Ross Morgan & Company

I sent Melody Correa, one of the community managers, an email in response to some letters we received in the mail, and I was very disappointed in the lack of professionalism I received in the responses from her. Not only did she not have the common courtesy to use any greetings or closures (hello, dear ms., thank you, etc), but she completely disregarded everything I wrote in my email. My response from her was nothing but a PDF file. I had to email her a second time with the same question, and yet again her response was an abysmal excuse for an email. She told me to be contacting the owner who I rent through rather than the HOA, when it was the HOA who had been sending me the letters. If this was the case, logically one would think the HOA would have been contacting the owner from the begining. Why would I contact my owner in response to a letter that had not come from him? Maybe this is just an issue with this particular employee, I do not know. But I felt she was incredibly rude and I would not choose to business with her if I had the option.

I’m the acting HOA president of a gated 14 unit Townhouse community and when I tell you it’s a difficult task to manage — that would be an understatement. Working on the HOA board is a thankless job. No one ever considers how difficult the job is. The Ross-​Morgan & Co property management has been nothing short of magnificent as it relates their property management services. As it relates to them answering my calls in a timely manner, referring me to competent and affordable vendors, emergency responses, on-​time bill payments, Monthly accounting, etc, they’ve been awesome. I can honestly say that without the adept administration of Ross-​Morgan our HOA would be in shambles. Thank you for making my job as HOA president that much easier. –JD

TOILET! Wow, imagine my surprise when I fly into town and see my property being devalued right before my eyes! ROSS MORGAN is being paid to manage many aspects of my property, landscaping being one of them. My monthly HOA’s include watering and gardening my property. Yet lo and behold my front lawn is completely dead and is nothing more than hard, dry dirt! Why would my property manager (MC) not give two hoots about my property when she is not only getting paid to manage it, but is receiving allotted funds to maintain the lawn? If you want your property values to go right down the toilet then by all means have ROSS MORGAN manage it!

Very unprofessional. They failed to do a walkthrough of a unit we purchased prior to its close and then forced us to make 1000s of dollars of changes.
The back and forth emails were EXTREMELY unprofessional between myself and the president of the company. I would never even speak to another individual in the unprofessional manner that was to myself.
If you want a professional HOA org with a professional president do not hire this company. Lacks professionalism and only cares to cover up their own mistakes
Read their response!
«It was our duty as the management company to see that the hardwood flooring was replaced with carpeting in compliance with the CC&Rs and we followed through on this obligation.»
So why was it not done before??? You guys cover up your tracks and are the cheapest company EVER! You even admit that this was something for you to follow through on. HORRIBLE experience.

Ross Morgan has done an amazing job managing our HOA in WestHollywood. They are quick to respond to needs and over the past years have done an amazing job managing renovations to the building despite all the politics. I could not ask for a more talented team — especially Warren. Thank you!

If you would like a group of rude people posing as a property management company, you’ve come to the right place.
They will pit neighbor against neighbor (the worst thing you can do) and act like like the LAPD if you’re late on one statement.
Threatening a client and pitting neighbor against neighbor is not what they teach you in Property Management School… that’s if any of them went to such a school.
Creating a peaceful neighborhood is what their first priority should be. They might have missed that memo.
I am not a tenant but a homeowner who helps employ them in the first place. I will fight tooth and nail to have this company replaced at the next HOA meeting. Mark my words.
Get it together and read some of your reviews… it’s not just me.

Absolute worst management company on planet earth. Would give negative stars if I could. These clowns manage the association we rent in and are treated like fourth class citizens though it wouldn’t matter if we were owners. Terribly run with dues apparently going up and up on the poor sap owners.
These guys are presiding over replacements of the decks of all units, and they had countless months to order the necessary glass panels and of course we can’t use our deck for the last few weeks because the glass panels aren’t in? How do you screw this up? I will tell you how! You contract with a company to do the construction work that is a security company first and somehow possesses a contractors license. This not to mention the company is so small that they only have 2 Joses’ and can’t finish the task all at once, and instead it’s taking them months instead of weeks. Disgusting the cronyism and terrible decision making!

Our HOA switched to Ross Morgan last year during a very difficult time for the building financially. We have been very lucky to have them guide us through this difficult period. The HOA is in better financial health and the building’s infrastructure and safety has progressively improved. Their fee structure is transparent and has saved us money from our previous company. Ross Morgan is truly a professional management company with extensive experience in property management and a dedicated and honest staff. We extend our sincere thanks for what they have done for our community.

I just spoke with Josh and am really impressed with how he monitors our delinquent owners. We have never had this kind of collection success in the past.
They have a very good team!

Our manager has been doing a great job. We had a particularly busy month with member concerns and our manager Monica did a great job of marshaling the issues through to resolution. We appreciate the hard work and positive attitude she brings to the table (even with some of our more difficult homeowners).

I live in a community managed by Bianca Berredo. She has always been very helpful and thorough in my dealings with her. Their job is not easy, but Bianca is always pleasant to deal with.

Ross Morgan is a good company especially because of our specific property manager Tricia Mcginnis. I am an HOA condo president. If we have problems, Tricia is always on it. If my work is required to get something done, Tricia will make sure I’m notified and will also follow-​up to make sure I get it done. Tricia is always available should I need something. Like I said, because of Tricia, I’m able to say I really like Ross Morgan as a property management company.

Even one star is way too much for these people. They have been managing the building where I live, in the West side, for the past few years. I am yet to have a positive interaction with any of the people who work there. They are all so rude and uninformed. They are no help and have bad attitude all the time.
They never do any thing on time or even try to help. Every time you ask them a question or try to solve a problem, they give you attitude and blow you off. Absolute worst company with horrible people. Stay away from them.

I have been the HOA president (and only willing owner to sit on the board) for two years. Taking on this responsibility is a very daunting task; however, I have been very fortunate to have Ross Morgan in my corner. Warren, my contact, has guided me through complicated situations. He provides prompt and efficient responses to my questions/​concerns and offers a variety of venders to help with property maintenance and improvement.
Ross Morgan is very transparent. I receive timely fiscal updates for the property. Warren willingly discusses the pros and cons with various HOA issues such as insurance and special assessments.
Additionally, the Ross Morgan maintenance team does an outstanding job with the building. They have worked with me to make very necessary modifications to the property. The maintenance crew is very responsive and reliable which helps alleviate any concerns that I have. They are definitely a strong asset to the Ross Morgan team.
Quite honestly, I am surprised by some of the negative reviews. It seems that those people have more of an issue with the HOA board members. Having been an owner and board member, I understand the huge task. It is a thankless job and the HOA has to consider the overall good of the residents. These are responsibilities the board members carry in addition to their full time careers. The Ross Morgan team should not be blamed for things that are out of its control. It is a strong and reliable property management company and I would refer business to Ross Morgan in a heart beat.

I am the president of a Homeowner’s Association for a 9 unit condominium project in Studio City. We have used Ross Morgan to manage the property since our building was constructed in 2007. Ross Morgan has been very responsive to our needs and always responded to calls and emails very quickly. We have 9 units in our building, and we have had our share of building maintenance issues (especially for a new building), Ross Morgan has directed us to vendors that we have been very happy with, ranging from plumbers, to landscapers, mold abatement professionals, roofers, and even lawyers! (unfortunately). Our contact person Warren has provided excellent customer service over the years and we would refer them to others without hesitation (and have done do).

It surprises me that a company this big makes so many mistakes. They have not paid several bills for our association, unfortunately one was our master insurance policy. Thank goodness we have an amazing broker that catches everything. They have to change representatives every 6 months and each new one doesnt ever know what the other one did. There isnt always a complete and direct answer, usually nothing at all. Slow, yes very slow, at times I can surely blame out board, but as a management company you should take charge and guide the members. I would never recommend the to anyone as I would be embarrassed they wouldnt pay their bills on time either.

My associate and I had the pleasure of working with Abel at Ross Morgan & Company. Abel went above and beyond to accommodate our clients needs and was able to resolve a major issue we had in a short period of time. Abel was polite, professional, and efficient. Thanks again for all of your hard work and your ability to move mountains.

I completely agree with Brian’s review regarding Ross Morgan & Company.
There staff seem to be polite and act as if they are here to help. However, they move at a snails pace and seemingly make the situation difficult.
Recently, someone hit and run my car inside the parking lot of the condo I moved into. I called Ross Morgan & Company to receive footage since the structure had security cameras. However, every time I called, the staff told me to leave a message. I would leave a message and no one would return my calls or inform me of the situation with my case.
They fail to focus on key issues, lack of transparency, and excessive control where they inform me to leave messages and send out emails myself.
I believe the only way to get things done is to discuss the matters in person. It seems they hide behind their computers and do their absolute best to run away from the problems.

Mr Warren Davidoff is a true gentleman. As the COO of Ross Morgan and CO he has taken the time to personally help my family and I with some issues we have had.
I am beyond grateful and satisfied with the care, and follow up calls he has provided us with.
Thank You very much!

This is a compliment to the folks at Ross Morgan for the prompt emergency service we received recently. We returned home to find both tubs in our kitchen sink filled to the brim with dirty water and the remains of some bits of food. Miraculously, the sinks didn’t overflow. We bailed out much of the water and called Ross Morgan, accessed the emergency number (811) and reported the problem. Within minutes, we received a call back and was told that a plumber would be contacted and would be in touch with us. Shortly thereafter the plumber (Hydrojet) called and came to our unit within an hour and cleared up the blockage. He said it was most likely caused by food being put in the garbage disposal unit by the folks in the unit above us.
I want to, once again, express our appreciation for the people at Ross Morgan who came to our rescue so promptly.