Sun Spa Tanning

So after being due for another tan, as well as being contacted by the business owner I decided to give my once go to spot another try. After having come out two colors previously (August), I took all precautions shaved exfoliated, no products, make up lotions, nothing at all my skin was an even tone no major color differences.
So after a miscommunication, with the business owner. (He contacted me, i understood if I visit I get a better complimentary tan in hopes to better the the previous review and have a better experience.) so I show up and the business owner said he would comply after I changed the review. I said Free or not I wouldn’t change the review unless the tan tad better. So I proceeded to pay for my tan and I brought my gf along who Wanted a nice bronze. After waiting a while by the business owner was talking to the pleasant staff (didn’t get her name) but she was sweet.
Anyways. I proceeded to the tan I went in 2 with a post and I remember not liking the post for some reason but not only did mine but my gf’s hands were also orange so my boyfriend was making fun of me and said I should only go back to this place if I’m ready to look like an Oompa Loompa. I think that was a bit much. But that goes to show that it wasn’t just me but my friend as well and other people noticed.
I don’t know what changed since I used to frequent this place like crazy but I don’t plan on visiting back.
Also the fan that you turn on post versa, the knob was broken so I couldn’t get that additional dry I like. Didn’t bother complaining after having waited so long for the business owner to talk to the staff.
Good luck and here’s to hoping the versa gets better!

Sun spa is a great place to get a tan. The salon is very clean and the staff are very friendly.

Went in yesterday for a body wrap and had an amazing experience. It was my first time having this type of service and I wasn’t sure what to expect. The staff were extremely knowledge, helpful and friendly. They addressed me by name they were personable and really made the experience great. Not to mention I only did 1 wrap and I instantly noticed a difference. Of course it was not drastic but enough for me to notice. I will definitely be coming back for more!

Initially came here on a Groupon for their body wraps (beneficial for sore muscles after a hard workout). I returned because of their excellent service. Ofir and Ana are simply fabulous; always so attentive and professional! The facility is immaculate and elegant. Parking is tight, as is everywhere in Sherman Oaks, so they get a pass.

I love this place! Always clean and great service! I come in and the desk is helpful, nice and get you going fast! Came here and now I’m addicted lol def yes try it!

Excellent customer service, I have been a customer there for more than a year. The front desk ladies a super nice and helpful. The pricing is very affordable too.

Great spa. It’s clean. Customer service is great. They offer several different services. I went in for a tanning session and Jessica was very knowledgeable about how long I should go in for so I don’t burn. They have state of the art tanning beds. This is the place to go.

Stumbled upon Sun Spa to get ready for a beach trip to Mexico and was pleasantly surprised. Great service and beds and a great deal. Would recommend to anyone looking to get that sun tanned six pack!

Love this place! Rather than selling me on the most expensive package, Jessica listened to my goals and advised me on a package that fit my needs. Plus this place has parking and great package deals if your going on a trip and need to come a bunch of times. Come check it out!

Absolutely great tanning beds! You can see a difference just after few sessions!
Great stuff and always clean place.
I am really happy with their service in general!

I have been going to Sun Spa Tanning for about 3 years now more or less for the infrared body wrap/​infrared sauna. And I like it. The place is clean. People are very accommodating and friendly. They offer packages that are reasonable and affordable. And the owner– Ofir (hopefully i spelled his name correctly) is goodlooking and very nice. I would definitely recommend this place. Five Star.

Great tanning spa. Great employee’s! Always so accommodating and really clean. I love this place :)

I’ve been a member of this club as of March. This spa has great employees and wonderful tanning beds. Great prices on their products. I used to belong to a different tanning spa and I’m glad I made the switch!!! I recommend this spa to anyone looking for friendly staff and a clean establishment.

Every Time I book an appointment (or speak with them in person) — they have always been respectful, kind and knowledgable. Sun Spa is VERY clean and they play awesome dance music.

First off, I purchased tanning, gave all my info, and went into the tanning room. After undressing and about to turn on the tanning bed lights, did I realize there were NO sun protection goggles!!?
So I had to get dressed and go out to the reception desk to ask about it. She told me they do not offer sun protection glasses. REALLY? Couldn’t she have told me that before I went into room. She didn’t even offer me to buy them before going in or notify me they do not have them for free in the room.

I was here last year and bought a spray tan for an event, but the front desk girl told me they were running a promo if I bought 2 would be cheaper. So I figured, hey why not have another event to go to which is now. So I know I used one and have another one unused. They told me its expired. I was like what, no way. I wouldn’t have ever bought two knowing they expire 60 days. Would have bought only one at a time or even one for that matter. So that girl apparently doesn’t even work there now. The girl who I dealt with today called the owner and accommodated me for what I was sold. That’s customer service for you. Well done. This isn’t the first time or second I have been here. Just an FYI. And most likely will be back.

I have had more spray tans than I could ever count from all over LA and I have to say this was one of the best I’ve ever had! I had my airbrush done by Stacey, she’s exceptional! I got the dark color I wanted for a photoshoot without any stickiness. The color stuck and dried almost instantly and I could get dressed within a couple minutes. I’m not sure what sort of suction they use but it’s the most comfortable I’ve ever felt after being sprayed with any tan solution. Highly recommend!

Love love love this place, I’ve had the red light therapy, body wrap, sauna and a tanning package. Clean place and pleasant staff (except for one strange one). I highly recommend this beautiful establishment :)

EDIT\UPDATE: this is an update for the review indicated below. Following Ofir’s response, I did receive a call back today as promised. I was offered a credit for TWO free airbrush tanning sessions, that I could call in to schedule at anytime that works for me. (I was even offered a credit for the wrap services as an alternative, if I wish). I could tell they feel bad and made it a point to ensure this gets resolved quickly. Despite the first go-​round, I really appreciate their professionalism and costumer service in handling this situation.
I’m giving them a high star review, even without re-​doing my tan yet, only because they were very apologetic, quick to get back to me and generous in offering two free sessions to resolve the issue. And after speaking with Katie today, I am confident they won’t leave me dissatisfied on any future services with them.
Great customer service always comes first, and they definitely made that a priority!
Original post:
This review is for the airbrush tanning.
My tan was completed by Kayla. It was terrible.
Though she was nice, and so was the guy at the desk who raved about their technique and was confident I would be satisfied. Well, I was not.
I came in on a Friday at 11am. They ask that you do not shower 8 hours after. I didn’t shower till 9am the following morning. I shaved, and exfoliated prior. This isn’t my first airbrush tan (with them it is) so I know the drill.
That same evening, as the color set in (after 8 hours) I noticed the terrible work. Half of my arm was not sprayed and it was NOTICEABLE. (Please see the attached pictures) the same happened on my breast and upper stomach area (which I did not attach pics of for obvious reasons). It was embarrassing. I drove to Vegas that night, so I couldn’t even go in the next day to show them the mess. They must either retrain their girls or hire a professional, because the work was below average.
I had to purchase a self tanner at target to somewhat even my skin tone out on all the parts she didn’t spray.
The next morning I got a voicemail asking if I was satisfied. I called back, and let the girl know (it wasn’t the one who did my tan) about the terrible job she did. She said «I will let her know. I’ll be sure to work something out for you». Of course I never got a call back from anyone. No one offered to make up for their mess I paid 40 dollars for and looked like a 5 dollar tan.
Oh well, now I know where not to go and where not to refer my girlfriends to.
I still enjoyed my weekend in Vegas though ;)

This place is awesome! Not only do they have convenient parking around back but their beds actually work! I usually go to other spas that are lower in price but what a waste of time! The front desk girl named Kayla miller of all girl band violet was so helpful! She explained that I have fair skin and should start out with less time. She was right! I did 5 minutes less than the allowed time and I walked out with the best golden tan I’ve ever gotten in one session. The place is clean and they offer great sun tan lotions! I even bought a sun block stick for my tattoos, which was no more than $ 14 !! Thanks sun spa!!!