SERVIZ Los Angeles

On one of my investment properties, my tenant was having problems with the garage door. The door would intermittently not work when either using the remote or the button on the wall.
I contacted Serviz as I have for other projects (both for my investment properties and
my residence), the problem was fixed as usual
Ron, did a great job. He IM’d me that he was en-​route. Arrived in the service window. He diagnosed the problem, explained what the problem was and what the resolution needed to be. It made sense. The garage door sensors were replaced and the now the garage door works as it should.
Thank you Ron!

Great job cleaning my carpets! Professional, friendly, trustworthy, I will definitely call Serviz to request Juan and John again.

Had HVAC issue in the middle of a heat season (more than 93 °F in my house), Serviz was able to schedule a visit the same day. But after waiting for 2h, they finally informed me that the technician got into a car accident. I hope the guy is ok, not a problem, stuff happens.
They rescheduled for the following day, but called me again to cancel since no technicians were available. They couldn’t even reschedule for any upcoming days.
Will not call Serviz ever again.

Never again will I call these people. I signed up for emails with specials a while back and figured that if I had something to fix around the house and I could use a coupon I might take advantage of that. So a few months ago I had a burner on my stove that got stuck and wouldn’t turn so no gas. I found a coupons for $ 50.00 off a service call so I called, they came, they fixed, the service repairmen was pretty efficient, nice guy but when it came to honoring the coupons, no can do. They made up some excuse about me not telling the person on the phone (which I did) and the service repairmen (which I did). I brushed it away and decided to give them another shot. This time I need somebody to run a snake in my downstair bathroom sink that is running super slow. I made an appointment online using the coupons link.$ 50.00 off any service call again. The day of the appointment I called to make sure the guy was coming, he is late and they want me to know that it will cost $ 145.00 to do the job. Of course my first thought is because I have a coupon they jacked up the price, which they did!
I cancelled the appointment, called Rooter Hero and the were there the next morning and fixed my sink for $ 77.00. Just saying, the bait and switch tactics are very old school and do not work with me.

I would not hire these people to change my litter box.
Had appointment for standard eV charger installation in garage. Get call 90 minutes into appointment time — which they confirmed twice — that they have no electrician at the moment, but can send one two hours later. Stuff happens, so ok’d it.
Electrician shows up a few hours later and expressed surprise that Serviz advertised a fixed rate, then argued that parts and material (wires) were not included. The ad, website, and phone rep say they are. Estimate was 80% higher than as ad. Figured I must have had a bad apple, so requested a new electrician for a new quote. Serviz obliged and offered to send someone else.
Serviz confirmed a new time, but nobody showed up — this time there was not even a courtesy call. Called for update and was told electrician was on another job, but also that he was confused — turns out they sent the same person as the first time.
FYI, Serviz is just a dispatching service, and not a good one at that. The benefit to using them appears to be the fixed price for some services, but considering other reviewers’ experience that ad claims tend to be not honored, I would not bother with these guys. They seem to do little more than book appointment times — poorly.

Used Serviz for a handyman that mounted my tv which was great. I scheduled a plumber and electrician for the same day and time which I had my tenant and I take a day off from work ending up being a no show. I called several times to Serviz before my appointments and could not get a straight answer if they were coming so I called two other companies and they came on the spot to do the job. After this incident I am starting to second guess the reliability this company can offer customers. I felt good about them after my first job, but after getting a no show for today’s jobs I don’t feel confidence with them. Not only did it make me look bad to my tenants, but it also caused us both to take time off work which these days is a big deal to do in this economy right now !

These guys canceled 3 times on 3 separate days and made me wait each day for them as they canceled after they were suppose to come. They did this when I told them our AC was broke and it was 80+ deg in the house. Worst company I have ever dealt with and so much disrespect. I urge everyone never to use this they do not deserve to be in business.

Never showed up for first appointment. Gave them a second chance and rescheduled, they called halfway through appointment time window to cancel because they didn’t have anyone available…

Two appointments we made got cancelled at the time of the appointments. Unreliable company. Better off going elsewhere.

Where to Start…
I will just show what I had written to them and still to no prevail of explanation of the bait and switch pricing:
This is one of 3 or 4 emails in which I had requested corrections. My name was misspelled including the capital letters in the beginning of my name which just seemed to reiterate the genuine insincerity pattern. I had requested that the tenant name be removed from the invoice. I had initially requested that this not be written up as such. I was unhappy with the debt collection procedure. It almost felt like a creditor was calling. Immediately asking for payment which is fine but since the invoice was emailed to the wrong address and I had explained I would be happy to pay just two hours later as I was working in the field without my credit card (wallet) on me. I am adamant about paying my debts as creditworthiness is very important to me.
Lastly I don’t agree with the advertising of $ 69 & $ 6 per foot thereafter. Especially when I had called and asked if there were any hidden costs or scenarios in which this would change and was assured there weren’t. I chose Serviz after calling multiple businesses and running a comparison. Your service seemed to be equal yet offer a more affordable price only for the tech to call me from my unit and suggest my duct was really dirty and charge me triple ($ 207). The ducts being dirty is the reason for the service and since I do not have time to fuss over these practices I will follow up accordingly. The invoice seemed quite vague considering the jump in cost and I am still waiting for the corrected invoice (Now 5^th attempt). The invoice stated nothing for the extra charge or any basic detail of the job.
Now with the nonstop junk mail from them…
SMH!!!

I very rarely Unilocal but when my precious time gets wasted like it did today I feel compelled. I called the day prior to inquire about repainting some walls in my apartment. Customer service said they needed to schedule someone to come out and give me an estimate first and gave me a window time between 1:30 and 4:30 for the next day, Saturday. Fine, no problem. Fast forward to the next day, Saturday. I get an email alert at 2:18pm from SERVIZ saying they’ve been trying to reach me. When I call they say the service person has been trying to call me. Funny, since I’m sitting here waiting on them with my phone by my side. The phone that has been working just fine ALL day (until apparently now) and no one has called. Not even a «missed call» in my cue. I’m told they have limited painting services in my area (Hollywood area… really guys?) and no one to dispatch out at this point. Didn’t even offer me another day and time which is just as well. I’m good on the NO SERVICE I got from SERVIZ. The extra star is for the «no service» with a smile I got. Moving on.

I have used SERVIZ twice now and every time, the service professionals have been on time, professional, courteous, and the price has always been very reasonable!
Also the work has been on point !
I will continue to use SERVIZ and recommend them !
Thanks

TERRIBLE. Don’t use their services. Everyone is clueless. Bought service through Amazon, didn’t show up or have the decency to call when they couldn’t come by. When I called they said they couldn’t find anyone to service. DO NOT WASTE YOUR TIME. Such a joke.
I’m embarrassed for this company.

After getting several outrageous quotes on getting a water heater installed I found Serviz. Their price is what I considered as fair.
Sarkis was prompt (early!), honest, professional and very knowledgeable about my water heater installation.
He obviously cares about his work and always took the time to answer my questions. I appreciated the fact that he took the time to clean up there area after he was done with the installation.
It was nice to get a flat rate without any outlandish up charges.
Highly recommended for both Serviz and Sarkis!

I made booking for garage door repair next day 8 – 10 and received a txt to confirm. At 11.15 next morning, I phoned to check on appointment. It was in the Serviz system but the technician knew nothing of it. They had no other openings for several days in my area.
I did not re-​schedule.

I loved Serviz. They did a wonderful job for me. The people on the phones listened careful to my needs, were so professional and caring. They sent me someone right away who did an amazing job. I got just what I asked for.
I will recommend Serviz to my friends and would definitely use them again.
Many thanks to you, Serviz.

This company is SHAAAADY! I used them once before to do some maintenance around my home, and the persons they sent out quoted me for work, I paid, they said they had to go «order a part» and never returned. Thankfully I called in and had text message correspondence that they never returned my requests that they come back to finish the job and management reimbursed me part of the cost, but only after I had to prove the repair persons wrong doing.
Flash forward a few months later, needed to get a gas line replaced for my dryer. I had requested that they send out a plumber because I wanted to pay for the cost of verifying that there would be no gas leaks after the hose was installed. In turn, they send me an appliance repair person to twist a few screws to attach the dryer hose (which I could have done myself) for $ 159! I asked if he was going to test the gas for leaks, which he replied that he didn’t have the device to test. What do you mean I ask? He said that he was an appliance repair person, not a plumber.
Beware this company does a lot of bait and switch. I will not EVER use them again.

I used Serviz on the recommendation of my sister who had a great experience. This was not great. The handyman was nice, but did a terrible job, especially since he says he is an electrician by trade. I had 4 items to be done:
1) Cement a brick back in place and put cement around a post. It was done but the job is sloppy and not «finished».
2) Hang 3 bulletin boards. It took him over 45 minutes and had a hard time getting them straight. Never really measured, just used a level. I now have at least 6 extra holes in my wall under the boards.
3) Install 2 light switches that have dimmers. They were put in upside down, so you push down to turn them on and up to turn them off!
4) Install doorbell. Forgot to put small wire inside it for extra voltage so the chimes are not working correctly.
Apparently, the «Pro» is suppose to give an estimate up front, which I never received. They charged me for the 2-​hour handyman AND each individual item! $ 400.00…he was here forever (4+ hours) and the job should have been not more than 1.5 hours. He couldn’t even use the app to bill me and had to call support.
I sent an email to the company and after 24 hours had to call. Asked for a supervisor and was told none was available. I was asked to send in additional information, which I have done and still have not heard back.
I would NEVER use this service again.

Had an area rug in my house cleaned by Alex.
Arrived on time (ahead of time actually) and could see him enroute online. He was courteous, quick and the rug looks great
Would use again

I called for a electrician to put a 200 amp electrical panel. The guy shows up at 7:45 am a little grumpy and quotes $ 2,864.00 and tells me it might be a little more because of the permit.
I show him the advertisement (see pic below) he was disgruntled the folks at Serviz never mentioned this? So I hired someone else $ 500 cheaper.