Paul Mitchell The School

Horrible horrible I know these are students but highlights shouldn’t take 7 hrs and the head stylists seem more interested in chatting or on phones then checkin work. Waste of money and time and highlights turned out as all over brassy orange looking color. Never again!!!

Still going to the best salon experience! Most recent stylist– Jennifer#2645. Absolutely fabulous! Last appointment I requested a color weave– turned out to be one of the best I’ve had– Always get lots of compliments about the haircuts I get– I always recommend Paul Mitchell in Sherman Oaks!

They’re all over the place. I love the color products, and most of the students have done a really nice job. (I’ve been coming here for 5 or 6 years.)
I don’t know what happened in December. I brought a photo and everything, even though I’ve been doing the same color for 2 or 3 years. (Their computers are terrible. They can only sometimes find my formula., and they often ask me if it’s my first time there.) So even with the photo, the girl — who was so timid, I should’ve known to be afraid — was WAY off on the color. When she grabbed her «learning leader» (I think his name was Armando?), all he did was offer to wash it. Uhhh… «with bleach?» I asked. Nope. I said I’d already been sitting there for 4 hours, so I may as well go home and wash it myself. Any tips for getting rid of the excess dark toner? He suggested I scrub it with baking soda. (Which I did, and my hair felt like straw. Still the same color, though.)
I called to ask about fixing it, and they said sure, they’d take care of me – and the girl I talked to agreed that I would get the free conditioning treatment originally promised in the marketing email (which they never did). So I went back the next week for a correction, photo in hand, and they still did the color wrong. And they still didn’t give me the (now much-​needed) conditioning treatment. And they charged me for the product they used.
So I resentfully handed over the money and another tip, and then got to the parking lot to learn that once again, they didn’t validate my parking for the LONG time I was there, so that was another 10 bucks. Ugh.
Well, joke’s on me, because I’ll go back. If they screw it up this time, I’ll find another option.

Do NOT go here. Save yourself the pain and the money. If you like it then go for it but here is my horror story. So I went here for some balyage highlights on top of my dark brown hair that already had some blonde highlights. They did a nice job but when I left, it was quite orange toned, even after toner. They charged me $ 55. I came back the next day for an apparent «free» redo, and instead, was charged another $ 50 plus $ 20 in parking fees. I ended up sitting with foils in my hair for over 7 hours. My entire head was bleached and was bright orange! They would not give me my money back. I am a minor, and they did not even make my mother sign, which brings up some major legal issues. The next week I went to Krimson, a professional salon, and for another $ 180 got my hair trimmed and dyed back to brown. My once healthy butt length hair has been destroyed as well as my wallet. Save yourself the $ 300 and protect your hair! These kids have no idea what they are doing.

Im just very disappointed on how they cut my mom’s hair! First of all my mom has cancer, and all we wanted for her is to get a bob before she loses all her hair, but the student cut her hair too short that she looked better without hair left. I could understand that she was learning but i cant accept the fact that it was the instructor who made it worse! And what’s worst is that she was obnoxious and rude to my momwhen she was trying to ask why they cut it too short and uneven. The student apologized and assured that my mom didnt have to pay a dime for it, but for that instructor nothing. If i can put negative stars i would!

I hate writing bad reviews but I have never had this bad of an experience getting my hair done in my life. I felt like I was being tortured the girl I got set up with didn’t know how to wash hair, blow dry or even brush and she was about to dye my hair! I told the instructor that I felt uncomfortable with her doing my hair and she said that she needs experience so she would oversee the whole thing. It took five hours of total pain and my hair looks nothing like I wanted! So now I have to go somewhere else to fix this Huge mistake. I wish they would have listened to me and got me someone else or let me leave. I cant stop thinking about how bad this girl was and even though she is at school she is no where near ready for anyone to work on!!!

This place is the
All other Paul Mitchells’ do not compare to Sherman Oaks. Hint: Schedule an appointment with Phase 2 for best service. Eddy, a cute trendy blonde hair guy took my hair from ugly and brassy to a beautiful winter baby blonde, quickly, efficiently and pleasantly. I was not worried one time that my hair was going to get messed up. I will be coming back. Katie (the supervising teacher) was sweet and super knowledagble — hair goddess. Also, service was quick this time usually it takes a bit longer than norm but you get attention

I went in to get a simple fringe trim assuming their students have some experience with holding scissors… I left looking like my barbie did when I was seven and decided to give her bangs. The front was too short for the teacher to fix, he had nothing to say to me but «sorry, it’s too short». After reporting it to their manager they decided I should keep the $ 5 as «compensation», I didn’t even get an apology from the manager. It’s not about the damn $ 5, it’s about the fact that for the next 3 months the front of my hair is going to be sticking up and all I got was attitude when I complained.
Never again.

So annoyed. I get this is a school as was reiterated to me about 5 times by the «learning leaders» who are all snotty and seem like they can’t wait till 5pm to get to the bar.
Olga did my hair. She is very sweet and tried very hard. A root touch up and hair cut took 4 hours. I was dying. My wedding reception is on October 17 and I should have known better than to come here.
I had back to back excellent experiences at the center in San Francisco. I guess I always got lucky, got exactly what I wanted and left happy.
Amanda or «Panda» should not be servicing human beings. She has zero bed side manner. Without speaking a word to me, she cut off 2 inches after Olga specifically did not. No questions. Just cut. I was so shocked. I just don’t get how this is acceptable behavior. I can’t imagine that Ms. Panda has had much professional success. Not sure where the nickname comes from, but she’s giving the cute, cuddly animal a bad name.
I left looking nothing like the photo I came in with. The underneath part of my hair was wet. Olga wanted to cut my bangs at 4:30. I said, «we are done here».
You get what you pay for and I know better. Never again.

They do an amazing job but must be aware that it could take 5 – 6 hours for a highlight or lowlight and that parking can go up to 20 dollars even with validation. Best to go on a week day and take work with you because they will do a strand test which will prevent bad results but will take an hour. They use very healthy products and I have never heard of anyone having a bad result here and both my mom and niece come for cuts and color every time they visit. A cut and highlight will be less than 60 but set the whole afternoon aside. Oh! And wear old clothes, my niece had a new sweatshirt ruined because of the highlight powder.

The place is really nice and clean. Eduardo was very friendly and eager to learn. The instructor Kelsey she was very nice as well and she knows what she’s doing. I spent 5 hours there. They did my highlights and my touch but at the end, you couldn’t even see the highlight. It came out like a solid color.
I’m so disappointed.

I booked an appointment at 130 and didn’t leave til 830 pm. I asked for a chemical relaxer and a haircut. My hair was more straight when I came in than after they did it. They left the relaxer on my hair for 40 minutes and didn’t smooth it out after I requested that they do. It left my hair overprocessed and coarse. Then I showed the pic of how I wanted my hair cut ten times and they cut all my hair off in the back! It was choppy not smooth and kinky! Why did I pay $ 52 for something I could’ve done at home? Horrible experience and they need to teach their students to work with ethnic hair better.

I got a blowout from Jessica. She was lovely and I really enjoyed the scalp massage. My blowout came out looking very nice. She was a very sweet girl.
The only problem was that it took a really long time for her to finish my blowout. It took three hours for my blowout to be completed. I understand that it’s a school and everyone was learning but I had medium length hair and my hair is pretty sparse to begin with. Near the end, a lot of her classmates vans over to socialize with her and she stopped working on my hair momentarily to chat with them.
She was a pleasure to talk to but my experience was far from professional.

I decided to come here after i went to 3 different hair salons and heard from them they wouldn’t make my hair platinum blonde because my hair wouldnt take it — i have naturally very dark hair.
Well, Junior did amazingly and my hair feels healthy too! Damage is part of the process but he kept an eye for damage the entire time and we were both pretty satisfied with the result. He also made sure to explain to me what he was doing every step of the way so I felt really comfortable!
I also love that it costs less than a regular salon, they have supervisors all the time and I actually got more attention here at the school salon than I would in a regular one.
I will definetly be coming back!

Was skeptical when I heard of this place, am naturally a gorilla Mom so was a bit scared taking my daughter in for a hair cut and color. PAULINE YOU ARE AMAZING! We all love the way her hair looks and you put in a TON OF WORK, we will definitely come back as long as you are there to help us look great!!!
PAULING THANK YOU SO VERY MUCH!
BTW yes, there is a wait even if you make a 9:45 am appt, think the appts are just to prepare for the day. Was worth it though

This place is awesome if you have some time to kill and don’t want to spend 80 dollars on a haircut. Keep in mind, it will take extra time since they are students and have to check in with their teachers to make sure they’re getting it right. Adam and Lexus teamed up on my hair today. They were super fun and I love my hair.

I made appointment for 9:45am, in advance. They didn’t have me in the system, but proceeded with my appointment regardless. Waited about 20 mins.
Jordanne is very friendly and inquisitive when she greeted me. She customized my deep conditioning treatment based upon the needs of my hair for additional body, bounce, and moisture.
She noticed my round layers and cut 4″ off the back, and added more long layers throughout, given my long fine hair.
She added primer and some products in my hair. After blow drying, they finished with my face framing, and subtle blending.
Phase 1 cut and blow dry price increased to $ 15 from $ 12 at Sherman Oaks location. Please make you tip the students.
Got multiple compliments, on my way out of the salon. Great job Jordanne! Keep up the good work, and I’ll definitely send you more referrals…

HORRIBLE experience at the salon and ended up with a CHEMICAL BURN from the perm solution. No refund, plus I had to pay $ 50 to see a dermatologist twice and about $ 95 in ointments.
I know these are students but I have been to the Aveda Institute probably 10x in the past for perms and twice for a haircut. I’ve never had any problems. Usually they had a student who is higher up or been in training longer do my perm, so it is someone who has done a perm before. Not here!
The student who did my hair (Bobby) had never done a perm on anyone before and had no clue what she was doing. She kept saying that out loud and going to find her professors, so that would have been a red flag there. She hardly spoke to me the entire 3 hours. She chatted with friends, made plans to go house shopping with someone, showed off my hair to her friends while stressing that she had no clue what she was doing! The professors seemed hard for her to find and all of them except 1 were not very helpful to her. One professor told her that my hair looked great and was «so neat» (as in it was neatly done) with the rollers in but it wasn’t! I had so many fly-​aways left out (never had that before), the rollers weren’t very tight (usually they hurt my head because they are so tight) and it took Bobby no time at all to put the rollers in my hair because she had so much hair in them. That is probably why some sections of my hair are completely straight. She also didn’t understand the quick demo from a teacher regarding how to roll my hair in the rollers. She didn’t slide the piece of paper to the ends of my hair so they didn’t lay smoothly around the roller (I have an appointment somewhere to get this fixed/​trimmed next week). She also had trouble with my layers and adding pieces that fell down to my rollers because she didn’t wet the hair.
When it was time for the processing solution she asked 1 professor how long to put the perm solution in my hair but the woman had to go «double check» with someone!!! BIG RED FLAG. She put the solution on and added all the extra to the back of my head, right over my neck. Then she just walked away. She didn’t tell me how long I was going to sit or that she would be back to check on me. I knew it was about 30 minutes from having my hair permed so many times before. After about 20 minutes I noticed the back of my neck starting to burn. I took a towel to wipe any excess solution away. It was still burning and I couldn’t see Bobby anywhere so I went to the bathroom to wet a paper towel to wipe by neck. The stinging/​burning went away and I though the problem was resolved. When I got home, but husband noticed that the back of my neck was completely red and swollen. I tried calling and calling the school but no one answered so I drove back over there. I talked to the front desk to tell them about my concerned. The woman was rude, asked to see the back of my neck and then told me it looked like hives and had I ever had a perm before. She got a teacher for me to talk to but they didn’t do anything except having me fill out an incident report and print out the sheet of chemicals for me to take to a derm. I know they are students and I signed a release saying that they are responsible, etc. but this is neglect and poor practice. Several people have been telling me to talk to a lawyer.
After all this I paid $ 25 to see a dermatologist who was so shocked by my neck. He said it was a bad burn and couldn’t believe it wasn’t hurting me. He prescribed a couple of ointments for $ 70 and $ 16 and then I had to check back the next week for another $ 25. I don’t want to show any pics of my neck right now because it is so gross. It’s still scabbed up but very gross looking so I try to keep it covered. Probably going to have a scar. All this and I didn’t even get a decent looking perm. Never going back. They are negligent, rude, and not well-​trained at all.

Paul Mitchell’s is a beauty school, and that means that when you have your haircut here you should not compare it with a regular salon. The benefit, of course, is the price, it is very inexpensive for all of their services. The main drawback is that one never knows if your hair will be cut by a rising star or the next Beauty school dropout.
Expect to spend a long time here, my average is about two hours, the students are trained to proceed very slowly with their haircuts. They have phase 1 and phase 2 students, the phase 2 students cost a little bit more however the assumption is that they are almost done with their studies and will be more experienced. All the stylists are supervised by an experienced floor manager who oversees the final haircut.
I have had pretty good haircuts here in the past, my only complaint is that they spend so much time washing and combing out my hair that by the time they get to the cut they are feeling a little rushed.
The last time I received a cut they offered a special oil treatment that helps moisturize the hair for an additional $ 15, I wasn’t sure but decided what the heck. It turns out that the treatment was really fantastic. They even had one of the newbies come around and give me a hand massage, I don’t know why, but it was lovely.

Unilocalers! I definitely recommend taking a chance with the students at Paul Mitchell School!
I recently got an ombré from stylist Daysi (#2253). But not before looking into all kinds of different salons, which personally seemed way too overpriced, keeping in mind that I was not 100% sure I was going to even like it. I finally got the courage to get my hair colored after finding out about the Paul Mitchell School through the review of a friend.
I took a chance and got my hair done by Daysi (#2253) and I couldn’t have been happier with the results! She did such a fantastic job and it only cost me $ 76 !!!
I suggest making an appointment ahead of time and be prepared to be there for at least 2 hours — depending on the length of your hair. I’ve already recommended Daysi to many of my friends because I truly believe she did an amazing job!
I’m very particular with my hair, especially hair cuts because I’ve had horrible experiences in the past. So I wanted to make sure this experience was a good one. And I wasn’t disappointed. I’ll definitely be coming back for a cut and new coloring in the near future!