacation hold — how hard can it be? I go online and tell you how long to hold my mail, and I come to the post office to pick it up. Evidently it’s very difficult. Waited in line today for 20 minutes to pick up my mail after having filled out the form last week on line. I even printed out the form with my confirmation number on it and brought it in. After much searching — guess what? No mail. They didn’t hold it. It’s all stuffed in my mailbox! Thanks a lot! Now can I have that 20 minutes that I spent in your line?

Had to help my boyfriend think like a millennial — often our thought process is a bit different. He was ready to wait in an extremely long line to do something he can very well do on his own via their self service machine. Cut our wait time in at least half or more. I probably should have used the machine for him, whatever it got done! Holiday gifts have shipped. If all the old people in line would think a tad bit differently this location may not have the lengthy lines they do.
Park on the street if the lot is full and do yourself and the postal workers a solid by using self service.

***update: I came back on Monday and I could see right away a lot more people were working, waited less than 15 minutes and I’m happy with that! Also over heard employees saying «district» was there today, so thank you for stepping it up! Much much much appreciated. Also did not see the previous employee from my review before.
Laziest fucking people I’ve ever seen in my life. I won’t make it a race thing. Slooooow movingggg hates her jobbbb, doesn’t want to do it, watch the footage– no it’s not in slo-​mo –SHE IS, fire her. Stood there forever just to pick up a package that wasn’t left at my house like I requested and she bitched and complained *literal attitude, talking to us like we’re stupid* for us (picking up packages) to get in the long line to drop off packages because the girl who gets the packages for us was MIA in the back for over 30 mins– Neverrr came out (idk sitting on her ass?!)
Waste of time, I just want my fucking brita filter.
Lovely that this is the post office near my house.
LEARN HOW TO PROPERLY AND EFFICIENTLY WORK FOR A GOVERNMENT FACILITY. Train your employees please.
*****

i don’t know how people can do their jobs so poorly and still have a job. over the past couple of years, they have «lost» packages, and at this moment, i’ve been calling for 25 minutes with no answer about yet another package that disappeared… and not receiving mail. they, for the most part are a hot mess.

Constantly getting the wrong mail. Constantly. Today was the worst– there were over 100 envelopes stuffed in our mailbox that weren’t for our address– obviously the postman just didn’t feel like working today. This is a regular occurrence but never this many at once!!! Ridiculous. We plan on filing a complaint this time.

I have reasons to believe that someone at this post office or the USPS stole my package. When I dropped it off on 09/​17/​2015, the clerk (#11), told me that I can track it once it gets to customs. It’s been over a month and I cannot track it. I went back to this post office and the clerks there now told me that I cannot track my package. My recipient still has not received it and I cannot track it. I have no idea what happen to my package. I tried filing a claim online and just got a message «Inquiries are not accepted for the article numbers beginning with an ‘L’ as it is a First-​Class Mail International item.» I tried calling and same problem. I hate accusing people of theft, but all signs point to that. How can I not track my package or ask anyone about it? No one seems to know where it is or what happened to it.

In my 26 years of life, I’ve never dealt with nice and helpful people in a post office. That is — until now! The workers here are kind, respectful AND helpful. Every time I’ve been here has been a good experience and I no longer dread the post office.

you get mail that is not yours, you write «incorrect address, return to sender», and they keep sending it back to you because they printed a barcode on it and no one looks at your message. It is no surprise that their business isn’t doing so well.

The staff here is super helpful. They go above and beyond to help me and my small business needs. I would have given them 5 stars except the parking lot is too small for the traffic it receives (I have witnessed many car crashes, cars hitting pedestrians and people becoming victims of parking lot rage).

Update: I was just sent a picture of that package. The address is exactly correct and completely legible. So there is no question this was, once again, nothing but a screw-​up by the Sherman Oaks post office that they tried to blame on the sender.

All I can say is someone actually answered the phone at this location, was helpful, and in a good mood. In my experience, 99% of Postal Workers/​Employees are miserable, rude, and make you feel like you are interrupting the birth of their firstborn child when you need assistance. Very pleased, as I had previously been on a 23 minute hold with 1−800-ASK-USPS, to ask a question answered in under 10 seconds. Thank you to whomever the gentleman was that answered the phone, you are one of a kind!

It’s true, Harry is great. He helped me count my wedding invitations instead of making me step aside to do it myself like most other post office workers would do, and he was so pleasant to chat with while he labeled all my mail. The wait wasn’t too long and the staff is all very nice.

I’ve had 2 packages «gone missing» from this post office… no one seems to know what is going on. So sad! Just a warning if people are shipping to you via USPS and you live in the area… sucks when you can’t trust your mail carriers.
Update 4÷1÷15
Another package from Amazon has gone missing as well… on the tracking it says it was delivered on 3/28/15…still nothing, such a complete disappointment!

The Service: around 4pm, long line… 3 counters are opened. One staff is walking around asking what kind of service we need, if he can show us to use the kiosk inside the post office. There is another staff helping regarding the PO boxes customers.
The Parking: private parking lot, can be crowded in the late afternoon
Besides 2 kiosks inside the office, there are 1 more in the lobby so people can use after office hours.
This location is always busy.

Harry is the man! When you go to this post office tried to get Harry! I am posting a picture of him he’s a good guy, very pleasant great to work with. I only gave for straws because there are some personnel at this post office that should definitely be transferred to the north pole particularly one woman.
if I was just rating this post office without her, I would give it the whole five!

Wonderful post office easy in, easy out. Enter on Magnolia exit on Kester. Lines can be long at times but nothing out of the ordinary for US Post Office. The staff here is friendly and helpful, also there are automated machines for doing your own Priority Mail packaging. Brilliant post office!