The Closet

Where do I begin with my horrendous experience at this store! When walking in I was followed by very pushy and obnoxious sale reps. They continued to follow me out of the store trying to convince me to buy things. I eventually bought tank tops that were 5 for $ 45 sale and a pair of $ 24 earrings. All the girls working raved about the tank tops talking about how amazing the quality was.
When I got to my car the pair of earrings had already broke, I decided I would return them the next day. When I got home I proceeded to try on my tank tops. Two of them snagged with holes in them in less than 24 hours!!! I went back to the store to return these items. I was greeted by one sales representative and I explained the issue to her. It was her FIRST day on the job and she was the only one working, needless to say she didn’t know ANYTHING! Not even her own store’s phone number. Who leaves an employee alone on their first day?! They wouldn’t let me return or even get store credit for the «broken earrings» even though they broke before I had a chance to wear them! The workers are completely incompetent and the only things they know how to do is be pushy and try to sell! I will never shop here again!

Where to start? Although this is a SAD situation it is quite funny and has become the source of many a joke between me and my friends! So in the end… when things like this happen… if we get a good laugh… I guess that’s better than crying, right? …and yes, LMAO is appropriate here… ridiculous! …check it out:
First of all, the woman, Julia, who owns and operates this store does so as if she is in a 3^rd world country. We had a BAD experience with her and thought it was the right thing to do to share it on Unilocal for others who may run across her and need some insight…
How I came to know this woman and her store…
She hired my 18 year old daughter to work for her and put her to work with ZERO paperwork on file and without even asking her for her ID. A few days into her new job I asked my daughter how things were going and learned about this… This was only her 3^rd job and the others were with well known companies like the Gap so obviously, being so young and never having dealt with this type of person, she was a bit naïve and was easy prey for this woman… so I got involved and called her up. This is what she told me:
1. She was «going» to do the paperwork on her «next shift» and…
2. That she was in «training» and pay didn’t start until that was over. She had been working my daughter for several days with NO INTENTIONS OF PAYING HER and without informing her of this. OMG.
******WHO DOES SOMETHING LIKE THIS? lol lol lol lol lol lol lol lol lol lol
…I informed her that my daughter wouldn’t be returning for another FREE shift and explained our expectations in this country of «PAYED TRAINING» in retail jobs [and most others]… again, LOL — It’s unbelievable I found myself explaining this to someone…
Anyway, she refused to pay but with enough persistence [several months worth] and the cooperation of the Mall Management, she finally did pay her around $ 100 — less than half of what she technically owed her for the hours she worked and again, it took us SEVERAL months to collect…
*The mall manager was very responsive and understanding and obviously apologetic… she suggested that we file a complaint with the labor board [or something like that] in order to collect the rest of the money owed but we decided it wasn’t worth the time and chalked it up as a learning experience for my daughter.
I did want to take the time to share this experience on Unilocal though, to warn other young girls that may be considering a job at «The Closet in the Sherman Oaks Mall.» So, there you have it… you are forewarned! ;-)
On a side note: if you are a shopper, be double SURE that what you are buying is what you WANT and that you aren’t falling under the pressure that she trains her girls to put you under, because if you try to make a return later after having some time to rethink your impulse buy, you will likely be s.o.l. She does not play fair and not by the usual retail rules we are accustomed to in the good olé’ U.S. of A. Also, keep in mind that the merchandise is all very cheap and is not likely to wash well or last long.

I’ve been in this store twice. The first time I went in, they were on Ventura Blvd. I was with a friend and they do have some cute and stylin clothes and accessories. Like the other reviews here, I remember being totally turned off by the pushy sales person. I didn’t get anything yet my friend got a few things. The last time I went in, my bf got me a dress from this store and unfortunately it didn’t fit me hence had to exchange. I did manage to get another dress and got a belt for it too. This time I didn’t experience the saleslady being real pushy. Then again it was the day after Christmas and stores are busy. The exchange process was painless thankfully! I probably will come back and update accordingly.

I wish I could rate this store a 0 if I could.
If you’re thinking about having an extremely unenjoyable shopping experience, than this is just the place for you.
The salesperson was soooooooo beyond pushy, actually the word pushy is not even close to what she was, showing me a hundreds shoes, bringing me the whole store when all I wanted was to look around and be left alone.
The sales practises are so unethical and awful, she tried to make me feel bad about not buying this or this and pulled out all kinds of lame salesperson lines like: «I can see you have lots of style», «this was featured in the movie in sex and the city 2»… ya I’m sure that’s exactly what SJP wore. She even tried to pull my hubby in on the lame sales tactic «it’s gf day, she worked hard all week».
Bottom line is they had a few cute stuff I was actually wanting to buy but the sole presence of that women salesperson made me want to run out the store far far away and never look back. I will never ever set foot in there again and warned all of my friends to avoid the store if they want to have a pleasant shopping experience.
So all of my best luck if you want to see for yourself!

This place sucks. the girls that work there are really pushy. i got this flyer from another pushy sales girl so i decided to go in and brouse around but guess what? I couldn’t cause the sales girl was on my every move like if i was going to steal something. The clothes are from the L. A alleys and the shoes also they really suck. They think that by them being on your ever move there going to convince you but what they do is scare off the clients… I willnever buy anything from this store they dont have any name brands the only name brand that i saw was Ed Hardy oh and by the way for being NON name brand clothes there really pricey. Just cause there in Sherman Oaks they want to charge triple the value of things… I dont recomnd this place at all… They need to BACK OFF!!! from the customers. no wonder nobody shops here…

I usually have a hard time finding tops I like, but I found a few really cute ones here. Unfortunately, I was turned off by the EXTREMELY pushy sales women who do not leave you alone. This happened to me twice with 3 different women. The quality of the clothes is average. When I went to put on one of the sweaters, it ripped a whole. I can probably sew it to fix, but I wasn’t happy about that.

Meh. The clothes are nothing special, pretty much the higher clubwear end of Forever 21-​style dresses, jeans, and shirts. The 50% off section is decent.
The sales girl, though, was incredibly annoying. She just would not leave me alone, even when I made it very clear that I just wanted to browse without being bothered. Ugh. Even though there were a few cute things there, and I might have gone to check out some sales, that sales girl will make me think twice.

So I got a gift certificate for my birthday for The Closet-​couture gifts, clothing, etc. So I finally had the chance to roll down to Sherman Oaks. The lot is sooooo tight! Parking is terrible. There aren’t enough spaces, nor are the spaces sized well. I could barely get into and out of my car, and it wasn’t because the guy next to me parked like a db!
The store itself was a bit of a letdown. Where’s the couture? I avoided a lot of the clothes, being that they are small and I am not. The shoes were a super low budget brand (the price matched, but still), and the bags were no brand at all. I had to spend my money (it’s only good for another month) so I settled on a ring. The sales girl was a combo of helpful/​pushy.
I like my ring, but I see no reason to return to this store.