Right Start

Long past due update, and Right Start is just as awesome as before. My kid is 3 now, and we’ve bought many things there over the years. While you might be able to buy some things for a couple dollars less at Amazon, but nothing beats seeing and trying out the gear while at the store. Also, they tend to carry quality items there that last a lot longer.

We shopped around for a stroller in few stores and also comer prices we really love the service at Right Start great helped and great answer for any question. Price was very convincing and we got nice discount:)
Highly recommended to shop at Right Start.

Such a great experience! They have everything and are extremely knowledgeable and helpful. We were able to get all of our questions answered and test everything we were looking at. Will be back for sure for years to come!

A friend recommended I come here for my new car seat and I’m glad she did! Nancy and April were working that day and both were super sweet and knowledgable. I needed some guidance in what to get and what would fit in my car. They helped me take several seats out to the car to see if they fit and April (store manager) even offered to make me an appointment to help me install the new seat I bought. They also have a great selection of strollers in store and were more than happy to help me pick a new lightweight stroller. I’m glad I stopped in to get the help, I’m very satisfied with both of my purchases and their knowledge really helped me make the right choice. Thanks again guys!

Another great experience with the Right Start team in Sherman Oaks today! Excellent service and personal attention! Can’t wait to install my daughter’s new booster seat.

DO NOT SHOP HERE!!!
New management is rude beyond words! Manager and assistant manager don’t belong in business. Used to be our favorite, but now will be letting corporate office know what’s happening.
More will follow soon!
One star only to be sure it posts!
And if this is removed, I will continue!

My husband and I came back to this store because the store manager April was so super helpful with car seat recommendations for a second car seat for our toddler, that when we decided to buy one it had to be from her:) We came only for a car seat but the staff here are helpful with advice about all ages that we decided to register here again because we are expecting our second. April is genuine, warm and most of all very helpful.

My Mother-​in-​Law made me go here

Before I begin, let me just say this store has good product and one exceptional employee named Tamara. If you want to check out the store, call first and make sure Tamara is in otherwise you will be sorely disappointed.
This store used to be awesome. The old staff was so knowledgeable, kind and would go out of their way to help you. So sad to see excellence turn to baby poo by poor management.
Objectively: Other than Tamara, some of the sales people lack knowledge of their products and are not attentive. They do not go out of their way to help you find what you need or provide solutions to problems. They have instituted some arbitrary rules that are ridiculous and do nothing to help expectant mothers or loyal customers and when they do make a very minimal exceptions, they make it seem like it was such a big effort on their part (especially if you are registered there!).
Perhaps more subjectively: I was in the store with my wife recently and the manager spoke so poorly to my wife I had to remove myself from the store before I said something in front of children I would’ve regretted. Then the manager confronted my wife about a Unilocal review and although her customer service skills and professionalism were lacking BIGTIME. Because we go there often, we changed the review in hopes she was just having a bad day. Well, it wasn’t just a bad day.
However, after more experiences with her, we are very disappointed in the service we have received. She is not accommodating and lacks common curiosity to long time customers. I try to shop locally with more mom, and pop type stores but manager like this make me want to go back to national chains like babies r’ us cause they are more likely to be customer-​centric and not make such a big deal out of helping out their customers.
But I guess that is often the problem with new managers… Instead of learning the community and the consumer they apply what they think they know at the expense of customer loyalty and satisfaction. Hopefully the owners of Right Start will get the new manager and staff some training.

Right Start has been so helpful for our grandkids needs. Although the best one there is Tamara!!! She will bend over backwards to keep a satisfied customer!
She has great customer service.
Not sure about the new manager, she tried to charge us 25.00 to install a car seat we had just bought and after spending a great deal of money.
But Tamara made up for it. Thank you!!!
The new Manger April from the Santa Monica store needs to acquire people skills!!! When you see customers may have a question or need help it’s really nice to ignore them. Yup, people skills. Wish the old manager was back.

I was shopping for booster seats. I was delighted to learn professional, certified installation is included in the purchase price. More than once, I was encouraged to return if I ever need any adjustments. Safety was number one. I left a very satisfied customer.

I took my friend in on Saturday to browse car seats and she received some great advice from the staff @ Right Start! My friend purchased a car seat for her grandson which was installed that day. She was also able to use the Unilocal 15% discount coupon on her purchase which saved her money also. Will keep Right Start in mind for baby shower gifts for my grandson. Great place to shop in Sherman Oaks with parking in the rear of the store.

So happy I went in today! Danielle was so very helpful. She gave me some great advice and really knew what she was talking about. I’m a first time mom, so I had lost of questions that she was very willing to answer. The best thing about this store is that they price match!!! I was so excited to hear that because I hate wondering things of Amazon and having to wait for them! I will definitely be going back! Thank you Right Start!

Danielle, the store manager provided outstanding customer service. She checked that my car seat was properly installed and answered all of my questions. I highly recommend going to her for car seat installation and the store is really wonderful with so many fantastic products for children! Your awesome Danielle!!!

I have always loved Right Start, and usually go to the Santa Monica location. I happened to be in Sherman Oaks today and stopped in to talk to someone about car seats. Tamara was the most patient, knowledgeable person I have met — and helped me immensely — even called Graco and a competing store to try to help me when it was clear I couldn’t get what I came in for. I ended up purchasing a new car seat there and will continue to go out of my way there just to see her!

Tamara provided exceptional customer service! We were shopping for an infant car seat and stroller and she demonstrated superior product knowledge and answered all of our questions. Her willingness to explain features and benefits of each product made us comfortable with our purchasing decision.

Friendly and helpful customer service. Nice selection of useful items. Convenient location. Thank you!

I love this place for gifts– especially for all cute things that will be appreciated for the «mom-​to-​be», and «mom-​of-​three» alike! Imagine my shock when the staff actually offered to deliver my wrapped present to my workplace (I bought one of these awesome gifts on my lunch break & wouldn’t have been able to make it back for closing). Amazing! Now I’ll be able to make someone else’s day tomorrow, and that’s just the RIGHT START!

DO NOT HAVE CAR SEAT INSTALLED HERE. I’ve already filed a complaint with the NHTSA regarding my daughters car seat that was installed incorrectly. I am requesting the location be removed by from the
site
Over 6 months ago I had my baby’s car seat installed by Right Starts certified representative. I paid $ 50.
Today, I was having my second car seat installed in the car since we’re expecting. This time we took the car to Los Angeles Police Department-​Valley Traffic Division. Officer Chad Dellinger and his partner indicated the car seat installed by Right Start, Janelle Saunders, was incorrectly done. He even took a picture to show the incorrectly installed car seat in his training sessions.
Thankfully the officers at LAPD Valley caught the problem before anything could have happened to my child.

Unfortunately, I came to find out that my car seat was installed incorrectly, even though it was installed at Right Start by a certified technician. For this reason, I cannot recommend relying on this store for safe carseat installation. There are other services out there that would do a better job.
As a store, Right Start is a ⁴⁄₅.