MD Orthopedics, Inc.

We used MD Orthopedics, Inc in June of 2015 for Temperature Controlled Therapy unit for my sons knee surgery. The unit worked well and the technician did a good job. The problem came during the billing process. MD Orthopedists, Inc had submitted the bill to my health ins as requested. I stayed in close contact with them as well as my health insurance company. When the EOB finally came in explaining the amount due for the product MD Orthopedics, Inc added a late charge of 8% to the bill. I contacted them to talk over the situation and get clarification on why they would do this with no good explanation. Basically I could not even get a supervisor to come to the phone. The girl I spoke with just transferred the information and said that is the way it is going to be.
I suggest to be very careful with the billing department. These units are expensive enough without any hidden surprises.

Summary: The staff and communication here is top-​notch. I absolutely recommend their sevices.
Details: I fractured my foot too severely for a walking cast, so my orthopedist applied a classic non-​weightbearing cast. He recommended I contact MD Orthopedics for a waterproof cast cover for showering, as the cast cannot get wet. Having been in a cast before, I knew from experience that the old «cover it with a garbage bag» trick was completely worthless. I contacted MD Orthopedics mid-​day on Tuesday, explained what I needed, and placed my order. I was told over the phone that the cast cover ($ 45) was mine to keep and had a lifetime guarantee in case of leaking. I received my cast cover the same day — a very pleasant surprise — delivered by a very nice man named Roger, who explained how it worked and reiterated the lifetime guarantee. The cover worked great the first time, but the second use revealed a leak. I contacted MD Orthopedics on Monday morning and explained that my cover had sprung a leak, and was told that I probably wouldn’t receive the replacement until at least two days later. Imagine my surprise when I received a new cover in my mailbox the next day! I am thoroughly impressed with the prompt service and genuine concern that has been shown to me as their customer. Hopefully I won’t need any other products in the near future, but if I do I will definitely be returning to MD Orthopedics!

Roger was amazing with getting the Thermacure Contrast Compression Therapy unit to me before my daughters ACL surgery.
He offered to bring it out according to my schedule and ended up meeting me at my office. Walked me though everything and when my wife had a question when hooking it up, responded immediately.
Sucks that we have to use them but very pleased with everything!

The office staff was very approachable and knowledgeable about the their product. Deisy was especially helpful with helping me how to use te equipment

I had surgery on a torn achilles tendon. The post-​surgery pain and inconvenience were very manageable thanks to Deisy at MD Orthopedics. She provided me with a contrast compression therapy machine which kept my achilles very cool and comfortable. I used their knee walker to easily move around the house. After 4 weeks in a cast, Deisy provided me with a large walking boot which allowed me to walk short distances without crutches. Overall, I am extremely satisfied with MD Orthopedics, and Deisy’s knowledge and helpfulness led to a speedy recovery from my injury.

I don’t even want to give them 1 star. Do not rent anything from MD orthopedics. They overcharge for their rentals!!! I could have purchased 3 CPM and ice machines for what they charged me in rental fees!!! Beware of thieves!!!

Always providing great service and patient care :)