Pros 360

Courteous, Thorough, Reasonable and reliable. Need I say more?

We just bought our house and needed to have our air/​heating unit replaced. The house was built in the 20’s and the unit that came with the house was from the 80’s. We chose to contact Pros 360 because of their reviews. Our initial meeting was with Nissim and he was very knowledgable and polite. He did a thorough inspection of our property, the old unit on the roof and the attic area. He educated us on the different options, the corresponding price points and how to qualify for energy rebates. The price he quoted was competitive with another quote we received and it came with more value because we were able to get a 2 stage heating/​air system with Nest thermostat, insulation and painting done to the areas where vents were changed and added. They also offered different financing plans and we were able to pick the plan that worked the best for us.
All of the workers that came to the house were very professional. They took care to protect the floors and sweep up the dust after each work day. Our unit is on the roof so they had a roofer make sure the areas around the unit were sealed.
The office staff were always available to answer questions and very nice. We ran into one small issue with the painting and when we voiced our concerns the office staff went out of their way to make sure we were 100% satisfied.
This was a big job and a bit scary for us since we are new homeowners. Pros 360 made it go very smoothly. Thank you!

Very professional company. They came out to check my air conditioning unit. Spent some time checking it out and then gave me a full analysis of its condition. No pressure, reasonable prices. I decided to replace the unit and they came out when they said they would, had a three man crew that spent the entire day installing it properly and testing it out. Cleaned up and hauled away the old equipment. My property management company has used them many times and always positive results.

Extremely reliable and professional; from installation to service –first rate ! These guys know what they are doing, they don’t cut corners, they are not the cheapest but in my opinion the best –highly recommend

I’d like to tell you have pleased we are with the quality of people working for your company and the quality of the work done as well. Sergio was excellent. He was polite, clean, helpful and efficient. Totally professional. My house is now toasty warm again. Thank you, Jason

The consumer reports air conditioning buying guide, and many other articles stress the importance of a skilled and certified installer to ensure the right system is installed correctly to ensure strong system efficiency and longevity. I thus looked at contractors on Unilocal,Angies, and the ACCA org website with a request for formal bids for a split unit replacement from several installers for a 3bdrm single floor condo. It was astonishing to see the price variations quoted for the same install, from $ 5k to $ 15k. Only the owner of Pros 360 (who I found on ACCA), Nissim, took me seriously, answered all my questions patiently, agreed to do a proper Residential Load Calculation, thoroughly explained exactly what was needed and why, and reasonably discounted to a fair price during the off season.
For those getting quotes a few thousand less compared to quotes by larger, insured, certified, and more professional companies, the old adage of its too good to be true should be kicking in. My neighbor paid for a hack job to install a 3 ton unit in the same size unit, when the load calculations from Pros 360 resulted in a 2 ton. When properly installed, it costs less to run than a 3 ton and netted a 16 seer certification for DWP rebates. My neighbors 3 ton is now breaking down since (counter-​intuitively) an inappropriately installed higher ton unit will start/​stop too often and break down, especially when the installer didn’t replace critical parts (as in their case), or ensure the duct work was laid out correctly. They can’t get the small time installer to come back and honor warranties, and either have to sue, or just give up and do it all over again, costing twice what I have paid to do it right the first time!
I was a bit nervous with the older reviews on here with lower stars, but this company was easily the best pick compared to other quotes and the level of professionalism and friendliness exhibited. The crew showed up on time, were very polite, took care to protect my floors and walls, and completed the full hvac/​duct replacement on time. I highly recommend these guys!

I found Pros 360 online searching to service my electric fireplace. They did a great job! They were extremely efficient and professional. They checked on my AC as a courtesy, even changed filters and vacuumed vents. I would definitely recommend them to anyone for any HVAC work!

This review is for the purchase and installation of a water source heat pump air conditioner and thermostat.
I found this company to be outstanding. They were very knowledgable in what products would work and made very good suggestions. This unit needed to be installed in a very tiny closet with exposed pipes and electrical boxes. This was a very tricky installation and they knew exactly how to handle it. They even built a platform that was just perfect. They were competitive in their pricing and we chose them because of their product knowledge and professionalism. We also checked with the Better Business Bureau. The air conditioner was a special order. It came in when they said it would and the job was completed in the time frame they stated earlier. They made sure that we knew how to operate the unit before they left.
We are very pleased and will definitely use them for other air conditioning replacements. We actually did use them to replace another air conditioning unit on the roof of an apartment complex.
We are glad that we chose this company to do this project.

Excellent!!! We are so pleased with Air Pros. They have been excellent from beginning to end. Nissim was very helpful in providing his proposal, helping us evaluate our options and with coordinating the financing. We had quite a bit of work done, new A/​C, furnace and tankless water heater. The work crews were very professional, and did a great job. Martha (and Brian) took great care in scheduling everything and maintained continual communication throughout the process. Excellent follow-​through and we qualified for the energy rebates… Yay! Air Pros handled the whole energy application process. Our home is amazingly efficient now… the balanced distribution of air/​heat throughout the whole house is amazing. Highly recommend them!

The vendor has chosen to respond to my review after more than six weeks. I’d like to clarify that my issue is not with the service but the COST when compared to other companies offering the same service. I made the mistake of believing Air Pros offered competitive pricing. CONSUMERS, please be cautious and price compare BEFORE agreeing to any additional services on your heating or cooling systems.

So what is a person to do??? I love the staff warm and caring… BUT
I told them (after a major installation) that my DWP bill is $ 950. They sent a guy out
here and low and behold they could not find an answer to my bill. Isn;t there name
” AIR PRO «. So now I am stuck with paying for an expensive system that promised
to LOWER my bill. Does that make any sense to you?

GREAT SERVICE !! I had a problem with my heating unit and made an early afternoon service call appointment The techs (David and Henry) were fantastic. They were very polite, respectful and took extra care to avoid making a mess in my house. Not only did they come to our appointment earlier than expected (after calling first to make sure it was OK), they were very knowledgeable and found my problem within minutes. Fortunately, my problem was a simple one, and I appreciated the fact that they didn’t try to make it seem worse in order to increase their bill. These guys are truly pros and I’d absolutely recommend them to anyone in need of their service.

I called for service for my furnace that was turning off and on. Over the phone they asked me what was wrong. It was easy as checking the filters (they were dirty) and now the furnace works fine. She saved me $ 85.00 housecall and she (forgot her name) was so helpful that I will definitely call them should I ever have more serious problems. Thanks.

I normally don’t call companies out of the coupon ads we get in the mail, but I’m glad I did this time. We had a part of our A/​C system break that was not covered by our home warranty insurance. I called Air Pros just to get another bid on the job. They ended up getting the work because they had a better diagnosis of the problem and a better solution for me. Plus, it was less money that the first place. The tech that came out really knew his stuff and was clean and professional. It was an all day job and he was able to start the same day he came out. My a/​c system is now working better than ever and I’m very pleased with the work.